Reviews of Hotel O Ari Beach Inn 2 stars

Location

I had to pay 100,000 more on my arrival when I had already paid online the price of the night + taxes. Nothing is in accordance with the photos, very dirty with many insects walking around the room. To flee !

Really bad experience. Somehow I must have not read the reviews and comments because they were all spot on.. the images are NOT at all what it looks like, maybe 20 years ago but now it looks like an abandoned trap house. We got here and no one was at reception so I had to go into the back room get someone attention. Although the staff did seem nice enough then we were told that we have to pay again? I told them I paid online and they said they don’t have a room for that price so I would need to pay more if we wanted to stay. He then showed me a paper with the contact info for booking so clearly they are aware of this issue and have done nothing to fix it. I don’t understand why you would be on any online booking platforms to begin with if you won’t honor the price listed, Contact them and fix your pricing. At this point it was 12:30am and we were exhausted and just paid the extra 100,000. Then were brought to our room, nothing like the pictures. The AC doesn’t work ever well, the room was dirty, the bed didn’t even have a real blanket. Just a small like bed spread which was full of holes. The bedsheets are ripped, and don’t look like they’ve been cleaned unfortunately. There was no toilet paper or garbage can. The room stunk very very badly, of smoke or mold, probably a mix of both. If it was not so late at night, and if we didn’t have so much stuff we would have found another location immediately. Very early mornings there was A LOT of construction noise so we could not sleep. From looking at the other reviews this is a common issue. It annoys me how the hotel has been replying to guests reviews saying they are sorry and they value feedback and are working to fix it, but those comments go back to 2022 and clearly NOTHING has been changed to make the guest experience any better. Do better or take yourself off popular booking websites.

Nothing

Nothing like the images

Nothing

They are cheater. They don’t agree booking.com price. They all need pay IDR 100000 extra. Scammer. Room was so bad

Absolutely nothing

We waited at reception 15 mins with no one in sight, finally got to the room and walked straight out and found another hotel it had mold all through the room and you couldn’t even breathe Save your money don’t book here

Location

Dirty

Location

Everything else. Very poor place to live. Checked out after 6 hours. Owner also charged 70k IDR for AC

Hotel did not let us check-in as they demanded double the money for non AC room so we have to cancel our booking and have to book at midnight somewhere else and have paid triple the money to get the AC room booking. We are still waiting for the refund for the booking with no luck. Hotel is shit and pictures are fake. In short if you want to throw your money, then book this hotel.

The location was nice and central Kuta so walking everywhere was easy and good. They had a pool which was nice and overall the place was nice

I paid for a room with AC and got told I didn’t and had to pay more. Got to the room and AC didn’t work. Got no towel. They tried to charge me ridiculous price for a ride to the airport lol, have ran into to many places like this one so knew from the get go what I was in for. I only stayed one night. It’s not a bad place by any means and I’ve stayed in worse

disaster

disaster

I didn't like that my booking had been confirmed only to arrive and be told that if I wanted to stay I would have to pay extra money. The hotel alleged that the room I booked was no longer available and that I could have a more expensive room. I didn't bother to stay there as I found this rude and the person at reception was disrespectful.

No Service bathroom so sad

The loaction was okay

Doesn’t look like the photos, it was quite dirty and there was no toilet roll provided

Whn I reached there They asked me more money and said your room is not available and for same room you need to pay more . Even I show my booking but still nthg They just said if you want just pay more or look for others.

Everything Staff, room, cleanliness, washroom

I regret stay here

The staff overcharged and changed the price of the room. The room is so dirty and smelly. At night, a drunk person keeps trying to enter the room, so it is not safe for the girl.

Location

The rooms

Nothing at all.

No customer service, no available room even if I booked it. Pay the double amount to get any available room without anything at all. I reached to the property very late at around 10-11 PM which I already mentioned in my booking, when I reach there they said they can not give me room at this price as I had so much luggage so I didn’t had any choice to adhere to whatever they were saying, so I paid double money to get any available room, and then the room was pathetic, absolutely filthy and smelly so immediately started looking for any other available hotel nearby, and transferred myself out at 2AM in the night, they were not bothered help me or give any refund. I am attaching the receipt of other hotel I had to move to.