Opiniones del Manuaba Inn 1 estrellas

Dear Ramon, Thank you for your review. On behalf of Manuaba Inn, we apologize for the inconvenience you experienced during your stay at our guest house. Please allow us to clarify the issues you raised. Firstly, as a small guest house, our staff is not on duty at all times. You mentioned arriving around 3-4 PM, and our staff approached you 15 minutes after your arrival not 1 hour like you mentioned. They also apologized for the initial delay. Secondly, as a small guest house and not a large hotel, and given that you only stayed for two nights, our cleaning policy is once every two days, which we typically implement for guests staying longer than two nights. If you required daily room service, this is a service usually expected at 4-star hotels or above and the price is above IDR 1,500,000/night, not typically at a small guest house with a price of IDR 550,000 per night for three people, including breakfast. Thirdly, we have checked the hot water in the shower, and it was functioning correctly. We have not received any complaints about the hot water from previous guests. Therefore, the comment in your review stating there was no hot water is inaccurate and misleading. Fourthly, as our guest house implements sustainability practices, we turn off unused electricity during daylight hours when there is sufficient natural light. You could clearly see your surroundings. Lights can be switched on using the wall switch when it becomes dark. We understand that you were dissatisfied with the service, which did not meet your expectations. As a guest house, we sincerely hope that you have not provided any misinformation that is untrue. Regards, Manuaba Inn

Dear Ramon, Thank you for your review. On behalf of Manuaba Inn, we apologize for the inconvenience you experienced during your stay at our guest house. Please allow us to clarify the issues you raised. Firstly, as a small guest house, ou… Mostrar más

Hola Emma, Gracias por tus comentarios. Te pedimos disculpas por tu experiencia negativa. Nos tomamos muy en serio todas las preocupaciones de los huéspedes y estamos comprometidos a mejorar la limpieza y la experiencia general de los huéspedes en nuestra propiedad. Entendemos tu frustración con las cucarachas, el ruido y el estado de la habitación. Estamos trabajando activamente para abordar estos problemas y hemos implementado medidas para mejorar el control de plagas y mejorar los protocolos de limpieza. También te hemos informado que si no estás conforme con la habitación cuando llegues y después de comprobarla, puedes cancelar enviando una solicitud de cancelación gratuita a booking.com y decir que todo está bien y continuar con tu reserva. Para tu información, después de 24 horas, la solicitud de cancelación gratuita ya no se puede aplicar porque se ha registrado en booking.com. También te pedimos disculpas por las molestias causadas por el ruido. Dado que has reservado la habitación en la parte delantera cerca de la puerta, hay una construcción en marcha en el callejón que está bastante lejos de la casa de huéspedes y está fuera de nuestro control. Con respecto a tu solicitud de reembolso, entendemos tu decepción. Sin embargo, según nuestra política de cancelación, normalmente no se realizan reembolsos después de 24 horas, como hemos informado con antelación. La reserva ha sido registrada por booking.com y no pudimos hacer nada con la reserva en curso. Atentamente, Manuaba Inn. Hi Emma, Thank you for your feedback. We apologize for your negative experience. We take all guest concerns seriously and are committed to improving cleanliness and the overall guest experience at our property. We understand your frustration with the cockroaches, noise, and room condition. We are actively working to address these issues and have implemented measures to improve pest control and enhance cleaning protocols. We have also informed you that if you are not happy with the room when you arrive and after checking it, you can cancel by sending a free cancellation request to booking.com and you saying everything is fine and continue with your reservation. For your information, after 24 hours, the free cancellation request cannot longer be applied because it has been recorded on booking.com. We also apologize for the inconvenience caused by the noise. Since you have booked the room at the front near the gate, there is construction going on in the alley which is quite far from the guesthouse and is out of our control. Regarding your refund request, we understand your disappointment. However, as per our cancellation policy, refunds are not normally given after 24 hours, as we have informed you in advance. The reservation has been recorded by booking.com and we could not do anything with the ongoing reservation. Best regards, Manuaba Inn

Hola Emma, Gracias por tus comentarios. Te pedimos disculpas por tu experiencia negativa. Nos tomamos muy en serio todas las preocupaciones de los huéspedes y estamos comprometidos a mejorar la limpieza y la experiencia general de los hué… Mostrar más