Reviews of Hotel O Surabaya near Surabaya Town Square formerly Kupang Gunung Residence 2 stars
56, Jl. Kupang Gn. Tim. I No.56, Putat Jaya, Kec. Sawahan, Surabaya,60256, Sawahan, 60256 Surabaya, Indonesia
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Reviewed: 14 December 2023 · Stayed in November 2023
Verified reviewReviewed: 22 September 2023 · Stayed in September 2023
Verified reviewReviewed: 10 July 2023 · Stayed in July 2023
Verified reviewPrice is cheap
I didn’t expect a lot for the price but I do at least expect the room to be cleaned between guests. The bed was covered in black hairs and hadn’t been changed, dirty soap and hair grips in the bathroom, stains on the toilet seat, eggy smell coming from the drain, damp and mould on the walls. We’ve been travelling 7 months and this is one of the worst rooms we’ve stayed in. If we were staying for more than 1 night we would have changed hotel.
Dear, Jake! We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Kiswari!