Reviews of Paon Desa Ubud 4 stars
Banjar Laplapan, 80571 Ubud, Indonesia
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat pool, big rooms. Helpful staff.
Could have been cleaner. Tidy is not clean. For the price it was ok.
Dear Gregory, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our great pool, spacious rooms, and helpful staff. Your kind words motivate us to continue delivering excellent service. At the same time, we sincerely apologize that the cleanliness of your room did not meet your expectations. We appreciate your comments as they help us improve. We will address this issue with our housekeeping team to ensure a higher standard of cleanliness moving forward. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Paon Desa Ubud
Dear Gregory, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our great pool, spacious rooms, and helpful staff. Your kind words motivate us to continue delivering excellent service… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe location and staff
Not well clean
Dear Valued Guest, Thank you very much for your feedback and for staying with us. We're glad to hear that you appreciated our location and the friendliness of our staff, it means a lot to us. We’re truly sorry to hear that the cleanliness did not meet your expectations. This is certainly not the standard we aim to deliver, and we will immediately review this with our housekeeping team to ensure improvements are made. Your input helps us grow, and we hope to have the chance to welcome you back for a much better experience. Kind regards, Paon Desa Ubud
Dear Valued Guest, Thank you very much for your feedback and for staying with us. We're glad to hear that you appreciated our location and the friendliness of our staff, it means a lot to us. We’re truly sorry to hear that the cleanli… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewClean, staff Arishma and Eddy were very helpful, easy to get transport into town from
Something to be aware of… The room was on level 1, no lifts, the stairs are steep and my fitness is not what it should be. Also drive into town can be 10m to half hour depending on traffic, so trips into town need to be planned
Dear Carol, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your room clean and that Arishma and Eddy were especially helpful during your stay, we’ll be sure to pass along your kind words to them. It's also great to know that you found transportation into town convenient. We appreciate you pointing out the room location and the stairs. While many guests enjoy the elevated views, we completely understand that ground floor rooms can be more suitable for certain preferences, and we’re more than happy to accommodate such requests whenever possible. Thank you as well for your note about traffic, it's true that Ubud’s charm comes with a bit of unpredictability on the roads, so planning ahead is always wise. We’d love to welcome you back again and ensure an even more comfortable experience next time. Warm regards, Paon Desa Ubud
Dear Carol, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your room clean and that Arishma and Eddy were especially helpful during your stay, we’ll be sure to pass along your kind word… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBig rooms and comfortable beds. The pool is nice! Good WiFi. Nice shower and patio/balcony.
Pretty far away from ubud proper. Need to take a grab to get to other stuff. Ac is kind of awkwardly placed so kind of hard to cool off room. Tv wasn’t really usable because too old and kept refreshing.
Dear Jessica, Thank you so much for taking the time to share your feedback. We’re very happy to hear that you enjoyed the spacious room, comfortable bed, refreshing pool, strong WiFi, and relaxing patio, these are all things we take pride in offering to our guests. We also truly appreciate your constructive comments. We understand that being a bit outside of Ubud center means transportation is needed, but we hope the peaceful surroundings made up for the distance. We’re currently reviewing the AC placement and TV issue to make improvements for future stays. Your feedback helps us grow, and we hope to welcome you back again for an even better experience next time. Warm regards, Paon Desa Ubud
Dear Jessica, Thank you so much for taking the time to share your feedback. We’re very happy to hear that you enjoyed the spacious room, comfortable bed, refreshing pool, strong WiFi, and relaxing patio, these are all things we take pride … Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewNice location! Great people running the place!
Some leakage in the bathroom sink, with a plastic bowl underneath, hidden in sink with old and moldy water. If they fix it it will be perfect;)
Dear Ole of Norway, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our location and felt well taken care of by our team, it truly means a lot to us! We also sincerely appreciate your honest feedback regarding the bathroom sink. Please accept our apologies for the inconvenience caused. We’ve addressed the issue with our maintenance team and are already working on a proper fix to ensure it doesn't affect future stays. Your input helps us improve, and we’re grateful you pointed it out. We’d love to welcome you back soon and offer you an even more perfect stay next time! Warm regards, Paon Desa Ubud
Dear Ole of Norway, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our location and felt well taken care of by our team, it truly means a lot to us! We also sincerely apprec… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewGreat location and amazing hospitality! The service was amazing. Edy who is the reception manager is a super nice and kind person who helps with everything. He made us a special surprise in our room for our honeymoon. We loved that place and definitely will come back again
Dear Daniel, Thank you so much for your wonderful review! We are delighted to hear that you had an amazing stay and that our hospitality, especially Edy's service, made your experience even more special. It was our pleasure to be a part of your honeymoon and to create a memorable surprise for you. We truly appreciate your kind words and are so happy that you loved your time with us. We can't wait to welcome you back again for another unforgettable stay! Warm regards, Paon Desa Ubud
Dear Daniel, Thank you so much for your wonderful review! We are delighted to hear that you had an amazing stay and that our hospitality, especially Edy's service, made your experience even more special. It was our pleasure to be a par… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewNice and friendly staff, they helped and assisted with all of the request The breakfast was medium If you want a European clean room don’t choose this hotel, it was cleaned but not on a higher standard.
Dear Nikoletta, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate you highlighting the friendliness and helpfulness of our staff. Providing attentive service and ensuring our guests feel supported is one of our top priorities. We acknowledge your comment about our breakfast offering and cleanliness. While we aim to maintain a high standard that reflects the warmth of our local hospitality, we understand that expectations can vary, especially for guests accustomed to European standards. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we are continually working to enhance our services, including cleanliness, to ensure an enjoyable stay for all our guests. We hope to have the opportunity to welcome you again and exceed your expectations in the future. Please don’t hesitate to reach out to us directly if you decide to return, as we’d love to make your next stay even more memorable. Warm regards, Paon Desa Ubud
Dear Nikoletta, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate you highlighting the friendliness and helpfulness of our staff. Providing attentive service and ensuring our guests feel supported … Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewI really enjoyed the hotel view particularly as it was situated right in front of a beautiful rice field. The staff were friendly which added to the overall positive experience. Breakfast was good, but there were limited options to choose from the menu.
I had issues with the Wifi; it kept disconnecting making it nearly impossible to watch videos or load images...the housekeeping was subpar; they didn't clean the room thoroughly particularly the bathroom :(
Dear Sami, Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We are delighted to hear that you enjoyed the scenic views of the rice fields and found our staff to be friendly and welcoming. Your kind words about our breakfast and the overall value for money are truly appreciated. We are, however, deeply sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the unstable Wi-Fi connection. We understand how important reliable internet is, and we are actively working with our provider to address this issue to ensure seamless connectivity for our guests in the future. Additionally, we regret that our housekeeping service did not meet the high standards we aim to provide. We will review your feedback with our housekeeping team to ensure more thorough cleaning protocols, particularly in the bathroom area. Your comments are invaluable in helping us improve. Regarding the breakfast menu, we appreciate your suggestion about expanding the options. We will review this with our culinary team to offer a more varied selection to enhance the dining experience for all our guests. Thank you again for staying with us and sharing your experience. We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with an even better experience. Warm regards, Paon Desa Ubud
Dear Sami, Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We are delighted to hear that you enjoyed the scenic views of the rice fields and found our staff to be friendly and welcoming. Your… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewIdeal location.Big room.Clean with hot shower.It would be ideal if they had a screen.in the shower.Breafast was good not much choice.Fruit and fruit juice were very nice.Freiendly smiling staff and very helpful.
Dear Maheshkumar, Thank you for sharing your feedback about your recent stay with us! We are delighted to hear that you enjoyed the spacious and clean room, hot shower, and the warm hospitality of our friendly and helpful staff. Your kind words truly motivate our team to continue delivering excellent service. We're glad you appreciated the breakfast, especially the fresh fruit and fruit juice. While we strive to offer a variety, your comment on expanding choices is noted, and we’ll look into enhancing our breakfast menu further. Thank you for suggesting a screen in the shower. This is valuable feedback, and we will evaluate how we can implement it to make our guests' experience even more comfortable. It was a pleasure hosting you, and we hope to welcome you back for another wonderful stay in the future! Warm regards, Paon Desa Ubud
Dear Maheshkumar, Thank you for sharing your feedback about your recent stay with us! We are delighted to hear that you enjoyed the spacious and clean room, hot shower, and the warm hospitality of our friendly and helpful staff. Your kind… Show more
Reviewed: 28 October 2024 · Stayed in September 2024
Verified reviewRural location.
Dear Nelson, Thank you for sharing your experience and for leaving such a positive review! We are thrilled to hear that you enjoyed our peaceful rural location and the authentic design of our rooms. Your satisfaction is our top priority, and it’s wonderful to know we could provide a memorable and relaxing stay surrounded by nature. We are continually working to ensure our guests have an exceptional experience, so your feedback truly means a lot to us. We’d be delighted to welcome you back anytime for another tranquil escape. Until then, please know that you will always have a home here with us! Warm regards, Paon Desa Ubud
Dear Nelson, Thank you for sharing your experience and for leaving such a positive review! We are thrilled to hear that you enjoyed our peaceful rural location and the authentic design of our rooms. Your satisfaction is our top priority, a… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewThe staff were incredibly friendly and accommodating. They took breakfast orders the day before and had it ready for us at whatever time we chose to be down from our room. We also climbed Mt Batur where we had to be collected at 2:30am by our driver - when we told the staff this during general conversation, they offered to make us a takeaway breakfast option. The deluxe room was extremely spacious with great facilities. The balcony view of the rice terraces was great also, it was exactly what we were looking for. 100% woukd return.
N/A
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewWe recently had the pleasure of staying at Paon Desa Ubud, and I can confidently say it was an unforgettable experience. From the moment we arrived, the staff welcomed us with warm smiles and exceptional hospitality. They were attentive and eager to assist with any request, making us feel right at home. The service throughout our stay was impeccable. Whether it was the quick response to room service or the helpful recommendations for local attractions, the staff went above and beyond to ensure a fantastic experience. The views from the resort are breathtaking, with lush green rice paddies stretching as far as the eye can see. We spent countless hours just soaking in the serene landscape from our balcony, sipping tea. The location is perfect—just a short distance from the bustling heart of Ubud, yet secluded enough to enjoy peace and quiet. I loved the convenience of being close to local markets, restaurants, and cultural sites while having a relaxing retreat to return to. Breakfast was a delightful experience, featuring a wide variety of delicious options, including traditional Balinese dishes and fresh fruits. Every morning felt like a feast, and the outdoor dining area with stunning views made it even more special. The rooms are beautifully designed, combining modern comfort with traditional Balinese elements. They were spacious, clean, and well-equipped with all the amenities needed for a comfortable stay. The attention to detail in the decor made it feel like a true sanctuary. Lastly, the pool area was a highlight of my visit. With its stunning views and inviting atmosphere, it was the perfect place to unwind after a day of exploring. I enjoyed lounging by the pool, surrounded by nature, and the refreshing water was just what I needed. Overall, my experience at Paon Desa Ubud was nothing short of amazing. I highly recommend this gem to anyone seeking a peaceful retreat with outstanding service, stunning views, and a true taste of Balinese hospitality.
Nothing I can think of.
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewThe staff were all really kind The bed was big and comfortable Good wifi
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThe staff are all helpful, ask for help, and in a minute they are at your door. Edi is very helpful, and he does all round jobs in the hotel but is still always smiling and helping the guest.
Nothing
Reviewed: 6 September 2024 · Stayed in August 2024
Verified reviewStaff were so friendly and welcoming, helpful with suggestions around what to do. Breakfast was also excellent
It was a little further out than expected and not a walkable road to get to if you’re wanting to explore central Ubud. However very easy by car or scooter
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewDecent location staff is very good
Reviewed: 1 August 2024 · Stayed in August 2024
Verified reviewthe staff is 11/10 and willing to above and beyond to make sure you are satisfied especially Bagus and Edi and another lady staff at the front desk. Bagus is memang Bagus. the rice paddy view is really nice.
one of the 4 light bulb is not working and kept flickering. there were some issue with the room at first but the staff fixed it immediately and took feedback well.
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewWe absolutely loved the staff!! Eddie and the other staff at reception really took care of us and our needs. They were friendly, accommodating and extremely helpful when trying to organize tours and places to eat. Our room had a beautiful view and was extremely clean and comfortable. The location was a little out of Ubud but the daily shuttle from the hotel to the Ubud market was helpful. Excellent.
The safe wasn't working at the time so we had to use a key. Small issue but important to note for other travellers. It could have only been the one in our room.