Reviews of Platinum Hotel Jimbaran Beach Bali 5 stars
91 Jalan Pantai Kedonganan, 80361 Jimbaran, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThis was a fabulous location near the airport and opposite the beach. I’d initially booked for 2 night but stayed for 3 nights. The hotel had all the comforts, a wonderful room, pools, restaurant (amazing breakfast buffet choices) and day spa. I thoroughly enjoyed the hotel amenities.
The staff were helpful and friendly however please review your payment systems as it impacts the customer experience. I had a CC down at reception to put all hotel costs against my room number and were continually being phoned by staff or had them turn up to my door multiple times for payment, even though it was booked to my room Which was disruptive and frustrating. I felt this was a system or process issue with the hotel rather than a staff issue.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBeautiful
Bbq dinner
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReally spacious rooms. Good breakfast Overall is a clean hotel
I didn't like there was not many sun chairs at the beach for such a big hotel. Not enough chairs by the pool either.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI selected this resort because of the fish market. Breakfast was abundant and everyone was very pleasant. Massage prices were still reasonable.
There were no wash cloths. Why was there a big window between bedroom and bathroom? Just glad there were blinds.....
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice big rooms. Lovely staff. Close to the airport.
Too far from anything interesting! Nothing like beachside at any other Bali locations. At the hotel there seemed to be only buffet meals which I don’t particularly like. Evening meals from the kitchen took forever! Did have Pinang Goreng from room service which were great. Only seafood restaurants at the beach with overcooked, tasteless food. Not even the usual Bali beachside stalls. A few other restaurants around but not close!
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very good.
No outside dining area free of smokers. Noisy guests in hallway and pool area outside my room very late at night. Some lifts not working properly. Dining expensive and quality of food average. Music too loud when dining at rooftop area. Won’t allow splitting of bill for a group. Tax charge of 21% which exceeds the 15-17% tax charged at other places in Bali.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast and staff
Barbecue dinner
Dear Mrs. Ramita, Thank you for taking the time to write and share your experience Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive feedback. Your comments is certainly valuable for us. I will investigate and rectify the problem you have encountered and to make sure that the similar won't be happened again on the future. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours Platinum Hotel Jimbaran Beach Bali
Dear Mrs. Ramita, Thank you for taking the time to write and share your experience Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive feedback. Your comments is certainly valuable for us. I will investigate and rectify … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRoom was beautiful with an uninterrupted view over the ocean, automatic curtains and was spacious
Check-in was appalling. We arrived at 1.30 however as the time to check in was 3pm we were asked to wait, given some drinks vouchers and showed to the restaurant. We ordered 2 meals which didn’t arrive for an hour despite there only being max 10 people in the restaurant When we went back at 3 pm ro check in we were told the both rooms weren’t ready so were asked to come back in 10 mins. Came back and asked to come back in 15 mins as the rooms weren’t ready still. Finally 30 mins later we were given the room keys. We decided to go to the rooftop bar for dinner as it has a beautiful view. We ordered our meals, then 10 mins later my husband was told the chicken he ordered was not available, no problems, he then ordered steak. 10 mins later he was told that a lot of orders came in for room service so it would take half an hour to cook and wouldn’t come out with thh the e rest of the meals. He wanted his meal at the same time and so asked for pizza instead “sorry the pizza oven is broken”. I ordered a steak with the sauce on the side and mushrooms. No mushrooms, sauce on the top. All in all a bad experience especially from the restaurant/food prep.
Dear Nicole, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our services and quality. Concerning your comment regarding F&B department, I will investigate and rectify the issue to ensure the same won't be happened again in the future. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours, Platinum Hotel Jimbaran Beach Bali
Dear Nicole, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our services and qua… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
All good
Dear Dave, I would like to thank you for sharing your experience. It is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our services and quality. Should you at the meantime require further information and assistance, please feel free to let us know. We look forward to welcoming you back at Platinum Hotel Jimbaran Beach Bali. Sincerely yours, Platinum Hotel Jimbaran Beach Bali
Dear Dave, I would like to thank you for sharing your experience. It is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our services and quality. Should you at the … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFacilities, Location
Dear Mr. Tomas, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back at Platinum Hotel Jimbaran Beach Bali in the near future. Sincerely yours Platinum Hotel Jimbaran Beach Bali
Dear Mr. Tomas, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. I will share you comments to my staff as we strive to continuously improve our facility and s… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRooftop, close to beach
The scam where they stop your taxi and try to charge you a toll each time you go into the zone around the hotel. The staff didn’t even bring this up when we checked in or tell us how to deal with
Dear Mr. David, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive feedback. Please accept our sincere apologies for the unfortunate mistake happened. I will address the problem to department concern and to rectify the problem you have encountered to make sure that the same won't be happened again in the future. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours, Platinum Hotel Jimbaran Beach Bali
Dear Mr. David, Thank you for sharing your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive feedback. Please accept our sincere apologies for the unfortunate mistake happened. I will address the problem t… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel food was the best
Jimbaran is not our favourite place in Bali
Dear Mrs. Ross, Thank you for taking the time to share your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. Your input is certainly valuable and well taken for our improvement. I will share your comments to my staff as we strive to deliver our best services, quality and facility. Should you at the meantime require any other assistance, please feel free to let us know. Sincerely yours Platinum Hotel Jimbaran Beach Bali
Dear Mrs. Ross, Thank you for taking the time to share your experience at Platinum Hotel Jimbaran Beach Bali. It is always a pleasure to receive positive feedback. Your input is certainly valuable and well taken for our improvement. I will … Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewOld style hotel, needs renovation
Dear Irene, Thank you very much for choosing Platinum Hotel Jimbaran Beach Bali as your accommodation. Thank you for bringing to our attention the problem you have, this is very useful for us in order to increase facilities and service. We are looking forward to welcoming you back at Platinum Hotel Jimbaran Beach Bali. Best Regards, Platinum Hotel Jimbaran Beach Bali
Dear Irene, Thank you very much for choosing Platinum Hotel Jimbaran Beach Bali as your accommodation. Thank you for bringing to our attention the problem you have, this is very useful for us in order to increase facilities and service. … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and very good room
Dear Vanessa, I would like to thank you for your recent visit at Platinum Hotel Jimbaran Beach Bali. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Platinum Hotel Jimbaran Beach Bali in the near future. Sincerely yours, Platinum Hotel Jimbaran Beach Bali
Dear Vanessa, I would like to thank you for your recent visit at Platinum Hotel Jimbaran Beach Bali. We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified review