Reviews of Octa Canggu Villa and Condotel 3 stars
Jalan Raya Babakan Canggu No.6, 80351 Canggu, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHonestly the 3 bedroom villa was beautiful, the code access worked well, the villa was spacious. Communication from the front desk was good, as well as they were there if you needed. The location and finding the villa was super good, easy driveway for the bikes to stop.
The upstairs outside of the rooms had no aircon so got super stuffy and hot ! Besides that the other air-cons worked well.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe location was close to a beautiful restaurant where we could go for meals and next to a spa and beauty place. The room was spacious, modern and very clean and the staff were prompt in attending to any requests - a very relaxing and enjoying stay. The big pool out the front was really nice as well.
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Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe absolutely loved this property!!
Nothing!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewbeautiful place to stay, nice and central. easy accessible. lovely accomodating staff. will stay here over and over. 10/10 ❤️
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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewGreat large room and awesome pool!
Was all good for us. We'll be back!👍
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLocation , staff and it a very comfortable lovely stay
Nothing
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewGreat location if you don’t want to be on the scooter too long. It’s not too far west if you need to head to Berawa and not too far east if you want to head to Seseh. The staff is helpful and really nice and the rooms are large and have a private fridge. I would book this place again (for my longer stays) because the price / quality is very good.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewI love everything! Room with pool and garden access is the best! Accessible location!
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewI stayed here for 8 nights with my retreat group. While the property itself is beautiful and aesthetically pleasing, the experience was unfortunately let down by the staff. I paid extra for a poolside room, which was located directly next to reception. On multiple occasions, I had to get up early in the morning to ask the staff to lower their voices or turn down loud programs they were watching. Despite being told there was a free shuttle into Canggu, we were charged each time we used it. Basic amenities such as toilet paper, coffee, and other essentials were not restocked regularly, even after housekeeping. We constantly had to request items that should have been replenished as part of standard service. The most disappointing aspect was the attitude of the staff. They were unhelpful, often rude, and once they became aware of our complaints, they responded with sarcasm toward my group. Although the venue is lovely and had great potential for future retreats, I will not be returning due to the poor service and unprofessional behavior of the staff.
Dear Mrs Elly, Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words regarding the beauty and aesthetics of our property, and we’re glad to hear that the venue itself met your expectations. However, we are sincerely sorry to learn that your overall experience did not reflect the level of service we strive to provide. Mrs Elly and all retreat Friends, Please accept our deepest apologies for the disturbances and inconveniences you encountered during your stay, especially regarding noise near your room, shuttle charges, and the inconsistency in housekeeping. Our management and staff have always strived to provide the best service to all our guests, including you and your group. As a gesture of our appreciation, we have extended several complimentary services to your grup during stay. Free airport pick-up for one of your group members during the second pick-up, with no additional charges, A free room upgrade to Pool Access for one of your group members. Small help like small change provided by our staff, Extra bottled water provided upon request at no additional cost. We offered these services because we truly value you and every member of your group. For Shuttle Service, Our complimentary shuttle service is available to several nearby areas, including Canggu. The one-time charge (100K)that occurred during your stay was to cover third-party costs such as parking and entrance fees for your requested destination (e.g., the airport), and not a fee for the shuttle service itself. We value all feedback as an opportunity to improve, and while we regret that we did not meet your expectations this time, we hope you’ll consider giving us another opportunity in the future to provide the high-quality experience for you Warm regards, Octa Canggu Management
Dear Mrs Elly, Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words regarding the beauty and aesthetics of our property, and we’re glad to hear that the venue itself met your expectations. Ho… Show more
Reviewed: 11 April 2025 · Stayed in March 2025
Verified reviewOur favourite stay in all of bali. A lovely modern hotel with a great pool and really lovely staff. Would definitely stay here again
Nothing
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewOur second time staying here for two months. Everything was perfect. Big, clean, light filled room. Very comfortable bed, big bathroom, good shower, nice view, welcoming and very helpful staff.
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewGreat staff!!! Amazing and helpful
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in February 2025
Verified review