Close to the city centre Very good breakfast 🥰😍 Staff very friendly kindly 😃

Stayed in August 2025

Its make us to come again.

Great ambience and hospitality, reflecting Indonesia magnificent culture. Wish to extend out utmost gratitude ro Ms Grace and Ms Intan at level 21 and even the cleaner ikmal..you are the people make everything smooth sailing, instill and pervading relax environment to us..my wife n boys love the stay..definitely will visit again.

Stayed in September 2025

Picture of pool in Google is a scam. Pictures look bigggg. But in real life is so small.

Everything! Normal room are like suite! Love the staffffff. Never encountered super friendly staff in a hotel!

Stayed in August 2025

Amazing hotel with excellent amenities

Stayed in August 2025

Slow process of check in

The service

Stayed in June 2025

The room is comfortable and big The location is excellent Near everything

Stayed in August 2025

Cons: - Slightly faded interiors and the styling etc is a little dated. - The floors in both my room and the corridor were bumpy, felt like there were lumps underneath the carpet, making the floor uneven. - The above are slightly pedantic I know, but you do pay top dollar to stay here - £140 / $190 a night - this is a very expensive hotel by Indonesian standards, so you do expect borderline perfection.

Pros: + The room is big, and has all the facilities you could ever want. Bed is very comfortable, and massive. The view is also great. + Service is generally excellent. Shout out to Milkha in the French restaurant, she is very charming. + Food, including the breakfast is very good.

Stayed in August 2025

Of course the location is noisy because if the traffic. New windows could help. The sofa bed was very old and hard.

Very good Location. Outstanding Service.

Stayed in August 2025

Breakfast and staff

Stayed in August 2025

Big Thank you for all the MO Jakarta, you guys make our stay so memorable, Ilma, Ryan from Housekeeping and Fo Team

Stayed in August 2025

Small swimming pool

Location

Stayed in August 2025

It was perfect!

The hospitality at this hotel is the best I have experienced in the world, from the doorman to the concierge to the front desk, to the room service attendants, to the cleaners and even any staff around, they were sharp and polite and I have never seen anything more complete! The rooms and everything else were great and the location is fantastic!

Stayed in August 2025

Nothing. Its just amazing. Loved every minute.

Everything. Just amazing. The staff the hotel amazing view.

Stayed in August 2025

The only downside was during checkout when they asked me to pay for breakfast which we did not consume and wanted to charge my cc for it. That upset me quite a bit but after much arguing, they apologised and released my preauth.

We had a great stay recently at MO! They did a fantastic surprise for my husband and son by decorating the room and we were also escorted to the room upon arrival. Tami & Sheryl did an awesome job together with Hskp team Reza. The room size was really spacious overlooking the city and very clean. My son enjoys the bathtub the most. It’s near GI and Plaza Indonesia which is walkable and you don’t have to get stuck in traffic to reach there. The hskp team was very detailed during our stay and gave us a surprise daily like bedroom slippers for my son, extra water bottles, cable strap. Kudos to the Danv & Reza!

Stayed in August 2025

That I didn’t leave it enough to see more of Jakarta, the hotel was that nice.

Everything about this hotel is excellent - the central location near the main sights and big malls, the Monuments view, the spotless and modern rooms, the facilities ( the gym and pool are well maintained ) and the exceptional food. What really makes the place stand out is the staff. From security, reception to housekeeping everyone makes sure that you are welcomed and treated well. I stayed in a Club room, with access to the Club lounge and would highly recommend it. The views, the afternoon tea, evening cocktails and food was superb. A special mention to the staff there ( Grace, Salvina, Intan, Jennie, VJ, Callista, Nauli and Karen ) who were so hospitable and warm. I had a few extra requests that they went out of their way to meet and were simply wonderful.

Stayed in August 2025

N/A

The staff is incredible and the area also

Stayed in August 2025

Nothing

Outstanding experience from start to finish. The service at the Mandarin is truly top class.

Stayed in August 2025

NA

Food was ok. Nothing short of expectations.

Stayed in August 2025

Nothing.

The room was a dream to be in. The size to fit a small family! Well located near big malls nearby. The breakfast was complete with all you would want.

Stayed in August 2025

None

Everything

Stayed in August 2025

The stains around the sink make it look dirty.

The bed and pillows were incredibly soft—I had a great night’s sleep. Breakfast offered a wide variety of options.

Stayed in July 2025

Isolation of the room. We were in 19th floor and I was still able to hear some noises of cars and motorcycle after midnight. But it’s common in this vibrant location.

Great location. Very close to major attractions. Clean hotel. Very nice breakfast fast. The chefs are around all the time and can make anything you need even if not included in the buffet. Excellent definition of hospitality experience. Highly recommended.

Stayed in August 2025

NA

In a word: exceptional. Every little detail made us feel so well looked after: from the in-room check-in on arrival, to the sweet greeting (we were celebrating an occasion), and a call to ask if we needed more water or fresh towels. The hotel itself is the kind of place that made us not want to leave. Huge room, comfy beds, amazing breakfast buffet with great local options, and incredibly hospitable staff. When we eventually did head out, we had fantastic restaurants and bars, and multiple shopping options just a short drive away. All in all, a very memorable stay, and we'd happily choose Mandarin Oriental again.

Stayed in July 2025

breakfast was exceptional. location was also perfect - just cross the road to Grand Indonesia, walking distance to Thamrin City. Being central, we also had the opportunity to join the Sunday's car free day which was just by the roadside. Our turndown service was also excellent. We receive daily notes from housekeeping Ilma, with surprises such as bunny on the bed. Transportation and restaurant reservations was also easy via concierge, especially if you don't speak the local language.. Overall, very satisfied with our stay.

Stayed in July 2025