Reviews of RedDoorz at Senaz Guesthouse Mataram 2 stars
19, Jl. Catur Warga No.19, Mataram Bar., Kec. Selaparang, Kota Mataram, Nusa Tenggara Barat., Mataram, 83126 Mataram, Indonesia
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Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewThe place was a little old but it was comfortable and had a great location being close to basically everything. The bed was nice and hot water shower was available though it took a while to start up.
It's LOUD. Please bring your Earplugs because it's like having the entire city in your room. The ac configuration was a little weird facing the door.
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewComfortable bed
When I arrived, I was told.that they do not accept booking from booking.com and I would have to pay almost double what I thought. My room had bed bugs and I woke to find many bites. The air-conditioning isn't very strong which made it impossible to cool the room.
Dear, Tom! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Margianti!
Reviewed: 24 February 2024 · Stayed in December 2023
Verified reviewReviewed: 14 January 2024 · Stayed in December 2023
Verified reviewReviewed: 21 December 2023 · Stayed in November 2023
Verified reviewGreat price, free water, staff was helpful, close to the immigration
no windows in the room could be open
Dear, Guest! Thank you for sharing your seamless experience. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Masduku.
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewReviewed: 6 December 2023 · Stayed in November 2023
Verified reviewReviewed: 17 November 2023 · Stayed in November 2023
Verified reviewReviewed: 16 November 2023 · Stayed in November 2023
Verified reviewLocation near the city
We asked to pay extra 150k idr from the actual price we booked at booking.com by the receptionist, because she told us the promotion and price at the apps was not valid.
Dear, Luqman! We do regret the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, Margianti!
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewThe mattress was very comfortable and the staff were super friendly. Nice warung right across the street. I was just looking for a nice shower and a comfortable bed after having hiked the last 2 days and that is exactly what I got
The sheets had stains on them. If you can't get them out you shouldn't use them anymore. Pillow case was ripped in multiple places. The smell coming out of the bathroom was horrendous and the noise from outside was really loud. For that price and since it was only one night I didn't bother complaining. .
Sincere Apologies, Tatjana! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava
Reviewed: 4 October 2023 · Stayed in October 2023
Verified reviewStaff, Comfy bed, location, air-conditioning worked
No window (it was an internal window which was an interior corridor) no toilet roll in room or bin in toilet.
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewBOOK IT!!! AMAZING. Super friendly and helpful staff, who go above and beyond to help. very clean and great location next to the immigration center and mosque. Cannot be beaten on price. Will be coming back when I next come to the area.
Nothing.
Heartfelt gratitude for sharing this, Lisa! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewLow water pressure, was hard to set temperature and had to shower in a cold water. Was hot in the room as aircon was not strong enough.
Hi, Halina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Lisa
Reviewed: 6 September 2023 · Stayed in September 2023
Verified reviewReviewed: 27 August 2023 · Stayed in August 2023
Verified reviewFriendly staff and a clean room
The AC was a bit loud because the outdoor unit was right beside the window
Hi, Jakob! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewGreat price and very comfortable! Stayed just one night before taking the bus to Java. Very comfortable!!
Dear, Kim! We are pleased to know you had an awesome stay with us. We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Kimawati.
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewThey kindly moved us from one room to another as the first one was very mouldy. 2nd room was perfect.
Really depends on the room you get
Dear, Edward! Thanks for such a lovely review. Delighted to know you liked our services. Hope to welcome you again soon. Regards, Kisno.
Reviewed: 4 August 2023 · Stayed in August 2023
Verified reviewReviewed: 30 April 2023 · Stayed in March 2023
Verified reviewReviewed: 23 April 2023 · Stayed in March 2023
Verified reviewReviewed: 5 April 2023 · Stayed in March 2023
Verified reviewThe property location in the city center and close to everywhere
They do not accept the room rates that have been paid to the Online Travel Agent, and required to pay additional fee from the online price. I made a booking and it turned out that the date I entered was the following day. I arrived at the property, checked in and use the room for almost half an hour when it was informed that the booking date will be tomorrow. I asked for my stay to move forward but they didnt accept it and was asked me to pay, so I decided to check out and didn't stay there. I know, it's my mistake but I am quite disappointed with their inflexiblity.
Dear, Endang! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kiman!
Dear, Endang! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure th… Show more
Reviewed: 29 March 2023 · Stayed in March 2023
Verified reviewReviewed: 24 February 2023 · Stayed in February 2023
Verified reviewWalking distance to the immigration office and restaurants around. The staff was very kind and helpful. The room was clean and the bed was comfortable, and the shower was hot.
Dear, Maike! Thanks a lot for staying with us. Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Margianti.
Reviewed: 13 February 2023 · Stayed in January 2023
Verified reviewvery bad dirty
very bad dirty
Dear, Muhsin! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Maliva!
Dear, Muhsin! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Ma… Show more