Reviews of Palm Trees Villas
Gili Air, 83352 Gili Air, Indonesia

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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 8 December 2024 · Stayed in November 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewFriendly staff, quick to respond when we needed something. Warm shower! Comfortabel spacious room. Balcony with garden view
Reviewed: 22 November 2023 · Stayed in September 2023
Verified reviewReviewed: 13 October 2023 · Stayed in July 2023
Verified reviewReviewed: 21 September 2023 · Stayed in September 2023
Verified reviewThe walking distance to the beach was short and very convenient. The hosts were more then great and made an awesome breakfast. Top notch banana pancake. The room was super clean and tidy.
The walking distance to town is a bit far but that depends if you want to go there or not.
Reviewed: 12 September 2023 · Stayed in September 2023
Verified reviewBreakfast was healthy and fresh. Absolutely satisfying for the money we paid. Staff was very eager to help and very friendly!
Doorlock is a bit stiff, hard to open
Reviewed: 3 September 2023 · Stayed in September 2023
Verified reviewHad a great stay of about 10 days, beach very close with good snorkelling. Saw turtles up close and also a sting ray! A good local restaurant about 30 seconds away which is very cheap and always full. At the beach numerous bars etc and ate great grilled fish most nights. The staff were the best part - we played a lot of guitar together and hang out! Thank you very much for the stay.
Reviewed: 21 August 2023 · Stayed in August 2023
Verified reviewThe host Is a guy very helpful. The price per night Is low, so you can't expect luxury.
We found four middle size cockroaches in our room and bathroom and this ruined our experience. We found that they come from the shower. I am quite surprised that the cleanliness of the place has a rate so high on this site. Be aware. Breakfast includes only coffee, tea and banana pancakes.
thank you so much for your feedback and we'll try to do our best in the future
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 18 August 2023 · Stayed in August 2023
Verified reviewGood location a few minutes from the nicest side of the island in our opinion. The staff was extremely helpful.
Pictures were different from reality. Don’t expect anything more than the rooms in terms of facilities. We found cockroaches and spiders in the room on a daily basis.
thank you so much for your feedback and we will try to do our best in the future
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewRoom were beautiful and big, the bed was comfy and the staff really carying and welcoming. Hot shower even if you might not need it. Really clean and a lovely black cat come to visit!
Nothing
thank you so much for amazing fedback
Reviewed: 21 October 2022 · Stayed in September 2022
Verified reviewbeautiful rooms and lovely staff.
garden area was not ver inviting and quite small so we didn’t spend any time there. but with the beach so close with lots of bars and food we were fine.
Reviewed: 8 October 2022 · Stayed in October 2022
Verified reviewStaff was really friendly and helpful. Also the distance to the beach wasn't to much. You're at the beach in 5mins of walking. Breakfast was always fast and good.
During our 4 nights there i had to remove 6-7 fully grown cockroaches, also there was a really obscure sound coming from the bath once or twice during the night. We assumed it was the mother cockroach calling for the others or something similar.
Reviewed: 22 September 2022 · Stayed in September 2022
Verified reviewWe had the absolut best time at the Palm Tree Villas. The accommodation was great, with decent outside bathroom facilities, and a very cozy bed including mosquito net, not to forget a really awesome pool! The Team was absolutely great, always there to help, always supportive when we had questions and always in a great mood. :) although its about an kilometer to Kuta town, a scooter is directly available at the residence (only few euros per day). But because of the slight distance to town it is super quiet and chilled at the residence. Definitely recommended by us and thanks so much for the splendid time!
Reviewed: 19 September 2022 · Stayed in September 2022
Verified reviewReviewed: 8 September 2022 · Stayed in August 2022
Verified review