The room was a little too small and we were given a room overlooking the driveway

Private beach, staff, breakfast

Stayed in August 2025

I generally prefer smaller boutique properties, but this was one of the only higher end hotels with last minute availability. This made it feel less personal and also it was a long walk from the reception to our room. It also required a taxi to get into town.

Room was large and quiet (especially considering how many families were staying at the resort) with nice ocean view. The staff was pleasant and accommodating. Breakfast was the star of the show - lots of cuisines represented from around the world and very delicious. The beach in front of the hotel was nice.

Stayed in August 2025

There was mould in the bathroom and the bedroom also smelt like damp mould. You could see patches in the hallways where damp had got in and repair was done. The only place to eat is at the hotel unless you get the shuttle into Kuta.

Being right on the beach was 5-10min drive from kuta.

Stayed in August 2025

Very nice service, good rooms and fantastic breakfast.

Stayed in July 2025

Stupid bath near the bed, awfull quality of the interior.

Good staff

Stayed in August 2025

Nothing

Location, Private beach access, Breakfast buffet, staff are exceptional, good advice and helpful.

Stayed in August 2025

Could feel a bit big for some people.

Very nice new resort, well planned and great pool area.

Stayed in July 2025

My only recommendation would be to have the outdoor eating area split between smoking and non smoking .

Beautiful pool ,rooms in a nice location .food was excellent The staff were lovely particularly Retam who looked after us at breakfast each day ( we did a la carte instead of the buffet )

Stayed in July 2025

The beach isn't great, the pool is only 1m deep, and there is nothing within walking distance. There is a shuttle to Kuta L. town, but it isn't always on time.

View from lobby is amazing. Staff were friendly, room was comfortable, and the food was good.

Stayed in July 2025

It looks very old and tired in the corridor areas and really bad foist smell in and around the conference and meeting rooms. Some of the furniture could do with upgrading.

Location was very good especially if staying for MotoGP, but they have NO rooms for that period ever. Food quality was good except the breakfast which was not warm during service. Choices area was big but variety poor.

Stayed in June 2025

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Spent a night before gili, it’s close to the airport and very comfortable - it had so many nice and modern amenities! Big rooms, bathtub, amenities, gym, swimming pool, different restaurants, massage, beach nearby, good breakfast.

Stayed in April 2025

The adjacent beach to the property is not as nice as some others in the area but those are a short scooter ride away.

Hotel and facilities were clean and well maintained. The staff are friendly and very helpful with anything you need

Stayed in March 2025

- Outrageously overpriced food and drinks for an inexpensive country. At least twice as much as comparable luxury hotels and five times as much as local restaurants. 24 euros for breakfast is two times the daily wage. Cocktails for 270,000 rupiah - are more expensive than in Paris and even at 2 for 1 happy hour more than other top hotels. We never ate at the hotel as a result, renting a sooter to go into town instead. - The beach is not useable since there are many rocks in the water and you need aqua shoes. The hotel has these but wants to rent them at 100,000 rupiah. What a ripoff!! Instead they should remove the rocks. - There is chipped or bubbling paint everywhere and some of the pool furniture is falling apart. This is just bad management in a country with highly skilled low wage workers.

Spectacular setting on private bay/beach and nice architecture. Comfortable room in good condition. Very large pool (although shallow so very warm water). Very friendly staff eager to be useful.

Stayed in March 2025

Beach need to look into so that travellers come not not enjoy the pool and f &b but other activities seems very limited. It's a resort to make the travellers remain and spend time you need to have a lot of activities at least the beach must be good and a lot of Rocks and artificial sands like quicksand...

Landscape, rooms, food and hospitality from every staff

Stayed in January 2025

Buffet breakfast was phenomenal Staff were lovely and accomodating Rooms were clean and comfortable We only just left and wish we were back already!

Stayed in January 2025

Check in staff were very weak at front desk. No sauna and the gym was so small. The breakfast was not up to standard. Could not swim at the beach as there were rocks all over.

room was good

Stayed in January 2025

Long walk for elevator to our room, high price, damaged walls, slippery floors due to heavy rain onto tiles,

Bed and pillows, shower could be a bit hotter, good view, breakfast buffet, AC was cold

Stayed in December 2024

It rained a lot during our stay (3 rooms) and water was leaking every where in the resort and in our room, bad smell in our parents room which wasn’t resolved. Service charge of 17% and GST 10% (total 27%) on top of the price should be clearly mentioned in the menu. We have been to Bali many times and weren’t been charged that high of service fee rate and definitely not with massage/spa service in any other hotels. Our aunty was not impressed by paying 27% after having her 90 minutes spa done. Three staff attended the dispute but due to communication issue, its not resolved. We had a chat with the manger asking for some compensation and was advised that we could have free upgrade only in Pullman Lombok in the future (no other hotels/resorts that part of Accor group)

Beach front resort, offers all services and good choices of food in the restaurant

Stayed in December 2024

The buffet price is way to expensive. Even more expensive then 5 star hotel in a big city in indonesia. The playground for the kids are only for children not older than 4 years old. Is could be nicer if they provide more variaty of toys also for kids till 10 years old. The kids activity is too simple and not well prepared. We have expected more for a 5 star hotel.

The breakfast is good. Has a big variaty of food from western to local food. This hotel is a family oriented hotel and has good of swimming pool. The room is clean. The marshmallow bbq was great.

Stayed in December 2024

Location and access

Facilities, architecture and interior design

Stayed in November 2024

The bathroom doors.

The bed was comfortable.

Stayed in December 2024

I recently stayed at the Pullman and found the internet connection process to be highly inconvenient and unfriendly for guests. To access the hotel internet, you are required to become a member of Accor’s ALL loyalty program. While membership programs are common, what I found unacceptable was being asked to surrender my email and password as part of the process. This requirement is concerning, especially for guests who rely on limited or sensitive email accounts. It raises valid concerns about privacy and security. Guests should not be forced to compromise their personal information just to access basic amenities like internet connectivity. Unfortunately, if you choose not to share your email and password, you are completely unable to connect to the hotel's Wi-Fi. This approach feels intrusive and creates unnecessary stress for guests who simply want a smooth and hassle-free internet connection. In my view, the hotel should consider revising its internet access policy to prioritize guest convenience and data privacy. A straightforward and secure process would undoubtedly improve the guest experience.

The room is spacious

Stayed in November 2024

Our stay was too short!

Beach front with private beach. Lovely pool but unfortunately our stay was too short to use it. Breakfast was a fabulous spread. Really worth the price.

Stayed in November 2024

Location- was a bit remote, beach was unpleasant - sand was imported but not compacted properly, making walking on the sand impossible

Breakfast was a great combination of local and western food.

Stayed in November 2024