Reviews of Plataran Puncak Residences 4 stars
Jl. Raya Puncak Km.84 Tugu Utara Cisarua Bogor, 16750 Puncak, Indonesia
Loading
Guests also reviewed these properties:
Sopron, Hungary
London, United Kingdom
Fatouville-Grestain, France
Zellberg, Austria
Clairfayts, France
Hikkaduwa, Sri Lanka
Bogotá, Colombia
Kenitra, Morocco
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewThe location between trees and a water stream.
There is always smoke from burning trees branches even at night.
Reviewed: 1 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 December 2023 · Stayed in November 2023
Verified reviewThe property is so nice and spacious, location is very convenient, the staff are very friendly and approachable, good customer service , the SPA massage therapist is really good, she did a good job.
The cleanliness need to be improved specially downstairs bathroom, not sure why the odor is pretty bad.
Reviewed: 2 August 2023 · Stayed in July 2023
Verified reviewBig Villa situated in a beautiful setting, with a creek right by its side.
We stayed at the Founder's Villa. It felt exactly like an Airbnb instead of a full service Villa, they left you to clean up after yourselves except after breakfast, and do the bare minimum during your stay. Breakfast is a selection of local dishes, which was quite good actually, but they gave us artificial mango juice everyday and instant coffee powder in sachets for coffee. Come on, it doesn't cost much to squeeze fresh juice and buy a proper coffee machine! Kitchen facility is super old, and the overall amenities are lacking for the price. It was hard to find electricity outlets around the villa too. Not forgetting, pillows are a little too hard to sleep on, it gave one of us neck pain in the morning.
Reviewed: 16 June 2023 · Stayed in May 2023
Verified reviewGood stay
Extra beds wasn't proper (without bed frame) and the mattress itself has uneven surface and looked unhygienic to my eyes.
Reviewed: 24 April 2023 · Stayed in April 2023
Verified reviewReviewed: 19 March 2023 · Stayed in March 2023
Verified reviewGreat environment, surrounded by lush vegetation and beside a running stream. Tastefully furnished and well appointed. Attentive, helpful and friendly villa staff
Small things, like no place to hang clothes in the rooms
Reviewed: 18 January 2023 · Stayed in December 2022
Verified reviewReviewed: 30 October 2022 · Stayed in October 2022
Verified reviewFirst: The internet connection is very bad. Therefore, you can't do anything at the villa. I already raised the issue at the WA group, however, there is no follow up from the staff. Second: We can't sleep at night because there was dangdut music until 3:00 in the morning, and there is no follow up from the villa's staff. Third: In the morning, there is no water at all so we have to wait for some time for the fixing the jet pump. And the quality of the water is very dirty