Reviews of Neo Denpasar by ASTON 3 stars
Jl. Gatot Subroto Barat, 80117 Denpasar, Indonesia
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewIts on gatsu
The mattress need to change.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation . Circle K
Don't look under the bed. Very very tired and old linen
Dear Timothy, Thank you for your feedback. We’re glad you appreciated our location and the nearby convenience of Circle K. We sincerely apologize for the condition of the linen and the cleanliness issue you mentioned. Your comments have been shared with our housekeeping team for immediate follow-up and improvement. We truly value your input as it helps us to serve you better in the future. Warm regards, Ngurah Tisna General Manager
Dear Timothy, Thank you for your feedback. We’re glad you appreciated our location and the nearby convenience of Circle K. We sincerely apologize for the condition of the linen and the cleanliness issue you mentioned. Your comments have … Show more
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe location was perfect for us, as our dentist was just up the road.
I thought the breakfast was very basic.
Dear Monique, Thank you for sharing your feedback. We’re glad to hear that our location was convenient for you, especially being close to your dentist. We appreciate your honest comments about the breakfast and apologize if it felt too basic. Your input is valuable and will be shared with our culinary team as we strive to improve our offerings. We hope to have the opportunity to welcome you back to Hotel NEO Denpasar in the future. Best regards, Ngurah Tisna General Manager
Dear Monique, Thank you for sharing your feedback. We’re glad to hear that our location was convenient for you, especially being close to your dentist. We appreciate your honest comments about the breakfast and apologize if it felt too ba… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewvery nice facilities. pretty pretty receiptionist. super strategic location. clean room!!! will definitely stay here if i come back.
toilet bowl could be cleaner
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewSatisfactory
Dear Kevin, Thank you for taking the time to share your review of Hotel NEO Denpasar. We are glad to hear that you had a satisfactory stay. However, we also noticed that you rated us low in cleanliness, rooms, location, and value. We sincerely apologize if any aspects of your stay did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. If there are any specific areas where we can do better, we would truly appreciate your insights. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Best regards, Ngurah Tisna General Manager
Dear Kevin, Thank you for taking the time to share your review of Hotel NEO Denpasar. We are glad to hear that you had a satisfactory stay. However, we also noticed that you rated us low in cleanliness, rooms, location, and value. We sinc… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewEverything was fine
I'm looking for street food but little bit to far from hotel
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewLocation to 911 dentist clinic was perfect. Was very clean and good size rooms. Staff were very friendly and accomodating
Maintenance was on the poorer side. Windows held almost closed as only 1 screw holding latch. This was in 4 rooms as my friend and i changed rooms. Toilet roll fell off the wall. Air conditioning cold but dripped water in 3 of the rooms. Photos are older photos when newer. Still nice for the price. Will stay here again
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in November 2024
Verified reviewThere was a big group of us there just for the 1 night,check in went smoothly.pool was refreshing
Oh boy, students running through the corridors laughing and carrying on late at night.Pillows were Lumpy & if you tried to sit up in bed- the bed slid away from the bed head.
Dear Julie, Thank you for taking the time to share your experience at Hotel NEO Denpasar. We’re glad to hear that your check-in process was smooth and that you enjoyed our refreshing pool during your stay. We sincerely apologize for the disturbances caused by the noise in the corridors at night. We will address this issue with our team to ensure better monitoring and minimize disruptions, especially during busy periods. Additionally, we regret that the pillows and bed did not meet your comfort expectations. Your feedback has been shared with our housekeeping and maintenance teams for immediate improvement. We hope you will consider staying with us again in the future, as we would love the opportunity to provide you with a more seamless and restful experience. Best regards, Ngurah Tisna General Manager
Dear Julie, Thank you for taking the time to share your experience at Hotel NEO Denpasar. We’re glad to hear that your check-in process was smooth and that you enjoyed our refreshing pool during your stay. We sincerely apologize for the d… Show more
Reviewed: 10 December 2024 · Stayed in November 2024
Verified reviewGood value good staff
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 9 September 2024 · Stayed in August 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewspacious room
the showers were overflowing, staff wearing plastic wigs wasnt very pleasant to see, the Gym had very loud music - like at the club which wasnt cool, breakfast served was below average
Dear Asoge, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the spaciousness of your room. However, we are sorry to learn about the issues you encountered during your stay. We sincerely apologize for the inconvenience caused by the overflowing showers, the staff's appearance, the loud music in the gym, and the breakfast quality. Your comments have been noted, and we will address these concerns promptly to ensure a more comfortable and enjoyable experience for our guests. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a better stay in the future. Best regards, Ngurah Tisna Hotel Manager
Dear Asoge, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the spaciousness of your room. However, we are sorry to learn about the issues you encountered during your stay. We sincerely apologize for… Show more
Reviewed: 17 July 2024 · Stayed in July 2024
Verified reviewThe restaurants and the staff
The toilet needs to be improved
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewValue for money ...
There are some Cocroach in the bathroom
Dear Mr. Abby, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good value for money. However, we are very sorry to learn about the issue you experienced in the bathroom. Cleanliness and comfort are top priorities for us, and we apologize for falling short in this instance. Please be assured that we are taking immediate steps to address this issue. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Best regards, Ngurah Tisna Hotel Manager
Dear Mr. Abby, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good value for money. However, we are very sorry to learn about the issue you experienced in the bathroom. Cleanl… Show more
Reviewed: 10 July 2024 · Stayed in May 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified reviewThe location
So many children or youngster that are noisy even at night
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewmany facilities gym and pool
no refrigenerator