Very expensive for what it offers.

It is close to Kuta city, adn 15' by scooter from the Eastern beaches which are very nice and were not crowded, with nice people, simple restaurant, surf rentals, ...

Stayed in July 2025

It is not possible to walk to the city center, you need a taxi or scooter.

Nice resort at the beach and close to Kuta city. Good restaurant and plenty of sunbeds at the beach and pool. The room was clean and comfy.

Stayed in July 2025

The hotel is near the motorcycle circuit and you can hear the motos in the room Some mornings we got woken up by the noise

Very nice personnel

Stayed in August 2025

Needed to walk up flights of stairs to get to room. No elevator.

Location

Stayed in August 2025

The racetrack Maybe the pool could be a lot better and bigger out in front of the restaurant grounds

The position on the beach The architecture of the property is so amazing what Indonesian resort should look like 👍

Stayed in August 2025

Quite expensive for the food which was ok, but not as good as less expensive restaurants.

Nice rooms. Quiet.

Stayed in August 2025

ECO-Friendly credentials aren’t good. Use of single use plastic straws is unforgivable in today’s world. Single use sugar, salt & pepper too. Lombok’s litter problem is clear to see and only getting worse. Novotel as a brand needs to take the lead on this for the island or it will end up like Bali in a decade or less and you won’t have the tourists it clearly needs.

Great location, facilities, food etc for the price were excellent. Staff were brilliant.

Stayed in July 2025

Some room for improvement in the local food menu and quality/ price, when compared to outside restaurants is my only recommendation.

Amazing location. Really helpful and courteous staff, made for a great stay. I would definitely visit again if in Lombok.

Stayed in July 2025

Slow internet, no hot water, we could hear the upstairs people flush their toilet and run the water in the bathrooms

Beautifully decorated, modern rooms

Stayed in July 2025

Rooms where ok but old style

Good Location, but a bit far from the kuta beach life. Meaning that if you dont have any transport you have to have your lunch dinner at the resort. breakfast was good, the bread was excellent! Staff very friendly and helpful

Stayed in July 2025

The cosmetics provided smelt horrendous - like the dragon fruit Power cut Slow service on food - we gave them two chances then just ate breakfast, lunch and dinner in town and next door at The Pullman. They don’t speak English well enough to understand simple requests - shame on the hotel chain for not providing training and development. The grounds need some serious attention to DIY and renovation. The statues and flower pots are all chipped and broken, slime on stone surfaces, pool needs a good scrub. Some sun loungers broken and mattresses stitching coming apart . There is just a lack of attention to detail in the smaller areas. Maybe only westerners see it because we live so differently… things need repairing and replacing and they just aren’t doing it.

There are many things that need desperately improving in this place but I would still recommend it. Comfy beds and high quality linen and towels which are pristine. Immaculately cleaned rooms Great air con Hot and powerful shower We had two rooms - a private villa and another deluxe double. Clean pool Large clean pool towels Mattresses on sunbeds Amazing taxi service to town

Stayed in July 2025

A lot of the personell didn't speak English at all. This is number one. 2. Some items in the room are quite old, for example: the curtains on the windows and also in my room there was a hole on the floor with a gap of the material used. Also, beach towels are pretty old.

I liked how responsive to my needs and requests the staff was. I didn't like the first room – and I was kindly given a better option that was the room overlooking a good scenery with a piece of the sea seen at a distance. So, staff is kind and happy to help you. I appreciated it a lot. 2. Good breakfast options 3. The sunset walking activity is amazing

Stayed in July 2025

The quality of the bay ocean water was pretty average, but that's nothing to do with the resort which was amazingly clean and sparkling. I did have an accident whilst at the resort with the cause now being investigated and reason now fixed, but sadly had the last couple of days laid up. But although a negative incident , the staff were fantastic and caring in helping me get around and looking after me.

Our villa was amazing, breakfast was fantastic, bar table and beach service was top notch, food and drink menu was good, pools were spectacular and the staff made the whole trip absolutely memorable. The happy birthday cake snuck into our villa was a very special touch.

Stayed in May 2025

The kids at the beach are selling bracelets and force you to buy something. They are so cute and I bought things but sometimes they are a bit pushy, what made me feel bad if I declined to buy anything. A lot is offered for breakfast but I missed fresh fruit juices. The bred is also not the best tasting. But it was ok all in all.

The hotel was beautiful and the bungalow comfortable. The shower was amazing. The beach was quiet with soft sand. Beautiful. The staff was so friendly and made you feel welcome. Free water was available. Very close to Kuta where you can find fantastic restaurants, bars and markets. You feel safe walking through the streets and enjoying the evening with sound and other people.

Stayed in June 2025

Nothing.

The property is next to the beach and is a gem. Staff is very friendly.

Stayed in April 2025

It was a distance for us to go out for dinner.

The beach was beautiful but felt it may have been polluted so did not swim. The facilities at the hotel and the bars and restaurants very good.

Stayed in May 2025

The mix of different music between the bar and the restaurant which are just next to each other is a bit annoying when you are having dinner but this is a minor issue.

The location of this hotel right at the beachfront, the friendly staff, the facilities and the buffet breakfast are all outstanding

Stayed in May 2025

Beach sellers, Pool needed to be scrubbed (algae), otherwise clean water. Rubbish in water (ocean), had to pay for SUP/canoe (hourly rate). Cocktails expensive but use cheap alcohol rather than spirits (rum and vodka)

Lovely accommodation, clean and refreshed each day. Gym was great, pool, easy to scooter to Kuta Lombok or Tranjung aan beach

Stayed in April 2025

Large hotel with the full suite of services available. The staff are very attentive and helpful. The hotel is a little dated and less "glitzy" than some other hotels at a similar price point but it is somewhat charming in this way and feels like stepping back a couple of decades (although with good Wifi available everywhere). The grounds are very spacious and shady. One nice thing about this hotel compared to other large hotels is that it doesn't have any large and imposing buildings - even the 3 level building with the more basic rooms feels like it is set amongst the trees and does not dominate the landscape. There is an open air restaurant and bar, two pools, lounging both pool and beachside, and direct beachfront access. The beachfront is unfortunately not very clean for swimming but the sunset views are very nice. The hotel is about a 10 minute drive from the centre of Kuta and the hotel has plenty of drivers available to organise a car even on short notice. We had drivers pick us up from the town centre more than once and we didn't have to wait more than about 15 minutes. I had some laundry done which was a bit expensive and had a small issue when the hotel momentarily misplaced my items, but they were very quick to address the problem.

Stayed in April 2025

The restaurant was very expensive for Lombok.

It was lovely. Relaxing and clean.

Stayed in April 2025

Sellers on the beach all day. Would have been better if selling was limited to certain times of the day.

Super location, good food, excellent happy hour deal.

Stayed in April 2025

Room door sometimes cannot close or open

My room is near from beach & restaurant

Stayed in March 2025

Not very clean in the room.

Swimming pool, buffet, lots of items

Stayed in February 2025

A bit let down with the food.

Overall good stay, was in there for 2 nights.

Stayed in February 2025