Reviews of Pan Pacific Jakarta 5 stars
Jalan M.H. Thamrin, 10230 Jakarta, Indonesia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff are very helpful. The room is nice and very clean. The bed is comfortable. They entertained my request for a birthday cake for my friend and a late check out.
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptionally kind, attentive, and truly professional. They turned a minor communication issue into a genuine luxury experience for us. I greatly appreciated their courtesy, thoughtful gestures, and attention to detail. The suite was luxurious, peaceful, and offered a breathtaking view. My sincere thanks to everyone, especially the Pan Pacific Club team.
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room were clean and comfortable
Entertainment unit hard to use. Parking and signage terrible had to ask several time how to get to hotel Club lounge below par, selection of appetizers very small and long time to be served
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI have stayed here before.
The staff are absolutely amazing. They organised a room upgrade, welcome surprise for my friend’s birthday and a selection of gluten free food for my friends who is celiac. The Lounge is well worth it!
Dear Ms. Rae, Greetings from Pan Pacific Jakarta! Thank you for your wonderful review and perfect scores. We are delighted to know that you had such a memorable stay and that our team went above and beyond to make your experience special — from the room upgrade and birthday surprise to the thoughtful gluten-free options for your friend. It is also a pleasure to hear that you enjoyed our Pacific Club Lounge. Your kind words are a great encouragement to our team as we continuously strive to create personalized and memorable experiences for all our guests. We are truly grateful for your loyalty and look forward to welcoming you back again in the near future. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Ms. Rae, Greetings from Pan Pacific Jakarta! Thank you for your wonderful review and perfect scores. We are delighted to know that you had such a memorable stay and that our team went above and beyond to make your experience special … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewExcellent facilities, the most stunning views of the city and very friendly staff. I would highly recommend and will definitely be back.
Dear Ms. Kagume, Greetings from Pan Pacific Jakarta! Thank you for sharing your wonderful feedback. We are delighted to learn that you enjoyed our facilities, the stunning views of the city, and the warm hospitality of our team. Your high recommendation means a great deal to us, and we are truly pleased to know that you plan to return. We look forward to welcoming you back in the near future for another exceptional experience. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Ms. Kagume, Greetings from Pan Pacific Jakarta! Thank you for sharing your wonderful feedback. We are delighted to learn that you enjoyed our facilities, the stunning views of the city, and the warm hospitality of our team. Your high… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAfter providing honest feedback after the disappointing service, the assistant manager (front office) stepped in to do service recovery. She offered complimentary airport transfer in a nice car. They also sent free food when the room service breakfast failed to arrive.
Staff who picked up the room service line do not fully understand English. Breakfast wasn't delivered after 1 hour (despite two calls to remind them) because staff did not understand that it was a breakfast order! The service line staff was also unaware that there wasn't any limit to the number of bottled filtered water that could be requested. Despite being offered late check out. Front desk called to "chase" me out at usual check out time, after failing to deliver breakfast! The lights in room were not properly wired. The switches for reading lights are crossed and the night lights couldn't be turned off. The spread at breakfast was not as good compared with other 5 star hotels in the same area.
Dear Ms. Chow, Greetings from Pan Pacific Jakarta! Thank you for taking the time to share your recent experience with us. We truly regret to learn that certain aspects of your stay did not meet your expectations, particularly with regard to service consistency, communication, and in-room amenities. Please accept our sincere apologies for the inconveniences you encountered. We appreciate your acknowledgment of our Assistant Front Office Manager’s efforts to provide service recovery, and we will ensure your feedback is shared with our team to further improve training and service delivery. Your comments regarding room service, communication in English, check-out procedures, and breakfast quality have been carefully noted for immediate review. We are committed to learning from your valuable input to ensure such shortcomings are not repeated in the future. We hope to have the opportunity to restore your confidence in us and provide you with the seamless five-star experience that Pan Pacific Jakarta is known for. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Ms. Chow, Greetings from Pan Pacific Jakarta! Thank you for taking the time to share your recent experience with us. We truly regret to learn that certain aspects of your stay did not meet your expectations, particularly with regard … Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewLovely room, modern and clean, comfortable beds, sensational pool and gym level. Our room was a high floor at level 85. Close to fantastic shopping malls and restaurants.
Check in took far too long. Room service slow (wait time 1hour) mains very small and not value for money (see picture). Breakfast buffet ok, but below lofty Indonesian standards experienced at similar hotels.
Dear Mr. Splatt, Greetings from Pan Pacific Jakarta! Thank you for sharing your recent experience with us. We are pleased to hear that you enjoyed our modern and clean rooms, comfortable beds, as well as the facilities on our pool and gym level. It’s also wonderful to know that you appreciated the stunning views from our high-floor room and the hotel’s convenient location near premier shopping and dining venues. At the same time, we sincerely regret the delays you encountered during check-in and with room service. We also take note of your feedback regarding portion size and breakfast variety. Your comments are very valuable and have been shared with the respective teams for review and improvement. We are grateful for your honest feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely yours, Sjefke Jansen Complex General Manager
Dear Mr. Splatt, Greetings from Pan Pacific Jakarta! Thank you for sharing your recent experience with us. We are pleased to hear that you enjoyed our modern and clean rooms, comfortable beds, as well as the facilities on our pool and gym… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified revieweverything was perfect from housing to breakfast to pool. the steam room was not working
ok
Dear Mr. Larbi, Greetings from Pan Pacific Hotel Jakarta! Thank you for taking the time to share your kind review. We are pleased to know that you enjoyed various aspects of your stay, including the accommodations, breakfast, and pool facilities. We regret to learn that the steam room was not functioning properly during your visit, and we sincerely apologize for the inconvenience caused. Please rest assured that our team is currently working to resolve the issue to ensure all facilities are in excellent condition for future guests. Your feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back to Pan Pacific Jakarta in the near future. Sincerely yours, Sjefke Jansen Complex General Manager
Dear Mr. Larbi, Greetings from Pan Pacific Hotel Jakarta! Thank you for taking the time to share your kind review. We are pleased to know that you enjoyed various aspects of your stay, including the accommodations, breakfast, and pool fac… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in April 2025
Verified reviewFront desk lady Laura (I am not sure I spell correct name) was fantastic
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta! Thank you for sharing your feedback with us. We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding… Show more
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewGreat location near the mall. Easy access and walking distance to said mall. Staff were kind and very helpful.
The only thing I could think of was the breakfast was ok not great but still great quality and service.
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for taking the time to share such a thoughtful review of your recent stay. We are truly delighted to learn that you found your experience to be both comfortable and luxurious, and that our prime location, along with the warm hospitality of our team, contributed positively to your visit. We also sincerely appreciate your constructive feedback regarding the breakfast. While we are pleased that you recognized the quality and service, we will continue to refine our culinary offerings to further enhance the dining experience for all our guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another exceptional stay. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for taking the time to share such a thoughtful review of your recent stay. We are truly delighted to learn that you found your experience to be both comfortable and lu… Show more
Reviewed: 1 July 2025 · Stayed in May 2025
Verified reviewLocation was within walking distance to luxury malls and great restaurants, very convenient. Service was always with a smile and we felt very well taken care of. Staff from reception, housekeeping, room service, restaurant / bar staff were really good
Room faintly smelled of cigarettes despite being a non-smoking room, could've just been a smoking floor. We did not request to change the room as it wasn't too bad.
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for your wonderful review and perfect ratings across all areas of your stay. We are truly pleased to hear that your experience was comfortable and reliable, and that our central location, warm hospitality, and attentive service from our reception, housekeeping, room service, and restaurant teams made your visit a memorable one. We also appreciate your understanding regarding the faint cigarette smell in your room. While we strive to maintain a smoke-free environment, we regret that this occurred and will be reinforcing our room preparation checks to prevent such experiences in the future. It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay in the heart of Jakarta. Sincerely Yours, Sjefke Jansen Complex General Manager
Dear Valued Guest, Greetings from Pan Pacific Hotel Jakarta. Thank you for your wonderful review and perfect ratings across all areas of your stay. We are truly pleased to hear that your experience was comfortable and reliable, and that o… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified review