Reviews of Manhattan Hotel Jakarta 5 stars

Dear Mr. Shrikant, Warmest greetings from Manhattan Hotel Jakarta. Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to know that you appreciated the breakfast variety and found good value in our services, location, and overall comfort. We also take note of your comment regarding cleanliness, and please rest assured that we will relay this to the relevant department for further improvement. Your feedback is valuable in helping us enhance the guest experience. We hope to have the opportunity to welcome you back in the future with an even more satisfying stay. Sincerely, Ag. Agung Pramudito General Manager

Dear Mr. Shrikant, Warmest greetings from Manhattan Hotel Jakarta. Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to know that you appreciated the breakfast variety and found good val… Show more

Dear Mr./Ms. Kirti, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to share your recent experience with us. While we are pleased to hear that you found satisfaction in several aspects of your stay, we are deeply concerned to learn about your disappointment regarding the service attitude at our restaurant. Please accept our sincere apologies for the negative impression you received, particularly in relation to our restaurant management. This is certainly not the level of hospitality we strive to provide. We take such feedback very seriously and will be conducting an internal review to ensure appropriate follow-up and improvement in our service approach. We are grateful for your honesty, and we truly value your feedback as it helps us grow and do better. Should you give us another opportunity in the future, we will do our utmost to ensure your next experience is truly reflective of the warm, respectful service we are known for. Sincerely, Ag. Agung Pramudito General Manager

Dear Mr./Ms. Kirti, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to share your recent experience with us. While we are pleased to hear that you found satisfaction in several aspects of your stay, we ar… Show more

Dear Mr. Hafizul, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for staying at Manhattan Hotel Jakarta and for sharing your experience with us. We are pleased to know that you appreciated our convenient location, with easy access to nearby stores and malls. However, we sincerely apologize for the delay in fulfilling your request for a shaver. This is certainly not the level of responsiveness we strive to uphold, and your feedback has been shared with our team to ensure better efficiency in the future. We truly value your input, as it helps us improve our service quality. We hope to have the opportunity to welcome you back and deliver a much smoother and more satisfying experience on your next visit. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Hafizul, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for staying at Manhattan Hotel Jakarta and for sharing your experience with us. We are pleased to know that you appreciated our convenient location, with easy … Show more

Dear Mr. Daisuke, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your wonderful experience with us. We are delighted to hear that our reception team was able to accommodate your request even during a late-night check-in. Ensuring our guests’ comfort at all times is a priority for us, and we are pleased that we could assist you smoothly. Your kind words about our staff’s friendliness and warm smiles mean a lot to us. We take great pride in providing genuine hospitality, and it is truly rewarding to know that our efforts made your stay enjoyable. We look forward to welcoming you back in the near future. Should you need any assistance for your next visit, please do not hesitate to reach out to us. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Daisuke, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your wonderful experience with us. We are delighted to hear that our reception team was able to accommodate your request even during a late-night ch… Show more

Dear Mr/Ms. Shankara, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback with us. We truly appreciate your kind words about our staff, and we are pleased to hear that their service left a positive impression on you. However, we sincerely regret the inconvenience caused by the airport pick-up arrangement. We understand how important a smooth arrival experience is for our guests. Please allow us to investigate this matter further to ensure that any discrepancies between our hotel and third-party booking platforms are addressed promptly. Should you require transportation arrangements for your future stays, we would be more than happy to assist you directly to avoid any miscommunication. Please do not hesitate to reach out to us before your next visit. We hope to have the opportunity to welcome you again and provide you with an even better experience. Sincerely Ag. Agung Pramudito General Manager

Dear Mr/Ms. Shankara, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback with us. We truly appreciate your kind words about our staff, and we are pleased to hear that their service left a positive im… Show more

Dear Mr. Nepal Eco Adventure, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for choosing Manhattan Hotel Jakarta for your recent stay and for taking the time to share your thoughtful feedback. We are truly delighted to learn that you and your family had a pleasant experience with us. Your kind words regarding our spacious family room with its thoughtful layout, as well as our convenient and strategic location, are deeply appreciated. It is always our goal to provide a comfortable and seamless stay for our guests, and knowing that we met your expectations fills us with pride. We also greatly value your constructive feedback regarding areas for improvement. We understand that effective communication is key to delivering exceptional service, and we are continuously investing in staff training, including enhancing their proficiency in English. This will ensure smoother and more efficient interactions with our guests. Additionally, we appreciate your suggestion to expand the variety of Western breakfast options. Your feedback has been shared with our culinary team, who are committed to continuously refining and diversifying our menu offerings to cater to the tastes and preferences of our valued guests. Once again, thank you for recommending Manhattan Hotel Jakarta to fellow travelers. Your endorsement means the world to us. We hope to have the privilege of welcoming you and your family back soon for another memorable stay. Should there be anything we can do to make your next visit even more special, please do not hesitate to let us know. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Nepal Eco Adventure, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for choosing Manhattan Hotel Jakarta for your recent stay and for taking the time to share your thoughtful feedback. We are truly delighted to learn… Show more

Dear Mr/Ms. Suguna, Warmest Greetings from Manhattan Hotel Jakarta. We deeply regret that your recent stay with us fell short of expectations. Guest satisfaction is our top priority, and your comments highlight areas where we need to improve. We are sorry for the inconvenience caused by the delayed check-in and the unavailability of your preferred room type. Additionally, we are reviewing the rotation of our breakfast menu to provide more variety for guests staying multiple nights. While we’re glad to hear that you enjoyed the massage package, we are sorry the location and accessibility did not meet your needs, and we will work with our team to ensure more consistent service and friendliness from all staff members. Your feedback is invaluable in helping us improve. We hope you might consider giving us another chance in the future. Sincerely Ag, Agung Pramudito General Manager

Dear Mr/Ms. Suguna, Warmest Greetings from Manhattan Hotel Jakarta. We deeply regret that your recent stay with us fell short of expectations. Guest satisfaction is our top priority, and your comments highlight areas where we need to… Show more

Dear Mr. Salleh, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the variety and quality of the menus at our hotel café. We also appreciate your comments regarding the furniture and beds. We are committed to maintaining and improving the quality of our accommodations, and your feedback will be considered as part of our ongoing efforts to enhance the guest experience. We look forward to welcoming you back and providing an even better stay next time! Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Salleh, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the variety and quality of the menus at our hotel café. We also appreciate your comments reg… Show more

Dear Mr. Brendan Lahey, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your feedback. We’re glad to hear you appreciated the hotel’s convenient location and enjoyed the breakfast. However, we sincerely apologize for the inconvenience caused by the smoking issue and the discomfort you experienced with the bed. Your concerns have been noted, and we will address them with our team to ensure corrective action is taken, especially regarding our non-smoking policy enforcement and room comfort. We hope to provide a much-improved experience during your next stay and thank you for your understanding. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Brendan Lahey, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your feedback. We’re glad to hear you appreciated the hotel’s convenient location and enjoyed the breakfast. However, we sincerely apologize for the i… Show more

Dear Mr. Nazli, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback with us! We’re pleased to know that you enjoyed the convenience of our location, with easy access to shopping malls and dining options. We understand that Jakarta’s traffic can be challenging sometimes, and we hope the nearby amenities make your stay more comfortable. We look forward to welcoming you back to Manhattan Hotel Jakarta for another enjoyable visit. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Nazli, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback with us! We’re pleased to know that you enjoyed the convenience of our location, with easy access to shopping malls and dining options. … Show more

Dear Heather Jayne, Warm greetings from Manhattan Hotel Jakarta Thank you for taking the time to provide detailed feedback. We are very happy to hear that you found our hotel beautiful and our staff friendly. We also appreciate your compliments about the comfort of the bed and the size of the room. However, we apologize for any problems you experienced during your stay, including the toilet not working properly and the communication difficulties you encountered. We will review this issue with our team to ensure that a fix is ​​made. We also apologize that you got a smoking room even though you didn't book it. We strive to provide an experience that meets our guests' expectations, and we greatly appreciate your input in this regard. We are very sorry to hear that your experience with the food at the restaurant did not meet the standards we expected. We will immediately review the quality and serving times of the food to ensure that this does not happen again. Thank you for sharing your experience. Your feedback means a lot to us, and we hope to provide a better experience on your next visit. Regards, Ag. Agung Pramudito General Manager

Dear Heather Jayne, Warm greetings from Manhattan Hotel Jakarta Thank you for taking the time to provide detailed feedback. We are very happy to hear that you found our hotel beautiful and our staff friendly. We also appreciate your com… Show more