Standard Rooms a bit worn but clean . Pool could do with a bit of tlc in certain areas .

The staff were friendly and very helpful . The pool area was generally a lovely haven I felt very comfortable there . Good room service and a nice lounge to relax in . Great breakfast . I would stay there again . The superior rooms were very nice indeed .

Stayed in September 2025

Bathroom a little tired.

Superb staff. Very friendly, professional and helpful.

Stayed in August 2025

Everything was good considering the price. I intentionally chose a smoking floor, but the smell was a bit too strong. If it’s not necessary, I’d recommend choosing a non-smoking floor for a more comfortable stay

Stayed in August 2025

The pool was dated and too shallow.

Location, breakfast and comfortable beds.

Stayed in July 2025

I drove 8 hours and planned just to eat at the hotel food was terrible it was cold and looked like it was ordered outside. It also took over 1 hour. The party consist of 5 adults and 2 kids. Plus it was also at the premium price of a 4 star hotel, even to Europe standards high on price, i went to Burger King after that with part of the family because we were hungry. I complained about this to hotels manager the next day, he did promise to get to the bottom of it what happened but his reaction he did not seem suprised and have the feeling he knew about wat i said to him, he did offer a dimsum lunch but due to the time i declined his offer. There is also mega construction going on the road there making it difficult to reach hotel by car.

Good room good hotel as rated for 4 stars

Stayed in July 2025

Room was spacious , clean , view was awesome , food was good ( our son loves the omelette and fries there).

Stayed in July 2025

Its a bit old hotel

Near to my venue

Stayed in June 2025

front staff Mr Alfi was so helpful and courteous

Stayed in June 2025

Needs a bit of an update

Good value for what you get

Stayed in June 2025

I liked the relaxed ambiance & the staff were very friendly & helpful. I would like to hugely thank Hafist in particular for his absolutely above & beyond efforts in helping me with my travel arrangements to Yogyakarta! He spent time helping me to book my ticket as well as giving me a personalized travel itinerary to consider while I’m there. He is a true asset to Mercure Jakarta Kota!

Stayed in May 2025

Not a problem but location is okay if you take taxis. Jakarta is quite a hectic city to walk.

very friendly and helpful staff. room very comfortable and good value for the price. luggage helpfully held for us after check out.

Stayed in May 2025

it's a very busy area since it's in a central location, no many good restaurants walking distance. If you like to experience the true Jakarta intensity with traffic, smells, business that's perfect for you.

overall hotel was good, staff very friendly, they offer water filters for free in the corridor where you can fill your water bottled which is great to reduce plastic water bottles. It's a convenient location for the ones who wants to stay close to historic center.

Stayed in May 2025

The bath could be resurfaced. And shower needs adjusting

Very beautiful.

Stayed in March 2025

The room had carpet stains and the furniture was chipped. Also, the mirror had specs of paint on it. The rooms are clean and the bed sheets are changed every day but the rooms have just become a bit worn over time and need revamped. The laundry, restaurant and room service are very expensive for what they are and offset the cheap rooms. The hotel is in a good location but it's also basically beside a giant rusted shack (check on maps) but the hotel can't do anything about that - that's just Jakarta for you. The mini fridge in the rooms also aren't stocked. Overall you're gonna get what you pay for with this hotel and there is nothing wrong with that. If you want a cheap place to stay and a big clean room this is the place to go if you want to see north jakarta.

The hotel staff are friendly, there is a concierge service, they have room service, they have laundry, they have drinking water in the hall ways, there are 3 elevators in the lobby, there is also a bar and restaurant. The room is quite large and the price of the room is good for the location.

Stayed in February 2025

High pollution, prostitute area in the night

Breakfast was excellent

Stayed in January 2025

Location of the hotel not pedestrian friendly.

Staff hospitality

Stayed in December 2024

Location is depressive. Hotel not new, tired place

Clean room. Good stuff. Not bad pool and gym

Stayed in December 2024

Hotel needs to be renovated

Nice Stuff and location

Stayed in October 2024

Slow to give me an iron

Staff friendly

Stayed in December 2024

Hotel is getting dated.

Breakfast and comfort room

Stayed in December 2024

The facilities and staff

Stayed in October 2024

Internet was terrible

Staff and cleanliness

Stayed in October 2024

The toilet & baths were below par. Some parts mouldy, worn, no hand towels, no face soap.

Check in out was smooth. Breakfast buffet spread is good. Bed mattress, sheets, and pillows were comfy.

Stayed in September 2024

Room was not very clean and wasn't cleaned very well. Some room maintenance issues.

Large room.

Stayed in August 2024