9.1

Opiniones del Hotel Majapahit Surabaya MGallery 5 estrellas

Jalan Tunjungan No.65, Genteng, 60275 Surabaya, Indonesia

  • Carlos

    Escrito en 16 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Hemos tenido una estancia increíble en este hotel. Realizamos la reserva a última hora, debido a la cancelación de uno de nuestros vuelos, y finalmente decidimos quedarnos 3 noches, extendiendo nuestra estancia. Al haber habitaciones superiores disponibles, nos ofrecieron un upgrade gratuito. Se trata de un hotel histórico, con mucho encanto y elegancia, bien ubicado y con unos servicios increíbles (buen restaurante, piscina, zonas comunes...). Destaco además la excelencia y amabilidad por parte de todo el staff del hotel. Muy recomendable.

    El spa, creo que debería mejorar. Los tratamientos son mucho más caros que en otros centros, siendo claramente inferiores y poniendo poco cuidado en el detalle, la ceremonia y la tranquilidad.

    Respuesta del alojamiento:

    Dear Carlos, Thank you so much for your truly wonderful review, We're absolutely thrilled to hear that your unexpected last-minute reservation turned into an incredible three-night stay with us. It was our pleasure to offer you a complimentary upgrade to a superior room, we're happy we could accommodate you so comfortably. We're delighted you appreciated the historic charm and elegance of our hotel, our convenient location, and the incredible services we offer, from our restaurant and pool to our common areas, Your special mention of the excellence and friendliness of our entire staff truly means a lot to us. We strive to provide exceptional service, and it's rewarding to know we succeeded. We agree, our hotel is highly recommended! We also genuinely appreciate your constructive feedback regarding the spa. We are sorry to hear that your experience there did not meet your expectations in terms of value, quality, and attention to detail. Please know that we take all guest comments seriously, and your insights are invaluable as we continuously work to enhance all aspects of our services. We'll certainly be reviewing our spa offerings and pricing to ensure they align with the high standards we aim to uphold throughout the hotel. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another incredible stay – and perhaps an even more relaxing spa experience – in the near future! Warm regards, Kahar Salamun General Manager.

    Dear Carlos, Thank you so much for your truly wonderful review, We're absolutely thrilled to hear that your unexpected last-minute reservation turned into an incredible three-night stay with us. It was our pleasure to offer you a compl… Mostrar más

    Hotel Majapahit Surabaya MGallery
    18 de julio de 2025
  • Comercial

    Escrito en 27 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    Fantastic!!

    Respuesta del alojamiento:

    Dear Comercial, We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

    Dear Comercial, We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will se… Mostrar más

    Hotel Majapahit Surabaya MGallery
    4 de marzo de 2025
  • Alvaro

    Escrito en 15 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    El hotel está ubicado en un edificio con mucha historia, y han logrado mantener el espiritu inicial a la vez que cuentan con todas las comodidades de un hotel moderno. Los trabajadores del hotel son muy amables y están totalmente dispuestos a ayudar.

    Respuesta del alojamiento:

    Dear Alvaro, On behalf of The Hotel Majapahit Surabaya, I would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very best regards, Kahar Salamun, General Manager.

    Dear Alvaro, On behalf of The Hotel Majapahit Surabaya, I would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cult… Mostrar más

    Hotel Majapahit Surabaya MGallery
    20 de septiembre de 2024
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  • Silvia

    Escrito en 14 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    Es un sitio precioso, un Hotel histórico nos dieron una habitación con terraza La atención del personal es insuperable

    Lo único malo que tiene este espacio es que celebran bodas los fines de semana Aunque la verdad no son como las que celebran aquí, sino muchísimo más cortas y no molestan tanto

    Respuesta del alojamiento:

    Dear Silvia, first of all, I do apologize for replying in English, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Gilang, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

    Dear Silvia, first of all, I do apologize for replying in English, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya. It is always a pleasure to receive positive feedback. I will share your comments … Mostrar más

    Hotel Majapahit Surabaya MGallery
    24 de julio de 2024
  • Jose

    Escrito en 2 de julio de 2024 · Se alojó en junio de 2024

    Comentario auténtico
  • Josep

    Escrito en 25 de abril de 2024 · Se alojó en abril de 2024

    Comentario auténtico

    Hotel histórico con encanto que han respetado bastante con las sucesivas reformas. Muy recomendable. Aunque lejos del encanto y lujo que aún mantienen otros hoteles fundados por la familia Sarkies en el siglo XIX en Asia.

    84 € y no incluyen el desayuno. A pesar de ser un precio elevado para la media del país. Rodeado por todos lados de enormes rascacielos modernos y una calle con muchísimo trafico. Aunque dentro es un remanso de paz. La piscina solo tiene acceso a través del spa. No me pareció normal. Las habitaciones tienen ventanas al patio interior. Luz natural pero vistas cero.

    Respuesta del alojamiento:

    Dear Joseph, on behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback with my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. Very Best Regards, Kahar Salamun General Manager

    Dear Joseph, on behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabay… Mostrar más

    Hotel Majapahit Surabaya MGallery
    29 de abril de 2024
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  • Borja

    Escrito en 24 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico

    la ubicacion y la piscina

    un poco viejo y anticuado. el precio de la comida y servicios alli era mas caro de lo esperado

    Respuesta del alojamiento:

    Dear Borja, we are thank you to received your rating about your experience in our hotel. We hope to have the chance of welcoming you back soon. Best wishes from Surabaya, Kahar Salamun, General Manager.

    Hotel Majapahit Surabaya MGallery
    27 de septiembre de 2023
  • Alicia

    Escrito en 14 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico
  • Josep

    Escrito en 18 de agosto de 2023 · Se alojó en agosto de 2023

    Comentario auténtico

    Situado en el centro de la ciudad, en un recodo del río Mas. De estilo colonial, construído a principios del siglo XX, es un hotel que preserva su antiguo encanto, un amplio y luminoso hall Art Deco y sus largas galerías y jardines interiores. Habitaciones amplias y confortables. Disfrutamos del mejor desayuno en todo nuestro viaje. Dispone de un buen spa donde disfrutar de un buen masaje y una bonita piscina. Personal muy atento y amable. Muy recomendable alojarse aquí.

    Las habitaciones disponen de pocos enchufes.

    Respuesta del alojamiento:

    Dear Josep Antoni, first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. we understand your concern about power outlets, we provide multi plug for each room to accommodate guest needs and comfort. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time. With very kind regards, Kahar Salamun, General Manager

    Dear Josep Antoni, first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel it self located in the most strategic … Mostrar más

    Hotel Majapahit Surabaya MGallery
    21 de agosto de 2023
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  • Susana

    Escrito en 30 de marzo de 2023 · Se alojó en marzo de 2023

    Comentario auténtico

    El edificio es precioso. Miles de historias durante mas de 100 anos tuvieron que pasar alli. Super recomendable. La localizacion es perfecta. Una ciudad llena de actividad!

    el desayuno

    Respuesta del alojamiento:

    Dear Susana Monica, first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. We do hope to welcoming you again in the near future. With very kind regards, Kahar Salamun General Manager.

    Dear Susana Monica, first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel it self located in the most strategi… Mostrar más

    Hotel Majapahit Surabaya MGallery
    3 de abril de 2023
  • Pablo

    Escrito en 7 de octubre de 2022 · Se alojó en octubre de 2022

    Comentario auténtico
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Los comentarios expresan las opiniones personales de los clientes de Booking.com que han completado el cuestionario tras su estancia en el hotel. Estas opiniones no representan necesariamente las de Booking.com. Ver nuestros consejos y pautas para los comentarios

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