Reviews of Hotel Majapahit Surabaya MGallery 5 stars
Jalan Tunjungan No.65, Genteng, 60275 Surabaya, Indonesia
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewI always stay here when in Surabaya. This is a beautiful old world hotel, with fantastic vintage furniture in beautiful and huge rooms with lovely decor and with all mod cons, and is situated bang in the middle of Surabaya. Checkin is swift and easy, and the staff are well trained and courteous. This is by no means the cheapest high end place in Surabaya but, without a doubt, it is the best value for what you get. And it is the most historical, interesting and the best located hotel. Surabaya doesn't really have more than a weekend's worth of attractions, but this hotel is a major attraction itself, and is a short walk to all the other attractions that Surabaya has to offer. Not only that, it is strategically located near a large Mall, with great shopping, ATMs, and food options. The hotel also has a great bar for socialising.
There is nothing to dislike.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWhat a place! A grand old Dutch colonial building built in 1910 and steeped in history, particularly in relation to the revolution of 1945. Perfectly placed in Tunjungan Rd, close to the shopping centre with lots of eating places around. Magnificent rooms, wonderful breakfast, a stunning old world style hotel. It's a destination in itself.
Nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe history and all the antiques left in the hotel. The tour through the hotel was wonderful. Staff al very kind. Wl
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was marvellous.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewA true classic. The architecture, furniture and decoration is matched by the first class, old school service.
Nothing
Dear Phil, Thank you for your wonderful feedback! We are so glad to hear that you enjoyed our classic architecture, furniture, and décor. It is our pleasure to provide a first-class, old-school service that complements the hotel's unique character. We look forward to welcoming you back again soon! Sincerely, Kahar Salamun - GM
Dear Phil, Thank you for your wonderful feedback! We are so glad to hear that you enjoyed our classic architecture, furniture, and décor. It is our pleasure to provide a first-class, old-school service that complements the hotel's uniq… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt's a beautiful experience to stay here. The extra bed for our daughter was very well. The restaurant served a very delicious food. Our room 118 was quite and big for three people.
Dear Jens, Thank you so much for your wonderful feedback! We are delighted to hear that you had a beautiful experience staying with us. It is fantastic to know that the extra bed for your daughter was comfortable and that you enjoyed the quiet, spacious room. We will be sure to pass your kind words on to our restaurant team, who will be thrilled to hear you enjoyed the food. We cannot wait to welcome you and your family back for another memorable stay! Sincerely, Kahar Salamun - GM
Dear Jens, Thank you so much for your wonderful feedback! We are delighted to hear that you had a beautiful experience staying with us. It is fantastic to know that the extra bed for your daughter was comfortable and that you enjoyed the … Show more
Reviewed: 16 August 2025 · Stayed in May 2025
Verified reviewGreat hotel, maybe even one of the grandest hotels i've been in. I was upgraded to a heritage suite which for me was enormous, with separate bath, toilet and shower. Staff was great, except for the last person, see below. The Fountains where nice to see, but you could hear them clearly in your room. The good thing is they turned them down when the evening started.
With a separate bath and shower it was impossible to take the shower gel or shampoo, which are mounted to the wall in the shower, to the bath. The wi-fi was down the whole last morning. It would have been a 9, even with the wi-fi gone if it wasn't for the last moment at the hotel. When I checked out i could take a taxi or a private car to the station. The price difference was, in my opinion, ridiculous for kind of like the same service. So I choose the normal taxi. But after I left the hotel. The man driving the private car (who was waiting outside) was very pushy and bargaining (below the price the hotel had given a minute earlier) to still far to high prices for his "service" while I was waiting for my taxi to be flagged down by the other staff. This was a really bad experience as the end of a good stay.
Dear Laurence-Vincent, Thank you for your detailed review. We are delighted to hear you consider our hotel one of the grandest you have visited and that you enjoyed your upgrade to a Heritage Suite. It is wonderful to know you found the suite spacious and that you appreciated the separate bath, toilet, and shower. We are also glad to hear that our staff were great and that you enjoyed the fountains. We sincerely apologize for the issues you experienced. Your feedback regarding the shower gel and shampoo dispensers is very helpful, and we will look into a better solution to ensure our guests can use the amenities at both the shower and the bathtub. We are also very sorry about the WiFi being down on your last morning, which we understand was a significant inconvenience. We are deeply concerned about your experience with the private car driver at checkout. This behavior is completely unacceptable and does not reflect the service standards we uphold. Please rest assured that we have addressed this matter immediately with the individuals involved to ensure this does not happen to any of our guests in the future. We truly regret that this incident tarnished an otherwise pleasant stay. We value your patronage and hope you will give us another opportunity to provide you with the exceptional experience you deserve. With regards, Kahar Salamun - GM
Dear Laurence-Vincent, Thank you for your detailed review. We are delighted to hear you consider our hotel one of the grandest you have visited and that you enjoyed your upgrade to a Heritage Suite. It is wonderful to know you found the su… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery beautiful hotel, with comfortable luxury rooms. We get a free upgrade of the room. Its located in a nice street with pleasant street life. Every Sunday evening there playing a band left side across the street. Surabaya is a nice green city with lot of music. Even on the train station in the morning there is a band. We really enjoyed our stay!
Dear Astrid, Thank you for your wonderful review. We are thrilled to hear that you found our hotel beautiful and our rooms to be luxuriously comfortable. It was our pleasure to provide you with a complimentary room upgrade to enhance your stay. We are so glad you enjoyed our location and the vibrant street life, especially the Sunday evening band across the street. Surabaya is indeed a city full of music and charm, and we are delighted that you had the opportunity to experience its unique atmosphere, from the lively streets to the train station. It was a pleasure having you, and we hope to welcome you back again on your next visit to Surabaya. Sincerely, Kahar Salamun General Manager.
Dear Astrid, Thank you for your wonderful review. We are thrilled to hear that you found our hotel beautiful and our rooms to be luxuriously comfortable. It was our pleasure to provide you with a complimentary room upgrade to enhance your … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified revieweverything about the hotel - check out my google review on this place. It's just amazing
Nothing.
Dear Eddy, Thank you for your fantastic review! We are so pleased to hear that you found everything about our hotel to be amazing. We truly appreciate you taking the time to share your positive feedback on Google, and we are so glad you enjoyed your stay. It was a pleasure to have you as our guest. We look forward to welcoming you back again soon! Sincerely, Kahar Salamun - GM
Dear Eddy, Thank you for your fantastic review! We are so pleased to hear that you found everything about our hotel to be amazing. We truly appreciate you taking the time to share your positive feedback on Google, and we are so glad you e… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewAmazing food.
There are rumors of ghosts by the locals. I saw none!
Dear John, Thank you for your review! We are so glad to hear that you enjoyed the food. Our culinary team works hard to create memorable dining experiences, and your kind words are a wonderful encouragement to them. As for the rumors, we are glad your stay was peaceful and you weren't visited by any of our more "historic" guests. We appreciate you sharing a bit of local flavor with your comment. We hope to welcome you back for another great meal and a ghost-free stay soon! Warm regards, Kahar Salamun, General Manager. Kahar Salamun, General Manager.
Dear John, Thank you for your review! We are so glad to hear that you enjoyed the food. Our culinary team works hard to create memorable dining experiences, and your kind words are a wonderful encouragement to them. As for the rumors, we … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff members were very helpful and courteous.
Dear Chua, Thank you for your kind words! We are so pleased to hear that our staff made a positive impression on you. Providing helpful and courteous service is something we are very passionate about, and your feedback is a wonderful testament to their efforts. We hope to have the pleasure of welcoming you back again soon. Sincerely, Kahar Salamun - GM
Dear Chua, Thank you for your kind words! We are so pleased to hear that our staff made a positive impression on you. Providing helpful and courteous service is something we are very passionate about, and your feedback is a wonderful testa… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBeautiful, old world charm in the heart of the city, very spacious and comfortable rooms, polite and helpful staff.
Didn’t get a chance to try the restaurants
Dear Manas, Thank you for taking the time to share your feedback. We are so glad you enjoyed the old world charm of our hotel, as well as the spacious and comfortable rooms. Our team takes great pride in providing polite and helpful service, and we will be sure to share your kind words with them. We are sorry to hear you did not get a chance to try our restaurants this time. We hope to welcome you back again soon for another enjoyable stay and the opportunity to experience our culinary offerings. Sincerely, Kahar Salamun, General Manager.
Dear Manas, Thank you for taking the time to share your feedback. We are so glad you enjoyed the old world charm of our hotel, as well as the spacious and comfortable rooms. Our team takes great pride in providing polite and helpful servic… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe scale, style and elegance of the Hotel in such a central location was a lifetime experience. Our suite was beautifully appointed and the staff throughout the hotel were attentive and professional. And you have to have an Oranje Sling! Fabulous.
A ridiculous question!
Dear Peter, Thank you so much for your wonderful review. We are thrilled to hear that you had a lifetime experience at our hotel. It was our absolute pleasure to host you and we are delighted that you enjoyed the elegance and central location of our hotel. We will be sure to pass along your kind words to our team, who take great pride in providing attentive and professional service. We could not agree more about the Oranje Sling—it is a guest favorite! We hope to welcome you back again on your next visit to the city. Sincerely, Kahar Salamun - GM
Dear Peter, Thank you so much for your wonderful review. We are thrilled to hear that you had a lifetime experience at our hotel. It was our absolute pleasure to host you and we are delighted that you enjoyed the elegance and central locat… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewCentrally located, historic Dutch building from 1910, well renovated. Hotel has a character. Rooms are large and well appointed. Good value for money.
Due to its age, some things were less than ideal. The rooms we were allocated was facing a wedding function with loud music till 9.30pm especially as we had to depart early in the morning.
Dear Alok, Thank you for your review. We are so glad you appreciated our central location, the beautiful historic architecture of our 1910 building, and the character of our hotel. It is wonderful to hear that you found our rooms large, well-appointed and a good value for your money. We are very sorry to hear that the noise from the wedding function impacted your stay, especially since you had an early departure. Please accept our sincerest apologies for this inconvenience. We understand how important a peaceful night's rest is and we regret that we did not meet your expectations in this instance. Your feedback is very important to us, and we will be reviewing our room allocation process to prevent similar issues in the future. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Warm regards, Kahar Salamun - GM
Dear Alok, Thank you for your review. We are so glad you appreciated our central location, the beautiful historic architecture of our 1910 building, and the character of our hotel. It is wonderful to hear that you found our rooms large, we… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBeautiful
There were hairs in the bath as we entered, so not 100% clean. We couldn’t turn all the lights out without taking the key from the holder. The door had holes at the bottom. A big one on the left and a small one on the right.
Dear Warboys, Thank you for your feedback. While we are glad you found our hotel to be beautiful, we are very concerned to hear about the issues you encountered with your room. Please accept our sincerest apologies. Finding hairs in the bath is absolutely unacceptable, and we have addressed this with our housekeeping team to ensure our high standards of cleanliness are met. We also apologize for the issues with the lighting and the holes in your door. This is certainly not the quality we aim for, and we will have our maintenance team inspect and repair the door immediately. Your feedback is invaluable and helps us improve our service for all guests. We truly hope you will give us another opportunity to provide you with the flawless stay you deserve. Sincerely, Kahar Salamun - GM
Dear Warboys, Thank you for your feedback. While we are glad you found our hotel to be beautiful, we are very concerned to hear about the issues you encountered with your room. Please accept our sincerest apologies. Finding hairs in the ba… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe atmosphere! Colonial furniture in rooms etc. The showers were amazing. Rooms were huge. We stayed in a heritage room.
Very hard to think of anything.
Dear Brian, Thank you for your wonderful review! We are so pleased that you enjoyed the atmosphere and historic charm of our heritage room. Preserving the colonial furniture and the grandeur of the hotel's past is something we are very proud of. We are also glad to hear that you found the rooms spacious and the showers amazing. We hope you had a truly comfortable and memorable stay. We look forward to welcoming you back to Hotel Majapahit again soon. Warm regards, Kahar Salamun, General Manager.
Dear Brian, Thank you for your wonderful review! We are so pleased that you enjoyed the atmosphere and historic charm of our heritage room. Preserving the colonial furniture and the grandeur of the hotel's past is something we are ver… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThis is one of the great hotels, and given its role in history, you get a museum on top. We stayed 3 nights as part of our 4 week Indonesia tour, of which 7 nights in Java (Yog to Bali). The Majapahit is placed in the most central place in Surabaya, a very lively area with restaurants and shops all around. We traveled with our three kids aged 8-11, and they enjoyed the very large pool. We also used the hotel as base to visit the Bromo vulcano (2.5hrs one way, we happely traded sunrise for sunset so as to allow us to leave at 11am, returned at 8pm). The hotel helped us to organize these trips and very competitive rates and good quality. For its high quality, mega value and great service, we would recommend this to be included in any tour around Java.
Dear Jorg, Thank you so much for your incredibly thoughtful and detailed review! We are delighted to hear that our hotel was a highlight of your family's tour and that you appreciated our rich history, viewing us as a ‘Museum on Top’ It is wonderful to know you found our central location in Surabaya to be convenient and that your three kids had a great time enjoying our large pool. We were more than happy to assist with your trip to the Bromo volcano, and we are so glad the arrangements met your expectations. Your feedback on our competitive rates and quality service is a fantastic complement to our team. Your kind words about our high quality and ‘mega value’ are the best reward we could ask for. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future! Sincerely, Kahar Salamun - GM
Dear Jorg, Thank you so much for your incredibly thoughtful and detailed review! We are delighted to hear that our hotel was a highlight of your family's tour and that you appreciated our rich history, viewing us as a ‘Museum on Top’ I… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified review