7.2

Reviews of Urbanview My Home One Gili Trawangan 3 stars

Jl. Penyu, Gili Trawangan, Gili Indah, Pemenang, Lombok Utara, 83352, Lombok, Indonesia, 83352 Gili Trawangan, Indonesia

  • Antoine

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    The pool is very Nice. The room is also tall and the staff is very kind.

    The bed sheets were dirty and yellow… The soap container was broken, so we didn't have any. Their were some people in the swimming pool at 3am whi were screaming and staff Didnt do anything… Bo cleaning room or Even breakfast providing

  • Thomas

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Customer service, cleanliness, room size. overall

    nothing to mention

  • 7.0 Good
    Frankie

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review
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  • Gerard

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review

    This apartments are the best in the island, the rooms are great, the location is perfect, close to everything and really quiet at night. The most important thing I bring with me from this apartments is the great service and the awesome people that works here, they make you feel like you are at home. Im really greatfull for the stance. Thank you so much to Ivan, Nyoman, Sultan, the greatest, kindest people ever met here in the island. 200% recomended

  • Antonino

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    Some drank guests had a kind of an illegal party on the swimming pool at 3 am! No one of the staff has interfered!!

  • Ava

    Reviewed: 24 July 2025 · Stayed in July 2025

    Verified review

    Good size room

    Very unclean and dusty when moving furniture. Bathroom facilities very poor.

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  • Duan-glen

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review
  • Duan-glen

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review
  • Layla

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review
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  • Jamie

    Reviewed: 21 May 2025 · Stayed in May 2025

    Verified review

    Ivan was an absolute pleasure to be around, he was great at getting to know all the customers which made the stay very personal, he couldn't do enough for us and is an absolute credit to the business. We really wish him the best. The hotel is about 15 mins walk to the ferry and set back a few streets from the busier 'strip' at the front bay so we had no noise issues except the call to prayer which could be heard all over the island anyway. We highly recommend this place

    Everything was okay with the room, could do with some renovation, but the bed was big and comfortable. What I would recommend the hotel does is have mosquito mesh over the bathroom ventilation window as there's a huge gap there that lets in mosquitos and we got bitten a few times, simple mesh will prevent this, apart from that this is a great hotel for the budget traveller.

  • Sabrina

    Reviewed: 6 May 2025 · Stayed in May 2025

    Verified review
  • Lou

    Reviewed: 27 April 2025 · Stayed in April 2025

    Verified review
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  • Bryant

    Reviewed: 26 April 2025 · Stayed in March 2025

    Verified review
  • Luke

    Reviewed: 18 January 2025 · Stayed in January 2025

    Verified review

    The staff and people around the property were absolutely amazing, lovely people who were very helpful.

    Was very clean

  • Richard

    Reviewed: 28 December 2024 · Stayed in December 2024

    Verified review
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  • Ruben

    Reviewed: 12 November 2024 · Stayed in October 2024

    Verified review

    I really recommend it. Very nice people and very good place

    All is good

    Property response:

    Thank you so much for your kind words and recommendation! We're delighted to hear you enjoyed your stay and appreciated the hospitality. It was a pleasure hosting you, and we hope to welcome you back again soon!

    Urbanview My Home One Gili Trawangan
    18 November 2024
  • Karina

    Reviewed: 5 November 2024 · Stayed in October 2024

    Verified review

    Everything was great, loved the place, the food was amazing and the staff were so so so awesome, welcoming and nice!!

    Nothing

    Property response:

    Thank you for your wonderful feedback Karina! We're thrilled to hear you loved the place, enjoyed the food, and felt warmly welcomed by our amazing staff. Your kind words mean a lot to us, and we can't wait to host you again soon

    Urbanview My Home One Gili Trawangan
    18 November 2024
  • Brock

    Reviewed: 11 October 2024 · Stayed in September 2024

    Verified review

    The staff at Urbanview were very welcoming and made the stay enjoyable. It was fantastic chilling out by the pool and chatting with them. Anything we needed they were quick to assist us.

    The rooms were in pretty good condition, but a few minor things like a manhole in the roof was open. Besides that I had no complaints at all.

    Property response:

    Hi Brock, Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and that our welcoming staff made it even more special. It’s wonderful to know you had a great time relaxing by the pool and appreciated the prompt assistance. We’ve noted your feedback about the manhole and will address it to ensure everything is perfect for future guests. We hope to welcome you back again soon!

    Hi Brock, Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and that our welcoming staff made it even more special. It’s wonderful to know you had a great time relaxing by the pool and appreciated the pr… Show more

    Urbanview My Home One Gili Trawangan
    18 November 2024
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  • Daniel

    Reviewed: 27 September 2024 · Stayed in September 2024

    Verified review
  • Michael

    Reviewed: 26 September 2024 · Stayed in July 2024

    Verified review

    Great staff, they are so lovely and accommodating - made my time here perfect. Restaurant and swimming pool onsite! I had a great time here, excellent value for money. It’s Gili T remember people, you cannot expect everything to be amazing!

  • Sydney

    Reviewed: 19 September 2024 · Stayed in August 2024

    Verified review

    Lovely staff and very helpful but the hotel is tel is quite dated and lacking in cleanliness.

    Spiderwebbs Filthy floor

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  • Adam

    Reviewed: 10 September 2024 · Stayed in September 2024

    Verified review
  • Chtourou

    Reviewed: 9 September 2024 · Stayed in September 2024

    Verified review

    Staff are Friendly

    No Service Room, Same Towel For 4 Days Don’t Wast Your Money In This Accommodation! Room Are Smelly, AC Doesn’t Work Properly Hot And Cold Water With Low Pressure ( 2nd Floor )

    Property response:

    Hi Chtourou, Thank you for sharing your experience. While we're glad you found our staff friendly, we’re truly sorry to hear about the issues you faced during your stay. Your feedback about the room conditions, AC, water pressure, and towels is concerning and has been shared with our team to ensure immediate improvements. We deeply regret not meeting your expectations and appreciate you bringing these matters to our attention. We’ll work hard to prevent such issues in the future.

    Hi Chtourou, Thank you for sharing your experience. While we're glad you found our staff friendly, we’re truly sorry to hear about the issues you faced during your stay. Your feedback about the room conditions, AC, water pressure, and t… Show more

    Urbanview My Home One Gili Trawangan
    18 November 2024
  • Joe

    Reviewed: 8 September 2024 · Stayed in September 2024

    Verified review

    I had a horrible stay at Urbanview My Home One. The “high-speed internet” they advertise doesn’t even reach the room, making it impossible to get any work done. On top of that, they don’t bother cleaning the rooms – I was left with dirty towels and sheets for days. The doors don’t shut properly unless you lock them, which feels very unsafe. To make things worse, there was a leak in the bathroom ceiling that wasn’t addressed during my stay. But the real nightmare started when I lost the key to my room. They claimed they had already lost the spare key and forced me to pay for a new key AND a new lock. This left me and my companion climbing in and out of the window for three days just to get into the room! This place is a disaster from start to finish. Definitely avoid staying here if you value comfort and safety.

    Property response:

    Hi Joe Thank you for sharing your experience, and we sincerely apologize for the numerous issues you faced during your stay. It’s clear that we fell far short of providing the comfort, safety, and service you deserve. Your concerns about the internet, cleanliness, door security, and the leak in the bathroom are deeply concerning and will be addressed with our team immediately. Regarding the key incident, we’re truly sorry for the inconvenience and frustration caused by the situation. This is not the standard of care we aim to provide. We take your feedback seriously and are implementing measures to ensure these problems do not happen again. We deeply regret that your stay was so disappointing and appreciate you bringing these matters to our attention

    Hi Joe Thank you for sharing your experience, and we sincerely apologize for the numerous issues you faced during your stay. It’s clear that we fell far short of providing the comfort, safety, and service you deserve. Your concerns about th… Show more

    Urbanview My Home One Gili Trawangan
    18 November 2024
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