Reviews of Mercure Madiun 4 stars
Jl H Agus Salim No 50 Madiun, 63129 Madiun, Indonesia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent. Rooms were very comfortable and excellent WIFI. Staff was very polite and helpful.
Amenities were not enough. Shaving Kit must be added in amenities.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation, clean, facilities
The bathroom.. There was water left on the bathroom floor that had pooled or hadn't drained completely.
Dear Bernarita, Thank you for your feedback and for giving us a score of 80. We’re glad you chose to stay with us, and we sincerely apologize for the inconvenience caused by the water issue in the bathroom. Your comment has been shared with our housekeeping and engineering teams to ensure proper follow-up and improvement. We truly appreciate your input as it helps us enhance our facilities and services. We hope to welcome you back for a more comfortable stay at Mercure Madiun. Sincerely, Mohd. Rifqi Front Office Manager Mercure Madiun
Dear Bernarita, Thank you for your feedback and for giving us a score of 80. We’re glad you chose to stay with us, and we sincerely apologize for the inconvenience caused by the water issue in the bathroom. Your comment has been shared wit… Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThe room was cleaned and tidy. Food was okay. Staffs were friendly and the location was excellent.
No rooftop bar/entertainment yet because it’s brand new hotel. The sun is streaming straight into the dining area for breakfast.
Dear Yenny, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the cleanliness of the room, the friendliness of our staff, and our excellent location. Your appreciation means a lot to us as a newly opened hotel. We also truly value your input regarding the rooftop bar and the breakfast area. While some facilities are still in development, we’re working to enhance the overall guest experience—including improving dining comfort during sunny mornings. We look forward to welcoming you back to Mercure Madiun and hope to offer you an even more enjoyable stay next time. Warm regards, Mohd. Rifqi Front Office Manager Mercure Madiun
Dear Yenny, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the cleanliness of the room, the friendliness of our staff, and our excellent location. Your appreciation means a lot to us as a … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Dear Arndt Bullerdieck, We truly appreciate the kind rating you have shared towards us. Looking forward on welcoming you back to Mercure Madiun. Sincerely, Mohd. Rifqi Front Office Manager Mercure Madiun
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe hotel is quite new, just one month open when we stayed there. So everything still looks good, but with several minuses. Location is pretty center near alun-alun (city square), and local tourist attractions in Pahlawan street.
Breakfast are not good, although food are varied, but the quality is not on par with other Mercure hotel. The cakes, breads, and pastries section the biggest let down, to put it simple, if they made all of them in house, they need to replace their pastry chef. If they use 3rd party suppliers, they need to replace their suppliers. Also a surprised that they don’t have scale to borrow, except one in the security office, sometimes travelers need a scale to weight their luggage.
Dear Dhuhanawuri, Thank you for your feedback. We’re truly sorry to hear that the food did not meet your expectations. Please accept our sincere apologies for this experience. We take food quality very seriously and have addressed your concerns with our kitchen team to ensure this does not happen again. Your comments are invaluable in helping us improve, and we hope to have the opportunity to serve you better in the future. Sincerely, Mohd. Rifqi Front Office Manager Mercure Madiun
Dear Dhuhanawuri, Thank you for your feedback. We’re truly sorry to hear that the food did not meet your expectations. Please accept our sincere apologies for this experience. We take food quality very seriously and have addressed your con… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewPlease be kind and professional your staf
Dear Yuyun Yueniwati, Thank you for your feedback. We sincerely apologize if any of our staff came across as unkind or unprofessional. This is certainly not the standard we strive for. We are taking your comment seriously and will ensure it is addressed through further staff training. Your experience is important to us, and we appreciate you bringing this to our attention. Sincerely, Mohd. Rifqi Front Office Manager Mercure Madiun
Dear Yuyun Yueniwati, Thank you for your feedback. We sincerely apologize if any of our staff came across as unkind or unprofessional. This is certainly not the standard we strive for. We are taking your comment seriously and will ensure i… Show more