Reviews of Platinum Hotel Tunjungan Surabaya 4 stars

Dear Mrs. Farina Hazni Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your wonderful feedback regarding your recent stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you enjoyed our breakfast buffet. Our culinary team always strives to present a wide variety of local delicacies alongside international favorites, and it brings us great joy to know that you found the spread fantastic. We are equally pleased that you found your room spacious and the beds comfortable, as we aim to create a restful environment where every guest can truly relax. Your comments on our location are also much appreciated. Being in the heart of Surabaya, our property allows easy access to many dining options, souvenir shops, and convenient transport such as Grab, making it effortless for our guests to explore the city. Your kind words are a true encouragement for our team to continue delivering excellent service and memorable experiences. We sincerely hope that your time with us has left you with lasting impressions and that Platinum Hotel Tunjungan Surabaya will remain your preferred choice whenever you return to the city. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mrs. Farina Hazni Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your wonderful feedback regarding your recent stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that y… Show more

Dear Mr. Hoi Lai Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you very much for taking the time to share your feedback about your recent stay with us at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you enjoyed our extensive breakfast spread and found our location to be convenient, as both are among the highlights many of our guests appreciate. At the same time, we sincerely apologize for the inconveniences you experienced with the bathroom sink and the air conditioning adjustment. This does not reflect the standards we aim to provide, and your comments have been immediately shared with our Engineering team to address and ensure these issues are resolved promptly. Your comfort is our priority, and we truly regret any disruption it may have caused during your stay. Please rest assured that we will take extra care in preparing your room for your next visit so that you may experience an even smoother and more enjoyable stay. Should you have any specific preferences regarding room setup, please let us know in advance, and we will be more than happy to accommodate them. We sincerely appreciate your constructive feedback and look forward to welcoming you back in the near future. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mr. Hoi Lai Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you very much for taking the time to share your feedback about your recent stay with us at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you… Show more

Dear Mrs. Nur Adleen, Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your experience with us. We’re delighted to know that you appreciated the friendliness of our staff and the hotel’s strategic location near malls and local eateries. Providing warm and helpful service in a convenient setting is something we truly value. We also appreciate your honest feedback regarding the soundproofing and room view. We apologize for any inconvenience caused by noise from nearby rooms. While our team works diligently to ensure guest comfort, we understand that room acoustics can affect the overall experience. Your comments have been noted for future improvements. Regarding the room view, we would like to inform you that the Junior Suite you booked is located at the back side of the hotel, offering more privacy but limited city view. For future stays, we recommend trying our Executive Room, which provides a direct view of the Surabaya city skyline for a more scenic and elevated experience. Thank you once again for your valuable feedback. We hope to welcome you back soon for an even more enjoyable and comfortable stay. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mrs. Nur Adleen, Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your experience with us. We’re delighted to know that you appreciated the friendliness of our staff and the hotel’s strateg… Show more

Dear Mr. Ahmad, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the breakfast and appreciated our convenient location near the mall. However, we sincerely apologize for the inconvenience caused by the poor cable TV signal and the slippery toilet flooring. Your safety and comfort are very important to us, and we take your concerns seriously. Please be assured that we have forwarded these issues to the relevant departments for immediate follow-up and improvement. We truly value your input as it helps us enhance our service and facilities. We hope to have the opportunity to welcome you back with a much-improved experience. Best Regards I Wayan Agus Suartama Room Division Manager

Dear Mr. Ahmad, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the breakfast and appreciated our convenient location near the mall. However, we sinc… Show more

Dear Mr. Jamal, Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your experience with us. We’re truly pleased to hear your kind words about our staff and facilities — it’s always our goal to ensure each guest feels welcomed and well cared for during their stay. We also appreciate your understanding regarding the connecting room arrangement. Please accept our sincerest apologies for the inconvenience caused by being placed in a smoking room. At the time of your check-in, our hotel was operating at full occupancy, and the only available connecting room was in the smoking category. We completely understand that this may not have been the most comfortable option and truly regret any discomfort it may have caused. Your feedback is very important to us, and we are actively reviewing how we manage connecting room assignments, especially during high occupancy, to better meet the preferences of our guests. We are also exploring possibilities for more non-smoking connecting room options in the future. Thank you once again for staying with us and for your valuable feedback. We hope to welcome you back soon with a more seamless and fully satisfying experience. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mr. Jamal, Warm Greetings From Platinum Hotel Tunjungan Surabaya Thank you for taking the time to share your experience with us. We’re truly pleased to hear your kind words about our staff and facilities — it’s always our goal to ens… Show more

Dear Hannaverdiana, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the variety and deliciousness of our breakfast. It’s always our goal to provide a satisfying start to your day, and knowing that we succeeded means a lot to us. Your kind words are a great motivation for our team to continue delivering the best experience possible. We truly appreciate your support and look forward to welcoming you back soon for another memorable stay Best Regards I Wayan Agus Suartama Room Division Manager

Dear Hannaverdiana, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the variety and deliciousness of our breakfast. It’s always our goal to pro… Show more

Dear Mrs. Diana, Warm greetings from Platinum Hotel Tunjungan Surabaya! Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the inconvenience you experienced regarding the bathroom door. We understand how important comfort and privacy are during a stay, and we deeply regret that this aspect did not meet your expectations. Please rest assured that we have immediately relayed your concern to our housekeeping and maintenance team for further inspection and prompt resolution. Your feedback is very valuable, as it helps us to continuously improve the quality of our facilities and services. On a brighter note, we are delighted to know that despite the issue, you still chose to stay with us. It was truly our pleasure to host you, and we hope your overall experience was pleasant. We look forward to welcoming you back in the near future and providing an even better stay. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mrs. Diana, Warm greetings from Platinum Hotel Tunjungan Surabaya! Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the inconvenience you experienced regarding … Show more

Dear Mr. Robert Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for sharing such a wonderful review. We are truly delighted to hear that you enjoyed the amazing views, experienced the friendliness of our staff, and appreciated our strategic location in the heart of Surabaya. It is also an honor to know that our breakfast selections left a great impression on you. Our team is committed to offering a variety of delicious choices to ensure every guest starts their day with satisfaction and happiness. Your kind words are a tremendous motivation for us to continuously improve and provide an even better experience. We hope your stay with us was truly memorable and comfortable. We look forward to welcoming you back in the near future for another wonderful experience at Platinum Hotel Tunjungan Surabaya. Warm Regards, I Wayan Agus Suartama Room Division Manager

Dear Mr. Robert Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for sharing such a wonderful review. We are truly delighted to hear that you enjoyed the amazing views, experienced the friendliness of our staff, and apprec… Show more

Dear Ms. Dachni, Warmest greetings from Platinum Hotel Tunjungan Surabaya, Thank you very much for your kind review. We are truly delighted to hear that you enjoyed our good and strategic location. Being situated right along the iconic Tunjungan Street, our hotel offers easy access to some of Surabaya’s best shopping, dining, and cultural spots—including the famous Tunjungan Plaza, just a short walk away. Your appreciation of our location means a lot to us, as we always strive to provide both comfort and convenience to our guests—whether you’re here for business or leisure. We hope our surroundings helped make your stay not only practical but also enjoyable, giving you the chance to explore the charm of Surabaya with ease. It would be our absolute pleasure to welcome you back for another memorable experience. If there's anything we can prepare in advance or improve for your next visit, please do not hesitate to let us know. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya. We look forward to seeing you again soon! Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Ms. Dachni, Warmest greetings from Platinum Hotel Tunjungan Surabaya, Thank you very much for your kind review. We are truly delighted to hear that you enjoyed our good and strategic location. Being situated right along the iconic Tu… Show more

Dear Mrs. Yuni, Warm greetings from Platinum Hotel Tunjungan Surabaya, Thank you for taking the time to share your experience with us. We’re truly pleased to know that you appreciated our hotel’s strategic location—situated in the heart of Surabaya and close to key destinations. However, we sincerely apologize that the view from your room did not meet your expectations. We understand how important a pleasant view can be in enhancing your overall stay, and we truly regret any disappointment this may have caused. Your feedback is very valuable, and we will certainly use it to improve our room allocation process and guest satisfaction. For future visits, please feel free to inform us of any special preferences, including room view, prior to arrival. Our team will do their utmost to accommodate your request based on availability. Once again, thank you for your feedback and for choosing Platinum Hotel Tunjungan Surabaya. We look forward to the opportunity of welcoming you back and providing a more delightful stay. Warm regards, I Wayan Agus Suartama Room Division Manager

Dear Mrs. Yuni, Warm greetings from Platinum Hotel Tunjungan Surabaya, Thank you for taking the time to share your experience with us. We’re truly pleased to know that you appreciated our hotel’s strategic location—situated in the heart o… Show more