Reviews of Mad Monkey Gili Trawangan

Hi there, thank you for your rating and feedback! We're so happy to hear you appreciated our friendly staff, the clean and spacious rooms, and our location. We've also noted your feedback about the blankets. We’re always looking to learn and improve, and truly appreciate hearing from guests after their stays. Thank you for staying with us, and we hope you've been enjoying your travels since!

Hi there, thank you for your rating and feedback! We're so happy to hear you appreciated our friendly staff, the clean and spacious rooms, and our location. We've also noted your feedback about the blankets. We’re always looking to … Show more

Thank you so much for your incredible review! We're so glad to know that you had such an amazing stay and that you consider us the best place to stay, which offers excellent value for money. We're especially thrilled to hear that our manager exceeded your expectations and that he made your overall experience even better. We truly appreciate your kind words and hope to welcome you back for another unforgettable stay in the future!

Thank you so much for your incredible review! We're so glad to know that you had such an amazing stay and that you consider us the best place to stay, which offers excellent value for money. We're especially thrilled to hear that ou… Show more

Thank you for sharing your feedback on your recent stay! It's fantastic to hear you had an amazing experience. Our staff takes great pride in providing exceptional service, and it's delightful to hear that they left a positive impression on you. However, we regret to hear that the room fell short of your expectations. We strive for transparency by accurately portraying our facilities and amenities in photos across all platforms to help guests make informed decisions and ensure their stay aligns with their expectations. Thank you for sharing your thoughts, and we wish you all the best on your travels!

Thank you for sharing your feedback on your recent stay! It's fantastic to hear you had an amazing experience. Our staff takes great pride in providing exceptional service, and it's delightful to hear that they left a positive impre… Show more

Hi Caroline, thank you for sharing your feedback. We deeply regret to learn about the issues you've encountered during your stay, particularly concerning the bed bugs, the bathroom cleanliness, and the noise. This is certainly not the standard we aim for, and we apologize for the inconvenience this has caused you. We are committed to ensuring a safe and clean environment for all our guests, and have since escalated this with our management team. While our housekeeping team has been doing thorough cleaning on dorm rooms, we understand that issues like this can occasionally happen in a tropical island. To address this, our team has scheduled a full pest control service in which the dorms will be closed to ensure a complete extermination of any potential bed bugs. We also regret to learn about the cleanliness issue. As bathrooms are shared spaces, the consideration of other guests plays a role in keeping them tidy between cleanings. We do encourage everyone to be mindful of others and maintain a clean space after each use. Please know that should you find the bathroom needs attention during your stay, our team members are always happy to assist and provide a re-clean upon request. Moreover, Mad Monkey is a social and party hostel and is known for its lively atmosphere. We strive to be transparent about this in our online presence to help guests make informed decisions and set realistic expectations for their stay. However, for the comfort of all guests, quiet hours are implemented. Please accept our apologies for any inconvenience caused. We truly appreciate you bringing these points to our attention, as they are crucial for us to improve and enhance the guest experience. Thank you once again, and we hope to welcome you back for a much more positive experience in the future.

Hi Caroline, thank you for sharing your feedback. We deeply regret to learn about the issues you've encountered during your stay, particularly concerning the bed bugs, the bathroom cleanliness, and the noise. This is certainly not the s… Show more

Thank you so much for this incredible review! We're so thrilled to know you loved our hostel and that you consider us the best hostel in Gili T. Your kind review means a lot to us, and we're grateful for your recognition of our team's dedication. We loved having you here, and we hope to have the pleasure of hosting you again in the future.

Thank you so much for this incredible review! We're so thrilled to know you loved our hostel and that you consider us the best hostel in Gili T. Your kind review means a lot to us, and we're grateful for your recognition of our team… Show more

Thank you so much for the kind words! We're so thrilled to hear you had such a great stay. We strive to provide a welcoming and memorable experience for all our guests, and we're delighted that our team made you feel so welcome. We truly enjoyed having you with us and look forward to your next visit!

Thank you so much for the kind words! We're so thrilled to hear you had such a great stay. We strive to provide a welcoming and memorable experience for all our guests, and we're delighted that our team made you feel so welcome. We… Show more

Thank you for sharing your feedback, and we're deeply sorry to hear about your negative experience, especially concerning the staff's behavior. This is certainly not the standard of hospitality we aim to provide, and we take this very seriously. We have escalated your feedback to the management team to ensure that such experiences do not happen again. We strive to create a welcoming and positive environment for all our guests, and it's distressing to learn about this. We can assure you that our team is dedicated to delivering courteous and professional service; nonetheless, we are addressing this with them to ensure that they learn from this experience and improve their service in the future. Please accept our sincere apologies for any inconvenience and dissatisfaction during your stay. We are committed to learning from this and improving our services. We truly appreciate your understanding, and we hope to welcome you back for a much more positive experience in the future.

Thank you for sharing your feedback, and we're deeply sorry to hear about your negative experience, especially concerning the staff's behavior. This is certainly not the standard of hospitality we aim to provide, and we take this ve… Show more

Thank you so much for the awesome review, and we're so happy you had a great time! It's fantastic that you enjoyed the cool vibes and found it easy to meet new people. We're especially happy to hear that the team member commended in your feedback made you feel so welcome. We had a great time having you here, and we hope to welcome you again soon. Safe travels!

Thank you so much for the awesome review, and we're so happy you had a great time! It's fantastic that you enjoyed the cool vibes and found it easy to meet new people. We're especially happy to hear that the team member commende… Show more

Hi Valentino! Thank you for sharing your positive experience, and we're all so thrilled you had an amazing stay. It's especially wonderful to know that the team member highlighted in your review went above and beyond and made such a great impression on you. Creating a welcoming and fun environment for our guests is always our top priority, and we're glad to know we met your expectations. We truly appreciate your kind words. Thank you for staying with us, and we hope you've been enjoying your travels since!

Hi Valentino! Thank you for sharing your positive experience, and we're all so thrilled you had an amazing stay. It's especially wonderful to know that the team member highlighted in your review went above and beyond and made such a… Show more

Thank you for taking the time to share your review. We're happy to hear you appreciated our team members, the party atmosphere, and the crowd. Meanwhile, we're sorry to hear that your experience with our bathroom's cleanliness was unsatisfactory. Maintaining high standards of hygiene is paramount in hospitality, and it's concerning to learn that this aspect fell short during your visit. We value guest satisfaction and always encourage guests to let us know about any issues during their stay. Once reported, our onsite team is always ready to address concerns promptly and ensure you have a comfortable experience. Please accept our apologies for the inconvenience and dissatisfaction this has caused. We truly appreciate you bringing this to our attention, and your feedback will directly contribute to our ongoing efforts to improve our service and enhance the guest experience. We appreciate your understanding, and we hope to welcome you back for a much more positive experience in the future.

Thank you for taking the time to share your review. We're happy to hear you appreciated our team members, the party atmosphere, and the crowd. Meanwhile, we're sorry to hear that your experience with our bathroom's cleanliness w… Show more

Thank you so much for sharing your feedback! It's wonderful to know that you had a blast and enjoyed the vibes during your stay. We strive to provide a welcoming and memorable experience for all our guests, and we're delighted that our amazing team members contributed to such a positive experience. We loved having you here, and we wish you the very best for your onward trip!

Thank you so much for sharing your feedback! It's wonderful to know that you had a blast and enjoyed the vibes during your stay. We strive to provide a welcoming and memorable experience for all our guests, and we're delighted that … Show more

Thank you for sharing your feedback. We're glad you appreciated our location and enjoyed the beautiful sunsets and affordable bar prices. It's also wonderful that our team was helpful, and your check-in was quick. However, we're sorry to read about the issues you've experienced with your room. This is not the standard we aim for, and we sincerely apologize for the inconvenience. The 50k IDR key deposit is a standard policy that we have in place at all locations as a guarantee. We understand it may seem unnecessary, but we assure all guests that it is fully refundable upon check-out and once the key is returned. We're especially alarmed to hear about the security concerns. We take the safety and security of our guests very seriously, and have escalated this with the team. We do ask everyone to be considerate, and our security team will intervene as needed, especially when someone is being disruptive to an extreme degree or if it is reported to us during that time. We also apologize for the lack of water and uncomfortable beds during your stay. The hostel has unfortunately experienced a temporary issue with the water heating system, which has since been resolved. We sincerely apologize that we failed to meet your expectations. Your feedback is crucial for us in identifying critical areas for improvement, and we are committed to learning from this experience. We appreciate your understanding, and we hope to welcome you back for a much more positive experience in the future.

Thank you for sharing your feedback. We're glad you appreciated our location and enjoyed the beautiful sunsets and affordable bar prices. It's also wonderful that our team was helpful, and your check-in was quick. However, we're… Show more

Hi Saskia, thank you so much for the awesome rating and feedback! We're all so thrilled you had an amazing time during your stay with us. It's fantastic that you loved the great vibes, our location, and most importantly, our incredible team. It truly warms our hearts to know that they played such a big part in making your trip so fun and memorable. Your recommendation means a lot to us, and we hope to welcome you back for another exceptional stay in the future!

Hi Saskia, thank you so much for the awesome rating and feedback! We're all so thrilled you had an amazing time during your stay with us. It's fantastic that you loved the great vibes, our location, and most importantly, our incredi… Show more

Hi Viola, thank you so much for the glowing review! We're thrilled you had an amazing stay, and we're especially happy you enjoyed the vibes, the cleanliness, the amenities, and most importantly, our team's hospitality. Our team works incredibly hard to ensure everyone has an exceptional stay, and it's wonderful to know their efforts are appreciated. Thanks again for your kind words, and we hope to see you back at the hostel soon!

Hi Viola, thank you so much for the glowing review! We're thrilled you had an amazing stay, and we're especially happy you enjoyed the vibes, the cleanliness, the amenities, and most importantly, our team's hospitality. Our team… Show more

Thank you for taking the time to share your review. Our team works hard to create a welcoming and fun atmosphere, and it's great to know their efforts made a positive impact on your stay. However, we're truly sorry to hear about your experience regarding the cleanliness. Maintaining high standards of hygiene is paramount in hospitality, and it's concerning to learn that this aspect fell short during your visit. Rest assured, we've escalated your feedback to our team to ensure that thorough measures are taken to address this issue immediately. Mad Monkey is a social and party hostel and is known for its lively atmosphere. We understand our vibrant atmosphere might not appeal to all guests, and we strive to be transparent about this in our online presence, including videos and room descriptions to help guests make informed decisions and ensure their stay aligns with their expectations. For this reason, we tend to be a little noisier with loud music being played at the bar until late. We're always looking for ways to improve, and your feedback will directly contribute to our ongoing efforts to improve our service and enhance the guest experience. Thank you once again, and we hope you've been enjoying your travels since!

Thank you for taking the time to share your review. Our team works hard to create a welcoming and fun atmosphere, and it's great to know their efforts made a positive impact on your stay. However, we're truly sorry to hear about you… Show more