I just arrived from the airport to the hotel. I entered the room to charge my phone, but the socket was different, so I couldn’t charge it. I went to reception for help, but they ignored me and told me to go to the markets. I went searching for an “adapter” but couldn’t find one. Then, a woman at a small shop lent me hers and said, ‘Don’t forget to return it.’ Small things like this, and the hotel couldn’t provide them? Is that even reasonable?

Calm, location

Stayed in July 2025

The pillows were very thin and it felt like we sleep without any pillows. They asked me for an extra charge to have 1 extra pillow. So we canceled it. Unlike any other NEO hotel in Denpasar, they did not ask for an extra charge to have an extra pillow.

It's a very small car parking area but they have parking valley service and they are always ready to help.

Stayed in July 2025

This is the first I have stayed in the hotel. Which I found cockroaches all over the my bed and the halfway. I just checked in midnight and found this. I was about to extend the next day but I have to rethink again to stay. Even tho the staff was helpful to changed the room after I show the video for all of cockroaches and he did a call to check again. However, I still found the cockroaches. on the floor and TV. As I was very tired I told him to not move anymore as I will move the hotel tomorrow. Location is good only the cleanliness is the most important for me. Hope in the future the hotel could do a pest control treatment regularly.

Location

Stayed in July 2025

Nothing

Good helpful staff

Stayed in May 2025

The curtains in the room were ripped and old. Something easy to be fixed. Requested early check in, but was not accommodated. The window didn't open which is fine, but the view was a brick wall.

Great Location on the main road. Onsite restaurant, room service Friendly Staff 24/7, airconditioning Buffet Breakfast was good, but should be noted, no "western food" in case guests are expecting that.

Stayed in March 2025

Dining Room could be cooler

Comfortable bedding Value meals

Stayed in December 2024

Room was very good. Bed was comfortable. Shower had good pressure.

Stayed in December 2024

The only thing I would say is it could have been a little cleaner. We found two little bugs in our room. They looked like cockroaches but everything else was good

Staff were amazing! I wasn’t too well, so bought a room for the day, the gentleman at the desk was so friendly and helpful! Such lovely staff!!

Stayed in November 2024

Twin room. Asked for a double. Please allocate on booking.com. People should know before they arrive whether you have double or twin beds available. At the moment, when someone books, they don't know until they get there. Please allocate precisely to booking.com.

Clean, great location, excellent staff.

Stayed in November 2024

Fridge could have been cooler

Location, Staff were friendly, Good size rooms, Beds & Pillows were comfortable

Stayed in November 2024

The pool was out of order while i stayed there would have been nice to have it available but I understand maintenance has to happen so i was ok with it

The staff were very friendly and helpful

Stayed in October 2024

The staff were super friendly and incredibly helpful. Two members of my group accidentally left their passports in the hotel and didn’t realise until they got to the airport. The manager himself drove them straight out to us and wanted nothing for it. Very close to Legian food court and seemed liked a good location (we had only booked it for the day to shower etc before our flight out).

Stayed in September 2024

Good hotel

Stayed in September 2024

The fridge is older than our son, okay for warming a babies bottle. Seriously, they are so old and inefficent that replacements would save their purchase cost for electricity In 12 months. Staff are excellent, as always. Not our 1st stay, definitely wont be our last.

The most comfortable bed in Indonesia.

Stayed in August 2024

Window only to the hall

Nice bed

Stayed in July 2024

There was a cockroach in the toilet. 🫢

It’s close to food establishments, the bed was comfortable, there is unlimited drinking water available at the corridors (use your own bottle or use the mugs provided).

Stayed in July 2024

Location

Great

Stayed in June 2024

I understand that it is out of the control of the hotel, however, walking anywhere outside the hotel is dangerous with the footpaths being used as motorbike freeways. The shower was only luke warm.

The staff, the comfortable bed, quietness, and the free water stations.

Stayed in May 2024

The door won't close on its own you need to make sure to lock the room

It was a quiet location but still close to the market and places to eat

Stayed in March 2024

the facilities are old, the hair dryer is an old model and doesn't function properly, amenitis is incomplete.

Good Location

Stayed in March 2024

Time to replace the fridges that are actually warmer than the A/C. Received an email on our 7th and last day informing us we had free brekky for our stay.

Location Location Location, Friendly Staff, Comfy Bed. Good Motorbike Parking.

Stayed in February 2024

There’s no face towel or hand towel ,,

Stayed in February 2024

No drinking water provided in the room. Have to get drinking water from a water dispenser outside the water.

Spacious room. Good location.

Stayed in February 2024

location and staff

Stayed in January 2024