Reviews of Batukaru Garden Hotel Ubung Denpasar 2 stars
132, Hotel Batukaru, Jalan Haji Oemar Said Cokroaminoto, Bali, 80115 Kesiman, Indonesia
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Reviewed: 5 July 2023 · Stayed in July 2023
Verified reviewIt was close to bus station
When we arrived they told us the price we had arranged wasn’t available and we had to pay extra. It was all very ‘under the table’ and if we hadn’t been incredibly tired and sticky we would have gone somewhere else but we had been on a bus for 6 hours and stuck in traffic and our kids were tired and we didn’t have the energy to argue. Pay on arriving is not a good option at this hotel. The one and only staff just told us there was something wrong with the computer and he couldn’t give us the room at the price we had booked it on. The sheets were disgusting, the shower didn’t work and the whole place was crumbling and stank. We dealt with it as it was only one night but you should take them off your books!
Dear, Penny! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Maliva!