Reviews of Mercure Jakarta Kota 4 stars
Jl. Hayam Wuruk No. 123, 11160 Jakarta, Indonesia
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe staff were friendly and very helpful . The pool area was generally a lovely haven I felt very comfortable there . Good room service and a nice lounge to relax in . Great breakfast . I would stay there again . The superior rooms were very nice indeed .
Standard Rooms a bit worn but clean . Pool could do with a bit of tlc in certain areas .
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff is very friendly
Very worn down Hotel. Nothing like the pictures. Smells like cigarettsmoke everywhere. Very old and not fresh!
Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNothing
Old building and furniture.
Dear Islam, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Islam, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we stri… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewSuperb staff. Very friendly, professional and helpful.
Bathroom a little tired.
Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Nothing
Dear Pam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Pam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI did not find the Mercure Hotel to be worthwhile. The Business Center has No Printer to Print Documents, No Paper, No Desk. It’s an empty room with just two chairs.
The Mercure Hotel Jakarta is very dated and needs a renovation.
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we stri… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly it was about the only thing I can say and that the lobby was clean.
We checked in and out immediately as the condition of the room was extremely disappointing. The bathroom and toilets were in poor shape, and the bed felt so uncomfortable with springs pressing through. Sadly, the experience did not meet the standard we expected from Mercure. This hotel definitely needs a revamp and for the price its looks like a 2 star. Bookings.com also need to keep the images updated because the images shown and what you see when you get there are 2 different things
Dear Haleema, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Haleema, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we st… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything was good considering the price. I intentionally chose a smoking floor, but the smell was a bit too strong. If it’s not necessary, I’d recommend choosing a non-smoking floor for a more comfortable stay
Dear amirali, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear amirali, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation, breakfast and comfortable beds.
The pool was dated and too shallow.
Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood room good hotel as rated for 4 stars
I drove 8 hours and planned just to eat at the hotel food was terrible it was cold and looked like it was ordered outside. It also took over 1 hour. The party consist of 5 adults and 2 kids. Plus it was also at the premium price of a 4 star hotel, even to Europe standards high on price, i went to Burger King after that with part of the family because we were hungry. I complained about this to hotels manager the next day, he did promise to get to the bottom of it what happened but his reaction he did not seem suprised and have the feeling he knew about wat i said to him, he did offer a dimsum lunch but due to the time i declined his offer. There is also mega construction going on the road there making it difficult to reach hotel by car.
Dear Wei Jun, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Wei Jun, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice furnishing, welcoming bedroom
The bathtub looks run down and badly maintained
Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewRoom was spacious , clean , view was awesome , food was good ( our son loves the omelette and fries there).
Dear Ghulam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Ghulam, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve a… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewNear to my venue
Its a bit old hotel
Dear Esther gayatri, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager
Dear Esther gayatri, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will… Show more