Reviews of Mandapa, a Ritz-Carlton Reserve 5 stars
Jalan Kedewatan, Banjar Kedewatan, 80571 Ubud, Indonesia
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Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything
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Dear Fahad, Thank you for your 10-star review and taking the time to share your feedback. We hope to welcome you again soon. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything
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Dear Fahad, Thank you so much for your amazing review and perfect score. We're absolutely thrilled to hear that you had such a great stay with us. We hope to welcome you back again soon for another relaxing stay. Warm regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Fahad, Thank you so much for your amazing review and perfect score. We're absolutely thrilled to hear that you had such a great stay with us. We hope to welcome you back again soon for another relaxing stay. Warm regards, Desy … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe Mandapa Reserve is a unique wonderful place!
The level of training of the staff people should be improved.
Dear Rodolfo, Thank you so much for your kind words! We're delighted to hear that you found Mandapa, a Ritz-Carlton Reserve to be a unique and wonderful place. It truly means a lot to us. Our team is passionate about creating unforgettable experiences, and knowing that you enjoyed your time with us is the greatest reward. We hope to have the pleasure of welcoming you back again soon. Warmest regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Rodolfo, Thank you so much for your kind words! We're delighted to hear that you found Mandapa, a Ritz-Carlton Reserve to be a unique and wonderful place. It truly means a lot to us. Our team is passionate about creating unforget… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWe loved the serenity of the place, so well laid out and easy to access all the major facilities by foot or even buggy.
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Dear Guest, Thank you for your lovely review! We're so happy to hear that you enjoyed the serenity of our resort and found the layout convenient and accessible. Creating a peaceful and seamless experience for our guests is something we truly care about, so your kind words mean a lot. It was a pleasure having you with us, and we hope to welcome you back again for another relaxing stay. Warm regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Guest, Thank you for your lovely review! We're so happy to hear that you enjoyed the serenity of our resort and found the layout convenient and accessible. Creating a peaceful and seamless experience for our guests is something we… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewAbsolutely stunning property
Dear malcolm, Thank you for your kind words. We’re honored to hear that you found Mandapa to be an absolutely stunning property. Nestled in the heart of Ubud’s natural beauty, we strive to offer a truly special and serene escape for each of our guests. We hope to welcome you back soon for another memorable stay. Warm regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear malcolm, Thank you for your kind words. We’re honored to hear that you found Mandapa to be an absolutely stunning property. Nestled in the heart of Ubud’s natural beauty, we strive to offer a truly special and serene escape for each … Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewLoved the ambience , the people. Staff were extremely helpful and d always ready to serve. The food was to die for. Even the most simple dishes were served in the most elegant way. Highly recommend the place. Very courteous spa and recreational staff. Excellent services.
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Dear Sanjiv, Thank you sincerely for your heartwarming review and for sharing such wonderful feedback about your experience at Mandapa. We’re truly delighted to know that you loved the ambiance and felt so warmly welcomed by our Ladies and Gentlemen. It brings us great joy to hear that the service, culinary experience, and attention to detail—from the elegance of our dishes to the care provided by our spa and recreational teams—left such a lasting impression. Your kind recommendation means a lot to us. We hope to have the pleasure of welcoming you back to our sanctuary in Ubud for another unforgettable stay. Warmest regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Sanjiv, Thank you sincerely for your heartwarming review and for sharing such wonderful feedback about your experience at Mandapa. We’re truly delighted to know that you loved the ambiance and felt so warmly welcomed by our Ladies an… Show more
Reviewed: 8 April 2025 · Stayed in February 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewSet up
Our oil room was extremely dark
Dear DAVID, Thank you for sharing your feedback with us. While we’re pleased you chose to experience Mandapa, a Ritz-Carlton Reserve, we regret to hear that the lighting in your room did not meet your expectations. Your comfort is very important to us, and we truly appreciate you bringing this to our attention. We will certainly review this with our team to ensure a more balanced ambiance in the future. We hope to have the opportunity to welcome you back and provide a flawless experience next time. Warm regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear DAVID, Thank you for sharing your feedback with us. While we’re pleased you chose to experience Mandapa, a Ritz-Carlton Reserve, we regret to hear that the lighting in your room did not meet your expectations. Your comfort is very im… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewAmazing luxury hotel,lovely rooms,very kind and helpful hotel staff,amazing breakfast,very green area like heaven…Customer representative Dewa from the hotel was very helpful during our stay.
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Dear Sule, Thank you so much for your wonderful review and for choosing to stay with us at Mandapa, a Ritz-Carlton Reserve. We’re delighted to hear that you enjoyed the serene natural surroundings, luxurious rooms, and our signature breakfast experience. It’s especially heartening to know that our Ladies and Gentlemen, particularly Dewa, made your stay even more memorable with their warmth and attentive service. Your kind words will be shared with him and the entire team. We look forward to welcoming you back to our little slice of heaven in Ubud. Warmest regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Sule, Thank you so much for your wonderful review and for choosing to stay with us at Mandapa, a Ritz-Carlton Reserve. We’re delighted to hear that you enjoyed the serene natural surroundings, luxurious rooms, and our signature break… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewThis hotel is outstandingly good. Everything is so well maintained and clean and everywhere you go it smells nice. The hotel is basically in the middle of the jungle, it needs a lot of work to control the plants, insects and humidity. They manage it so well that you have the authentic atmosphere of the balinese jungle while at the same time being in the cleanest luxury environment. Also they go a lot into detail with everything, like remembering at the breakfast that you took Manggis fruits the day before from the buffet. Those fruits are a bit of work to open, so in the next morning they remember and put already peeled Manggis fruits on the table without asking. And you don't find anything off the shelf there. The products they use in food and other things are mostly local. Even the ceramics they use as tableware or the soap and other cosmetic products in the room are artisan made by balinese handcraft businesses, customized for Mandapa. Also the Spa is outstanding or the activities they offer - we stayed for 3 nights and never left the hotel area, because there is s much to explore and enjoy inside. What was also nice, was that our assistant was available all the time via Whatsapp. Our assistant Tapsir did a really great job and was very professional!
Dear Johannes, Thank you so much for your kind and detailed review. We're absolutely delighted to hear that you had such a wonderful experience during your stay at Mandapa. We truly appreciate your compliments on the cleanliness and the way we've managed to create an authentic Balinese jungle atmosphere while maintaining a luxury environment. It’s wonderful to know that our attention to detail, such as remembering your preference for the Manggis fruits, made a positive impact on your stay. We are proud to support local artisans, and it’s fantastic that you noticed the effort we put into using locally crafted products throughout the property, from the tableware to the personal care items. We are also thrilled that you were able to enjoy the spa and activities without leaving the hotel. It's our goal to create a space where our guests can fully unwind and enjoy the natural beauty of the area while indulging in the best of luxury service. Thank you for recognizing Tapsir’s professionalism. We’ll be sure to pass along your kind words to him—he’ll be so pleased to know that he contributed to your memorable experience. We truly hope to welcome you back to Mandapa in the future, and we can’t wait to provide you with another unforgettable stay. Warm regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Johannes, Thank you so much for your kind and detailed review. We're absolutely delighted to hear that you had such a wonderful experience during your stay at Mandapa. We truly appreciate your compliments on the cleanliness and th… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReal luxury experience, exceptional service, sometimes you have the feeling they read your wishes from your mind, special thanks to Marka, who took care of us and organized everything we needed, ricefield on the property and river flowing through, feels like heaven on earth.
Dear Peter, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a truly luxurious stay with us at Mandapa, a Ritz-Carlton Reserve. It’s wonderful to know that our team, especially Marka, made your stay so memorable and that the beauty of the rice fields and flowing river added to the serene atmosphere. We pride ourselves on providing personalized service, and we are delighted that you felt truly cared for during your visit. We look forward to welcoming you back to our little slice of heaven on earth in the future. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Peter, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a truly luxurious stay with us at Mandapa, a Ritz-Carlton Reserve. It’s wonderful to know that our tea… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewDear Jiang, Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to Ubud. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Jiang, Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to Ubud. Best regards, Desy Setiawati Hotel Manager Mandapa, … Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewBeautiful property. Lots of activities for all ages. The staff were absolutely amazing!
Dear Vidhya, On behalf of the entire hotel team, I want to thank you for sharing about experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Vidhya, On behalf of the entire hotel team, I want to thank you for sharing about experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Once again, I appreciat… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewService and response was lovely 24/7 thank to all team 🙏🙏
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Dear Comertoglu, Thank you for taking the time to let us know about your experience while staying with us. We hope to welcome you again soon. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Reviewed: 6 September 2024 · Stayed in August 2024
Verified reviewDear AlAmoudi, Thank you for your 10-star review and taking the time to share your feedback. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear AlAmoudi, Thank you for your 10-star review and taking the time to share your feedback. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz… Show more
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in August 2024
Verified reviewTop place to say in Ubud.
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Dear Ilya, Thank you for your 10-score review and taking the time to share your feedback. We hope to welcome you again soon. Regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewI can say everything but the service is over the TOP
The Pool in the Villa has no Temperature control
Dear Tariq, Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear Tariq, Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue … Show more
Reviewed: 25 June 2024 · Stayed in June 2024
Verified reviewThe check in process is within the villa, the stuff goes above and beyond to make guests happy, the breakfast was exceptional, a true 5 star hotel, every penny paid was way worth it, dreaming about going back in the near future, the room is spotless, the service was amazing, the room views amazing, the spa was so nice, the location of the hotel is literally so perfect, can’t find words to describe how amazing our stay was within the resort, everything was planned out perfectly, including tours, airport drop off/pick up, dinner reservations, making exceptions because of children traveling with us, thank you mandapa for the best memories
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Dear mary, On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Your feedback has been shared with our Ladies and Gentlemen as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best regards, Desy Setiawati Hotel Manager Mandapa, a Ritz-Carlton Reserve
Dear mary, On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Your feedback has been sh… Show more
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewOne of the best hotels I’ve ever stayed at in my life, the service is incredible, the rooms are spacious and cleaned multiple times during the day. the hotel has a lot of activities. they also provided us with a complimentary photoshoot for our honeymoon. In short, words can’t describe how much Mandapa made our honeymoon memorable
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Dear Mr and Mrs, On behalf of the entire hotel team, I want to thank you for sharing about your honeymoon experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Your feedback has been shared to our Ladies and Gentlemen as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best regards, Reka Yanti Resort Manager Mandapa, a Ritz-Carlton Reserve
Dear Mr and Mrs, On behalf of the entire hotel team, I want to thank you for sharing about your honeymoon experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! You… Show more
Reviewed: 18 April 2024 · Stayed in April 2024
Verified reviewGreat staff, Great location, great view a must again stay for us..
buggy transfer can be tiring.
Dear denyzfb, On behalf of all Mandapa, a Ritz-Carlton Reserve Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to share about your experience while staying with us. We really appreciated the feedback you have provided and I have shared it with the team for further measurement of improvement. Thank you once again and we look forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve in the very near future. Regards, Reka Yanti Resort Manager Mandapa, a Ritz-Carlton Reserve
Dear denyzfb, On behalf of all Mandapa, a Ritz-Carlton Reserve Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to share about your experience while staying with us. We really appreciated the fee… Show more