Reviews of Purana Suite Ubud 5 stars
Jl. Raya Pengosekan no 1 Desa Mas Kecamatan Ubud, 80571 Ubud, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is small which makes it feel more personable. I stayed for 10 days and felt like family by the end. The staff were friendly, obliging and extremely attentive. Location was good for access to central Ubud. Hotel was clean and food was great. Lovely pool area. If you don't like traffic noise, not so good. It is on one of the main roads. I wore my custom made earplugs. 😊 Plenty of eateries around, too.
Road noise
Dear Ms. Gena, Thank you so much for your lovely review! We are truly happy to hear that your 10-day stay felt like being part of the family, that's exactly the experience we hope to create for every guest. It is great to know you enjoyed the friendly service, our location near central Ubud, the pool area, and the food. We do understand that being on a main road can mean a bit of traffic noise, and we appreciate your understanding. We hope to welcome you back again soon for another relaxing stay! Warm regards, Fitri
Dear Ms. Gena, Thank you so much for your lovely review! We are truly happy to hear that your 10-day stay felt like being part of the family, that's exactly the experience we hope to create for every guest. It is great to know you enjoy… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA small boutique hotel with the most beautiful staff. Pool, Food and room were so nice. Day spa was superb..some of the best massages I’ve ever had in Bali
Dear Mr.Craig, Thank you so much for your kind words! We are delighted to hear that you absolutely loved your stay with us and considered our boutique hotel a hidden gem. It truly warms our hearts to know that our staff made such a positive impression and that you enjoyed the pool, food, and room. We are especially happy to hear you had such a great experience at the day spa. It's wonderful to know our massages stood out during your time in Bali. We hope to welcome you back again soon for another relaxing stay! Warm Regards, Fitri
Dear Mr.Craig, Thank you so much for your kind words! We are delighted to hear that you absolutely loved your stay with us and considered our boutique hotel a hidden gem. It truly warms our hearts to know that our staff made such a positive… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFabulous hotel with a great staff and facilities like massage room and pool
Nothing to do with hotel facilities but the location is very crowded in high season. Ubud is not always a wow experience
Dear Mr/s. Gunther Thank you for your kind words and for taking the time to share your experience with us! We are delighted to hear that you enjoyed our facilities, including the massage room and pool, and especially that our team made a positive impression on your stay. As you mentioned, our hotel is located right in the hustle and bustle of Ubud — a vibrant and cultural hub that can get quite lively, especially during high season. While this energy brings a unique charm and access to many attractions, we understand it might feel a bit overwhelming at times. We truly appreciate your feedback and hope to welcome you back for another relaxing stay amidst the heart of Ubud. Warm regards, Fitri
Dear Mr/s. Gunther Thank you for your kind words and for taking the time to share your experience with us! We are delighted to hear that you enjoyed our facilities, including the massage room and pool, and especially that our team made… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery close to the city center. Excellent staff!
Orange Juice.
Dear Mr. Mohamed, Thank you so much for your kind words! We are thrilled to hear you enjoyed our convenient location and that our staff made a great impression. We appreciate your suggestion about offering fresh orange juice, it is great feedback, and we will definitely consider it for future improvements. Looking forward to welcoming you again soon! Warm Regards, Fitri
Dear Mr. Mohamed, Thank you so much for your kind words! We are thrilled to hear you enjoyed our convenient location and that our staff made a great impression. We appreciate your suggestion about offering fresh orange juice, it is great f… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe room was very spacious and comfortable. You need to take a walk to arrive to the main center, you can walk 15-20 minutes.
Maybe it was a coincidence but we both felt a bit sick after breakfast. They are renovating the restaurant which is under construction.
Thank you for choosing us, at the moment we have constrution new restaurant in parking area. we have been try to minimize the noisy. we hope to see you again in next year. Sincerely yours, Warasana
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGood location Kind staff
Moldy room
Dear Mr. Franjo, Thank you for your review and for appreciating our good location and kind staff. We are sorry to hear about the moldy smell in the room. Due to the recent bad weather, increased humidity may have caused this temporary issue. Please know that we do provide humidifiers upon request to help reduce dampness and improve air quality. We truly value your feedback and hope to offer you a more comfortable stay next time. Warm Regards, Fitri
Dear Mr. Franjo, Thank you for your review and for appreciating our good location and kind staff. We are sorry to hear about the moldy smell in the room. Due to the recent bad weather, increased humidity may have caused this temporary issue… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff were so welcoming and accommodating as we have to book in other hotel last minute due to not being able to get to Gili T due to the weather conditions. We offered welcome drinks, foot wash and a flower behind the ear on arrival. They showed us around the hotel and we received a complimentary breakfast too which was amazing. The pool area was outside our door which was great access. The room and the bathroom were amazing, could not fault it. They were also very accommodating as our excursion overran and we needed to check out so they provided us with an extra hour for checking out which was amazing of them to do. And at the end of our stay, we were given a departure drink. I only have positive comments for this amazing hotel and I would highly recommend it to anyone.
Dear Ms. Kiah, Thank you so much for your wonderful review! We are truly happy to hear that your unexpected change in plans turned into such a positive experience with us. It was our pleasure to welcome you and make your stay as comfortable and memorable as possible. From the welcome drinks and foot wash to the little details like the flower behind the ear, we are glad those touches made you feel special. We are especially pleased to know you enjoyed your room, the pool access, and the complimentary breakfast. Thank you for your kind words about our team and it means a lot to us. We always strive to be as flexible and helpful as possible, so we are happy we could assist with the late check-out. We would love to welcome you back anytime again! Warm regards, Fitri
Dear Ms. Kiah, Thank you so much for your wonderful review! We are truly happy to hear that your unexpected change in plans turned into such a positive experience with us. It was our pleasure to welcome you and make your stay as comfortable… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewHonestly, I enjoyed everything about this place. The food was delicious, reasonably priced, and served in generous portions. When we asked for vegetarian or vegan options, they were happy to accommodate. The staff were incredibly friendly, always smiling in a way that felt genuine, not forced. They were also very helpful, sharing great tips on things to do in Bali and Ubud, as well as where and how to travel. The massage we tried was excellent, and the yoga session was both interesting and beginner-friendly—perfect for us since we’d never done it before. The pool was clean, refreshing, and a great place to relax.
Dear Mr. Nojus, Thank you so much for your kind words! We are absolutely thrilled to hear that you enjoyed every aspect of your experience with us from the food and service to the massage, yoga, and pool. It is great to know our team made you feel welcome and that you found their tips helpful during your stay in Bali. We are especially happy that our vegetarian and vegan options met your expectations. We truly appreciate you taking the time to share such a thoughtful review, and we hope to welcome you back again soon! Warm Regards, Fitri
Dear Mr. Nojus, Thank you so much for your kind words! We are absolutely thrilled to hear that you enjoyed every aspect of your experience with us from the food and service to the massage, yoga, and pool. It is great to know our team made y… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeautiful rooms Lovely lounge area & pool
Thank you very much for staying with us.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation of hotel was just on the outskirts of Ubud, but close enough to walk to shops/restaurants/attractions. We arrived at 10pm to a very warm welcome, and throughout the visit everyone was very pleasant and accommodating. Due to there being building works, which did not disturb us, the team insisted we had our breakfast at our villa, which was brought to us every morning at no extra cost. We enjoyed a great cooking class, and got to enjoy the food we made afterwards which was lovely. The staff arranged for a driver to take us on a trip for half a day to see various highlights of Bali’s surrounding sights, which only cost around £40 for the morning. The property is a beautiful haven amongst the madness of Ubud. Special thanks to Diah and Fitri who were very helpful during our stay.
Thank you very much for choosing and staying with us. all of us are glad have the opportunity to delivery our best. and we are very appreciated for your nice feedback. Diah & Fitri and all of us glad to see you again and hope have time to serve again. have a nice day. Warasana
Thank you very much for choosing and staying with us. all of us are glad have the opportunity to delivery our best. and we are very appreciated for your nice feedback. Diah & Fitri and all of us glad to see you again and hope have time … Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewA beautiful boutique hotel and all the staff are amazing. In particular Fitri couldn’t do enough to help and was so kind, Wahtu behind the bar was an excellent young man.
The Hotel is currently doing a large restaurant refurbishment which we were only Informed of on arrival. If you have breakfast after 8am it’s too noisy to sit in the temporary set up.
Dear Mr. Philip, Thank you so much for your kind review. We are truly delighted to hear that you enjoyed your stay and that our team made such a positive impression. We will be sure to pass along your kind words to them! We sincerely apologize for the inconvenience caused by the restaurant refurbishment during your visit. As mentioned upon arrival, the project runs daily from 8am to 5pm, which unfortunately can create some noise. We understand how this may have affected your breakfast experience, and we truly regret the disturbance. To offer a more relaxing option, we recommend our guests enjoy breakfast on their room balcony, where it is generally more peaceful. We appreciate your patience and understanding as we work to improve our facilities, and we are aiming to complete the project by November. We hope to welcome you back in the future to enjoy the newly renovated space. Warm regards, Fitri
Dear Mr. Philip, Thank you so much for your kind review. We are truly delighted to hear that you enjoyed your stay and that our team made such a positive impression. We will be sure to pass along your kind words to them! We sincerely apolog… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewA wonderful stay in a beautiful place, but what truly made it unforgettable was the staff. Genuinely the kindest and most welcoming people we have ever met – they made us feel cared for from the moment we arrived. Would return in a heartbeat! Very convienent location in Ubud.
Dear Mr/s. Angelo, Thank you so much for your kind words! We are absolutely thrilled to hear that you had a wonderful stay and that our team made such a memorable impression. We are also glad you enjoyed our convenient location in Ubud. We would be honored to welcome you back anytime your heartfelt review truly made our day! Warm regards, Fitri
Dear Mr/s. Angelo, Thank you so much for your kind words! We are absolutely thrilled to hear that you had a wonderful stay and that our team made such a memorable impression. We are also glad you enjoyed our convenient location in Ub… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewNice arty vibe amongst tropical surrounds and had a nice private dinner for two as well a good Balinese massage from their spa.
American breakfast average, pancakes nice the following morning and coffee not bad. Biggest issue we had as 'westerners' was disposal of toilet paper direct to rubbish bin, no paper whatsoever allowed down toilet, however they did clean bin daily. Unusual for us to operate in this manor.
Dear Mr/s. Apperley, Thank you so much for your thoughtful feedback. We are happy to hear you enjoyed the unique artistic vibe, the tropical setting, your private dinner, and the relaxing Balinese massage from our spa. We truly appreciate your comments about the breakfast as well. We are always working to improve, and your input helps guide us. Regarding the toilet paper disposal, we sincerely apologize for any inconvenience. Due to local plumbing limitations, our system isn't equipped for flushing paper, and we understand this can feel unusual for our Western guests. We do ensure the bins are cleaned daily for your comfort, and we will certainly consider ways to make this aspect more discreet, like placing the bin inside the toilet area more thoughtfully. Thanks again for staying with us. We hope to welcome you back for another peaceful getaway in Ubud! Warm Regards, Fitri
Dear Mr/s. Apperley, Thank you so much for your thoughtful feedback. We are happy to hear you enjoyed the unique artistic vibe, the tropical setting, your private dinner, and the relaxing Balinese massage from our spa. We truly appreci… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice rooms, very clean. They have a la carte breakfast, you must choose a few options. The staff were very friendly.
Breakfast should be buffet,it would be better. Also the water in the pool was also cold, should be more warm.
Dear Mr/s. MVtej, Thank you for your kind feedback! We are glad to hear you enjoyed our clean rooms and friendly staff. It is great to know you appreciated the à la carte breakfast options. We also appreciate your suggestions regarding the breakfast buffet and pool temperature. Your comments help us identify areas for improvement, and we will certainly take them into consideration as we work to enhance our guests experience. We hope to welcome you back again soon! Warm regards, Fitri
Dear Mr/s. MVtej, Thank you for your kind feedback! We are glad to hear you enjoyed our clean rooms and friendly staff. It is great to know you appreciated the à la carte breakfast options. We also appreciate your suggestions regardin… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewKind and helpful staff, delicious breakfast and dinner, nice, clean hotel. We'd definitely come back here again.
Nothing.
Dear Mr/s. Gergely, Thank you so much for your kind words! We are thrilled to hear you had an excellent stay in Ubud and enjoyed our staff’s hospitality, the meals, and the cleanliness of the hotel. It means a lot to us that you would consider returning. We would be absolutely delighted to welcome you back again. Warm Regards, Fitri
Dear Mr/s. Gergely, Thank you so much for your kind words! We are thrilled to hear you had an excellent stay in Ubud and enjoyed our staff’s hospitality, the meals, and the cleanliness of the hotel. It means a lot to us that you would c… Show more