Reviews of Novotel Semarang 4 stars
Jl. Pemuda no. 123, 50132 Semarang, Indonesia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe rooms were large and the staff were very professional.
The rooms are a little tired
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe location and the extremely helpful and kind reception staff.
The rooms and hallways are a bit run down.
Dear Bapak Martijn, We very much appreciate your comments regarding your stay at the Novotel Semarang. I am glad that you liked the hotel very much, However, I am disappointed to hear about vintage room situation. Kindly be assured that it has been duly noted for further improvements. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. My team and I hope to have the opportunity to welcome you back to stay with us again soon for a better experience. Sincerely, Pupung Sutisna General Manager
Dear Bapak Martijn, We very much appreciate your comments regarding your stay at the Novotel Semarang. I am glad that you liked the hotel very much, However, I am disappointed to hear about vintage room situation. Kindly be assured that it… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNothing
Location is strategic in the city center Bed and bathroom already old style, towel and bed linen color grayish/ yellowish, is so filthy... BF menu is very bad, limited food choice and tasteless, all fruit are not fresh
Dear Mr. Eddy, Thank you for leaving a review. I am glad that you liked the location very much as it was strategic. However, I am disappointed to hear about the overall situation you mentioned. Kindly be assured that it has been duly noted for further improvements. My team and I hope to have the opportunity to welcome you back to stay with us again soon for a better experience. Wishing You stay Safe! Best regards, Pupung Sutisna General Manager
Dear Mr. Eddy, Thank you for leaving a review. I am glad that you liked the location very much as it was strategic. However, I am disappointed to hear about the overall situation you mentioned. Kindly be assured that it has been duly noted… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewClose to the mall.
The hotel has potential, but unfortunately my experience was disappointing. The first room was damp and humid AMD the bathtub was dirty. Most concerning were the pillows – they had large yellow stains, which is simply unhygienic. After reporting this to the front desk, I received new linens and replacement pillows, which were better. The next day, I was offered a different room (an executive room), which looked much cleaner. However, even in that room, the pillows were again stained. I had to ask for the cleaner pillows from the previous room to be brought over. While the staff did try to assist, it felt more like a workaround than a proper solution. I would have preferred basic cleanliness and maintenance to be in place from the start — especially in a hotel of this category and price point. Hopefully, the hotel will take this feedback seriously, as the location and potential are definitely there.
Dear Mr. J, Thank you for taking the time to review your stay with us. I am obviously disappointed to read that we did not provide the service you were expecting. I have shared your detailed feedback with my team to ensure this does not happen again and I hope you will give us another opportunity to demonstrate the level of service we usually deliver. I look forward to welcoming you again soon and would like to apologies once again for the negative experience you had when last staying with us. Kind regards, Pupung Sutisna General Manager
Dear Mr. J, Thank you for taking the time to review your stay with us. I am obviously disappointed to read that we did not provide the service you were expecting. I have shared your detailed feedback with my team to ensure this does not h… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewVery friendly staffs. Great choice of buffet breakfast. Nice and clean room. Facilities all great! Love this hotel.
Dear Bapak Vincent, We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay. Thrilled you felt that our team has kept all in great condition - the loyalty and passion they have to keep the hotel in top condition is the real secret to our success and we are truly grateful. Hope to see you back to Novotel on your next in Semarang. Best Regards, Pupung Sutisna, General Manager
Dear Bapak Vincent, We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay. Thrilled you felt that our team has kept all in great condition - the loyalty and passion they have t… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 April 2025 · Stayed in March 2025
Verified reviewLocation and valet parking
N/A
Dear Ms. Nuning, We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung Sutisna General Manager
Dear Ms. Nuning, We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation. We wil… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in February 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewOverall, it was not bad, quite an old hotel but maintained well. My room wasn't that clean though, there was a stain on my bed sheet, tables/surfaces were not wiped down properly.
Dear Mr. Curtis, Thank you for leaving a review. I am glad that you liked the room very much as it was well maintained. However, I am disappointed to hear about the stain you mentioned. Kindly be assured that it has been duly noted for further improvements. My team and I hope to have the opportunity to welcome you back to stay with us again soon for a better experience. Wishing You stay Safe! Best Regards, Pupung Sutisna General Manager
Dear Mr. Curtis, Thank you for leaving a review. I am glad that you liked the room very much as it was well maintained. However, I am disappointed to hear about the stain you mentioned. Kindly be assured that it has been duly noted for fu… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewRoom.size
Old hotel with a bit dirty old floor
Dear Ibu Rusalida, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Pupung Sutisna General Manager
Dear Ibu Rusalida, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an en… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewGood location with a mall nearby and 5-10 min drive to Old Town Semarang
- The entire hotel reeked of cigarettes, even on non-smoking floors. This includes the lobby, the halls, and even my bedroom and bed linen. - Cleanliness is barely passable: old towels with brown spots, dusty table tops. - Key cards failed to work every other day, and had to be reset with the concierge. - Unresponsive staff: No one picked up when I dialled for room service / front desk at 8-9am. Tried for a couple of mornings, then gave up. If you expect any sort of good service this is not it. - Considering the above, the price paid of SGD 85 / night was v poor.
Dear Ms. Weiyu Chloe, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am very sorry that your experienced with us did not meet your expectations. Please allow me to express my sincerest apologies. We appreciate your concern. Internally, we have conducted investigation with the team and department head has been arranged refreshments training that will be conduct immediately. Please rest assured that we are taking the appropriate measures seriously and action has been taken to address the problem in order to prevent any future recurrence. It is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards, Pupung Sutisna General Manager
Dear Ms. Weiyu Chloe, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am very sorry that your experienced with us did not meet your expectations. Please allow me to express my sincerest apologies.… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe lobby area is elegant, room is spacious, bed is comfortable, quick check in and check out service too.
Parking can be challenging especially if an event is going on
Dear Ibu Maria, We very much appreciate your comments regarding your stay at Novotel Semarang, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager
Dear Ibu Maria, We very much appreciate your comments regarding your stay at Novotel Semarang, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an e… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewLocation
Okd and scary… bit dark and dirty Breakfast so bad.
Dear Ibu Laurencia Stephanie, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Pupung Sutisna General Manager
Dear Ibu Laurencia Stephanie, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. please allow me to express my sincerest apologies. At… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in November 2024
Verified reviewLocation
Bread At breakfast
Dear Mr. Billy, We very much appreciate your comments regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager
Dear Mr. Billy, We very much appreciate your comments regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an e… Show more