Reviews of Masaya Retreat Lombok 4 stars

You can rent scooters directly at the accommodation at a very good price which was very convenient for us as we wanted to explore Kuta. The staff was very friendly and helpful! Also, the pool was nice and clean :)

The property is located about 6 min from Kuta centre by scooter but at night the road to the property which is an unsealed alley is barely lit so it's a little creepy when you come home late. Also, our room was a little noisy because there is no bathroom window (just an open hole in the wall) and a construction site right behind the bathroom. A mosquito net would be great for the bathroom!

The bed was comfortable and there was a smart TV

Far from the center, no breakfast option and too expensive for what you get.

The area where the hotel is located, the attentive staff, and the beautiful rooms and overall space really stood out. It's very cozy and clean, and even though it's in the center of Kuta, you still get a sense of privacy and calm. They also arranged our bike rental, which was very convenient and inspiring of confidence. We loved this place so much

The only thing we felt could be improved was the lack of gel or shampoo in the shower

The staff is friendly and willing to help at any time Each guest gets a small apartment, so the room is separated from the living space There is a relaxing vibe

The swimming pool is rather a large bathtub, contrary to what the pictures suggest. The temperature in the shower fluctuated between cold and hot (not possible to find a nice middle ground) Some of the materials used in the room could be of higher quality for a 4 star hotel. The road to the hotel is bumpy and paved with sharp stones (be prepared)

Place has amazing reviews so was expecting a nice relaxing stay but got the opposite, nothing but issues from the first day. The shower scalded my girlfriend with dangerously hot water, it would go hot and cold on its own without touching the handle. The following day I got an electric shock off the shower handle that nearly killed me, when the staff were informed about the problems they were actually annoyed and had an attitude about it which was absolutely insane. The cleaners soaked one of our backpacks and everything in it when mopping the floor, there was a puddle of water under our bags. They never offered me to switch rooms, no refund, nothing.

Honestly? Everything.

The property was great, it is a bit far from where all the restaurants are but if you rent a motorbike it’s 5 minutes away. The bathroom is great compared to all the places I have been too and the swimming pool are gives it an amazing view. The personell where great and always trying to help us.

There could be more places to hang things and outside something to put the clothes and keep them dry, that is all and being picky but everything was great!

The staff are 10/10 so amazing! I needed a bike for a 5am surf and they organised one for me when I arrived late at night, even going so far as to pop out and fill it up. I was so impressed by the dedication to service and the friendly front desk team.

The staff was so very helpful. We haven‘t gotten our car rental on the first day so we asked the hotel staff to drop us off at a cafe in Koeta‘s central and they immediately helped and wouldn‘t take any payments. Any requests or questions were immediately taken into account and they were very attentive in general. The location‘s also pretty great and the promised pool view on the pictures here is just as beautiful in reality :)

Our room was never cleaned during our 2 nights stay nor were the towels changed.

Lovely little place, situated a couple minutes outside of Kuta. The staff is super friendly and enthusiastic and do everything to make your stay as pleasant as possible 🙏🏼

Nothing

Everything, super value for money!

Location but further away, but we had a scooter so no problem at all!

Very beautiful