Reviews of Oak Tree Emerald Hotel & Coventions Semarang 4 stars
Jl Papandayan, Palm Hill Estate, 50232 Semarang, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in March 2025
Verified review2nd experience with my familiy, comfort, satisfy place for rest
Dear Mr. Firman, id Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait for your next arrival to be able to warmly welcome you and your family back with better service and quality. Regards, Ika Widiya Marketing Communication
Dear Mr. Firman, id Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for the best review that you have given us. We are happy to know that you had a pleasant experience during your stay. We are happy to wait… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe room is dusty, small and the room light is dim. The air conditioning is not maintain well, its central AC but less maintenance so the air is dusty, no deep clean on the AC. The bed is unclean, small ants is within the bed Bedsheet feels dusty too and makes the skin feels itchy when its touched the bedsheet. The bathroom is unmaintenance and have no deep clean Truly cant sleep and rest well
Dear Mrs. Gadis, id Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the room was dusty, small, the light was dim and air of the AC was dusty. This is really a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya Marketing Communication
Dear Mrs. Gadis, id Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your choice of place to stay in Semarang, and for giving us a score and review. We apologize for the incon… Show more
Reviewed: 22 April 2025 · Stayed in March 2025
Verified reviewIt is nestled among the trees and quiet location at the end of the street. Staff are smiling and attentive of my needs. Great for relaxing after daily activities. The room was good with balcony. The bathroom needs a little TLC but overall I’m happy with the overall experience.
Breakfast at the restaurant didn’t have good variety of food. I was wondering if the lack of food variety because it was a fasting month (Ramadhan) for most of the Indonesian.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewLocation
Disappointing stay. The breakfast was cold, building needs improvement. The hotel is outdated, with mold visible in multiple area (curtains, mirror). The soap dispenser was broken, and amenities were lacking—only two deckchairs by the pool. Overall, the place feels very old and poorly maintained. Would not recommend unless major renovations are made.
Dear Mrs. Yunita, cz Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald Hotel & Conventions Semarang as your choice of accommodation in Semarang City, and for giving us a score and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding that the breakfast was cold and building needs improvement . This is truly a note for us to immediately follow up and evaluate in the future. We are happy to await your next arrival to be able to welcome you back to our hotel with better service and quality. Regards, Ika Widiya Marketing Communication
Dear Mrs. Yunita, cz Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald Hotel & Conventions Semarang as your choice of accommodation in Semarang City, and for giving us a score… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe shower. It consistently showered water in needed temperature.
Lighting in the room is not sufficient. can not read conviniently. A lot of mosquitos, I was bitten until got some lumps and when I asked the staff to bring me repellent spray, it took hours for them just to informed that they did not have supply and money to buy it. Until I gave them some money, then they when out to buy it.
Reviewed: 20 January 2025 · Stayed in November 2024
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewThe room is spacious, although a bit humble and dated. The bathroom has a bathtub and the hot shower is running. Food delivery until the lobby is allowed, so no hussle at all on this front. Check in process is okay and quite straightforward.
The housekeeping service is rather slow. So we stayed for 2 nights and on the second day, it took me 4 phone calls to get our room cleaned and trash taken out (around 14.00 by then).
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 December 2024 · Stayed in November 2024
Verified reviewThe nature
The parking lot for motorcycles is too far.
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewBreakfast was nice but the hotel did not provide various kinds of it
We ask for some ammenities, but the staff could not have the time to provide it
Dear Mr Moses, Thank you for your feedback about our hotel. We are sorry to know that you had an unpleasant experience while staying at our hotel. We will help convey your message to our management and make an evaluation to provide better service. We look forward for your next arrival to welcome you back. Best Regards, Ayu Setya A. Public Relation
Dear Mr Moses, Thank you for your feedback about our hotel. We are sorry to know that you had an unpleasant experience while staying at our hotel. We will help convey your message to our management and make an evaluation to provide better … Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewAlthough the theme is natural, but i belive there shld be renewal in the room
No air con on the loby The water heater is almost non existance
Dear Mrs/ Ms Ina, Thank you for your feedback about our hotel. We are sorry to know that you had an unpleasant experience while staying at our hotel. We will help convey your message to our management and make an evaluation to provide better service. We look forward for your next arrival to welcome you back. Best Regards, Ayu Setya A. Public Relation
Dear Mrs/ Ms Ina, Thank you for your feedback about our hotel. We are sorry to know that you had an unpleasant experience while staying at our hotel. We will help convey your message to our management and make an evaluation to provide … Show more