Reviews of Pertiwi Bisma 1 3 stars
Jalan Bisma, 80571 Ubud, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay and a perfect location - central ubud but totally peaceful from the accomodation. The staff were so lovely and helpful.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe bungalow in the jungle and the nature
Breakfast was not great. Very little fruit and other ingredients. No non-dairy options Bungalow in jungle was nice but room fengshui was terrible. Windows all around and hard to sleep well
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewA cheap enough stay - get what you pay for so we were happy! It was central but away from the business, nice pools. Rooms are big, cleaned daily, breakfast was fine.
A bit dated, pools could do with a clean.
Dear Mr Lauren, Warmest greeting from Pertiwi Bisma 1 Thank you so much for your wonderful feedback. We are truly happy to hear how much you enjoyed your stay in our villas. The peaceful atmosphere and the beauty of being right on the edge of the jungle are exactly what we hope our guests can experience — a serene escape from the bustle of Ubud. It means a lot to us that you felt the tranquility and seclusion we aim to offer. We hope to welcome you back again soon for another relaxing getaway. Warm regards, Adi Wiranata Operational Manager of Pertiwi Bisma 1
Dear Mr Lauren, Warmest greeting from Pertiwi Bisma 1 Thank you so much for your wonderful feedback. We are truly happy to hear how much you enjoyed your stay in our villas. The peaceful atmosphere and the beauty of being right on the edge… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewGood location, beautiful territory of the hotel (with jungle). When I booked the room I asked room on the second floor with pool view and I received it, than you for this.
The room was not new, but we had amazing view, so the room's shortcomings didn't matter
Dear Mr/s.Olena, Ua Warmest greetings from Pertiwi Bisma 1! Thank you very much for sharing your experience with us. We’re delighted to know you enjoyed our beautiful jungle surroundings and peaceful location. It's also wonderful to hear that we were able to meet your request for a second-floor room with a pool view. While we acknowledge that some of our rooms may not be brand new, we’re truly grateful that the stunning view made your stay enjoyable nonetheless. Your kind words and understanding mean a lot to our team. We look forward to welcoming you back for another relaxing stay in Ubud! Warm regards, Adi Wiranata Operational Manager Pertiwi Bisma 1
Dear Mr/s.Olena, Ua Warmest greetings from Pertiwi Bisma 1! Thank you very much for sharing your experience with us. We’re delighted to know you enjoyed our beautiful jungle surroundings and peaceful location. It's also wonderful … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewIt was located right over the infinity pool, bathroom in jogolo was huge. The staff at breakfast were brilliant.
The steps down to the jogolo, it’s very steep and takes a really long time to get up and there’s no lightning so quite dangerous. The room wasn’t the cleanest. There was dust in all the corners, and the shower cubicle has black mould on it. The shower leaked, all over the floor. The mirrors had dirty marks on them. The sheets and pillows were old and yellowing and had holes in and really need replacing. I used a sarong over the pillow. There’s a huge cap in the balcony door. We ordered lunch to be brought down to the tables when we were using the pool one day and it took 1.5 hrs to arrive. We rang twice to chase it, they’d obviously forgotten our order, then when we brought it up at check out we were told we were lying at first before they agreed it did happen and gave us 20% off.
Dear Mrs Emily, Thank you for your valuable feedback. We sincerely apologize for the issues you experienced, from the condition of the room to the delayed service. Your concerns have been shared with our team for immediate improvement. We truly regret that your stay did not meet expectations and appreciate your patience. We hope to have the opportunity to welcome you again and provide a much better experience. Best Regards Pertiwi Bisma 1
Dear Mrs Emily, Thank you for your valuable feedback. We sincerely apologize for the issues you experienced, from the condition of the room to the delayed service. Your concerns have been shared with our team for immediate improvement. We … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewI love staying in the villas. The peace, beauty and tranquility of being positioned on the edge of the jungle. It feels secluded from the busyness of Ubud.
Dear Mr./s. Jenna Warmest greeting from Pertiwi Bisma 1 Thank you so much for your wonderful feedback. We're truly happy to hear how much you enjoyed your stay in our villas. The peaceful atmosphere and the beauty of being right on the edge of the jungle are exactly what we hope our guests can experience — a serene escape from the bustle of Ubud. It means a lot to us that you felt the tranquility and seclusion we aim to offer. We hope to welcome you back again soon for another relaxing getaway. Warm regards, Adi Wiranata Operational Manager of Pertiwi Bisma 1
Dear Mr./s. Jenna Warmest greeting from Pertiwi Bisma 1 Thank you so much for your wonderful feedback. We're truly happy to hear how much you enjoyed your stay in our villas. The peaceful atmosphere and the beauty of being right on… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat location perched In a Vila next to the jungle,very quiet
The bed needs a comfort pad on top of mattress instead of just the sheet
Dear Kettlewell, nz Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the peaceful location of our villa by the forest. We also appreciate your suggestion regarding the bed comfort. Your input is valuable, and we will certainly look into ways to enhance the sleeping experience for our guests. We hope to welcome you back again in the near future. Best Regards Pertiwi Bisma 1
Dear Kettlewell, nz Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the peaceful location of our villa by the forest. We also appreciate your suggestion regarding the bed comfort. Your input is valuabl… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewLocation
Aircon noisey didn't really work. But apart that great location and breakfast great
Dear Michael, Nz Warm Greetings from Pertiwi Bisma 1 Thank you for your feedback. We are glad to hear that you enjoyed our location and breakfast. We sincerely apologize for the issue with the air conditioning. Your comments have been shared with our team, and we will look into it to ensure a better experience for future guests. We appreciate your input and hope to welcome you back again soon. Pertiwi Bisma 1 Team
Dear Michael, Nz Warm Greetings from Pertiwi Bisma 1 Thank you for your feedback. We are glad to hear that you enjoyed our location and breakfast. We sincerely apologize for the issue with the air conditioning. Your comments have been sha… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewAmazing pools overlooking the jungle. Incredibly quiet area away from the road bustle.
Thank you for your lovely feedback. We're so pleased to hear that you enjoyed the stunning view of our pool overlooking the forest, as well as the peaceful and serene atmosphere of our location away from the busy main roads. It’s always our pleasure to provide a relaxing and tranquil environment for our guests. We hope to welcome you back again soon for another refreshing stay.
Thank you for your lovely feedback. We're so pleased to hear that you enjoyed the stunning view of our pool overlooking the forest, as well as the peaceful and serene atmosphere of our location away from the busy main roads. It’s always… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewAmazing location, swimming pool was very clean and nice and stuff was very helpful and kind.
The room didn’t water for two days even if we inform reception two times nothing happen. The room was in poor condition ( the balcony didn’t closed properly , main door had big openings between the wood boards) for a room which is located in that kind of area is critical to have good isolation from the outside (bugs and insects)
We genuinely appreciate your insights as they help us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and satisfying stay in the future.
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe pool and location.
I was extremely disappointed in the staff member working on May 9th at 4am. We had arranged a taxi to the airport for this day and time the day before. Our taxi did not show up 15 minutes later. We asked the staff working for help if they could call and confirm with our taxi or if he had the number. He told us to wait. We waited in the lobby and watch more rides for tours come, pick up the guests and leave. I asked again for help 10 minutes later as our ride was now 25 minutes late and we had to go to the airport. He again was standing there smoking and wouldn’t help us. We eventually asked one of the drivers who came to the hotel to pick up guests for a tour if he knew anyone who could drive us to the airport. He helped us and called many people as he noted no one was awake at 4:30am. He actually had our ride arranged for us but he couldn’t come until 5am. It was such a stressful morning as we were leaving the country and the hotel was no help. Considering it was 4-5am no one was awake and none of the shops were open so it was a difficult task to manage on our own. Our original ride had never shown up and the staff member never offered to help in any way. It was a very stressful morning.
Thank you for taking the time to share your feedback. We’re glad to know you appreciated our pool and location; however, we are truly sorry to hear about your disappointing experience with our service on the early morning of May 9th. Please accept our sincerest apologies for the inconvenience and stress this caused you. What you described does not reflect the level of care and assistance we aim to provide our guests, especially during important moments such as airport transfers. We deeply regret that the staff member on duty did not offer the support you needed during that time, and we take this matter very seriously. Your comments have been forwarded to our management team and relevant departments for immediate review and corrective action. We will ensure proper follow-up and retraining to prevent similar situations from happening again in the future. We truly value your feedback, and while we cannot change your experience, we hope you will give us another opportunity to provide you with the attentive service and hospitality we are known for.
Thank you for taking the time to share your feedback. We’re glad to know you appreciated our pool and location; however, we are truly sorry to hear about your disappointing experience with our service on the early morning of May 9th. Please… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewThe pools were absolutely beautiful. They took my breath away. We could walk to monkey forrest. Was walking distance to many restaurants.
We were situated on the bottom floor. I should have asked to move to an upper level. An Australian couple kept fighting in the room beside us. Breakfast never varied.
Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our beautiful pool, the stunning views, and our convenient location close to the Monkey Forest and many local restaurants. We’re truly sorry to hear about the disturbance from neighboring guests and that the breakfast variety did not meet your expectations. We appreciate your honest feedback, and we’ll take your comments into consideration as we work to improve the comfort and experience for all our guests. We hope to have the opportunity to welcome you back again and provide you with an even better stay in the future.
Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our beautiful pool, the stunning views, and our convenient location close to the Monkey Forest and many local restaurants. We’re truly sorry to… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in March 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewOur bungalow position looking over the pool. I counted 103 steps from our bungalow up to the front foyer/dining room so obviously not for everyone. We got a visit from some monkeys one day who entertained us. Breakfast each morning was lovely.
Maintenance needed, old and tired. Shower door didn’t seal properly so after every shower the bathroom was flooded.
Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the view from your bungalow overlooking the pool, the daily breakfast, and the unexpected visit from the local monkeys — a unique part of staying close to nature! We also appreciate your honest feedback regarding the number of steps and the condition of the bathroom. We understand that our hillside layout may not be ideal for all guests, and we’re sorry for any inconvenience caused. Your comments regarding maintenance and the bathroom door have been noted and shared with our team for follow-up and improvement. We truly value your input and hope to have the chance to welcome you back in the future with an even more comfortable experience.
Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the view from your bungalow overlooking the pool, the daily breakfast, and the unexpected visit from the local monkeys — a unique part of staying close … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe location was great, quiet, and away from the traffic. Great room service. Staff were always kind and helpful.
We asked for a twin room but ended up with a double room. Couldn't change until the following morning.. Breakfast portions were small and limited choice. They could have added more bacon. Also. maybe offer some beans or sausages. Need bigger glasses for the juice
Thank you very much for sharing your feedback. We’re pleased to hear that you enjoyed our peaceful location, away from traffic, and appreciated the quality of our room service as well as the friendliness and helpfulness of our staff. We sincerely apologize for the inconvenience caused regarding the room type mix-up and the delay in moving to a twin room. We also appreciate your comments about breakfast portions and variety. Your suggestions, including adding more items such as bacon, beans, sausages, and larger juice glasses, have been noted and will be reviewed by our culinary team for future improvements. Your insights are valuable to us as we continuously work to enhance the guest experience. We hope to have the pleasure of welcoming you back again soon.
Thank you very much for sharing your feedback. We’re pleased to hear that you enjoyed our peaceful location, away from traffic, and appreciated the quality of our room service as well as the friendliness and helpfulness of our staff. We sin… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewPool was beautiful and rooms were huge
I only stayed here after a flight so hard to say
Thank you for your feedback. We're glad you enjoyed the beautiful pool and spacious room, even during your short stay. We hope to welcome you back for a longer visit so you can fully experience all that we have to offer.