Reviews of Ombe Villa
Jalan Jurusan Mamben, 83653 Lombok, Indonesia
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Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewThe pool and the helpful unique staff
Nobody available at the property, when we needed something the owner took one hour for answer and didnt help us. The AC in the room doesnt work. No rubbish bag in the bin, the house wasn't clean, I found a dead Cockroach in the shower. We wanted to eat something for diner and we found nobody for help us so we bought instant noodles. No Wi-Fi, or if there is they don't give us any information, no password... For the expensive price (90 AUD per night) what a shame to welcome people at this price in this kind of "villa".
Dear Mr/s. Julien, Thank you for sharing your feedback with us. While we’re glad to hear you appreciated the pool and found our staff helpful and unique, we’re truly sorry that the rest of your experience fell short of expectations. We apologize for the delay in communication and any inconvenience this caused during your stay. Your comments about cleanliness, the air conditioning, Wi-Fi access, and lack of assistance during dinner are taken seriously. This is not the level of service we strive to offer, and we’re addressing these issues with our team to ensure they don’t happen again. We understand your disappointment, especially given the price point, and we’re truly sorry for not meeting your expectations. If you’d be willing to give us another chance in the future, we’d love the opportunity to provide you with a much better experience. Warm regards, Ombe Villa Team
Dear Mr/s. Julien, Thank you for sharing your feedback with us. While we’re glad to hear you appreciated the pool and found our staff helpful and unique, we’re truly sorry that the rest of your experience fell short of expectations. … Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewEverything was perfect! The owner was very kind and treated me exceptionally well. I highly recommend this place!
Nothing!