Reviews of Airship Bali by Alex Villas
Jalan Belimbing Sari I, 80361 Kuta, Indonesia
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewUltra modern design, comfortable, clean room, pleasant fragrance to the villa upon entry, friendly staff, awesome pool, bonfire and sheesha. Breakfast was tasty.
Making direct contact with the staff/reception was inconvenient. I needed to leave our villa each time to reach them (perhaps there is a way to contact staff from the room, I just wasn't told how to). Process to arrange breakfast was not explained.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified review5 star everything.
Awesome service, amazing team. Big thank you to Alan and Nolde.
Thank you Ariana, for your fantastic review! We're thrilled to hear that everything was 5-star and that you enjoyed the service and experience. A big thank you from all of us, and especially from Alan and Nolde, who will be so happy to know they made your stay special. We look forward to welcoming you back again soon. Regards, Alex Villas Team
Thank you Ariana, for your fantastic review! We're thrilled to hear that everything was 5-star and that you enjoyed the service and experience. A big thank you from all of us, and especially from Alan and Nolde, who will be so happy to… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewEverything was really good!! Had a nice big pool, privacy and love the sauna and services.
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the pool, the privacy, and the sauna. It's great to know that our services met your expectations. We hope to welcome you back soon for another amazing stay!
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewGreat place! So close to all the popular beach clubs
Air con needs updating, as the airship is all glass windows and minimal curtains it gets very hot. Found ourselves hot at night
Thank you for your feedback! We're thrilled you enjoyed the great location near the popular beach clubs. We appreciate your input about the air conditioning and will review it to ensure a more comfortable experience for future stays. We hope to welcome you back soon!
Thank you for your feedback! We're thrilled you enjoyed the great location near the popular beach clubs. We appreciate your input about the air conditioning and will review it to ensure a more comfortable experience for future stays. We… Show more
Reviewed: 31 October 2024 · Stayed in August 2024
Verified reviewReviewed: 11 May 2024 · Stayed in April 2024
Verified reviewReviewed: 13 April 2024 · Stayed in April 2024
Verified reviewThe view and monkeys visits
Pool water was dirty and a chairs mattresses. Shuttle room was glitchy (can’t be open without a special remote that stuff gave us), fancy toilet will blow you between cheeks but its extremely confusing how to pull the water. Also there was a water issue, no water at all 9pm-8am and next day 10pm-1am (they are ordering water to be delivered with special car) sauna was cool! service stuff is awesome! hookas - 250k too pricy (they only give you tobacco and brings charcoal 1 time) bed sheets were dirty
Thank you for sharing your recent experience with us. We appreciate your feedback and are glad to hear you enjoyed the beautiful view. We apologize for the inconveniences you encountered during your stay, including the pool water cleanliness, automatic door, and confusion with the toilet operation. Rest assured, we are taking immediate steps to address these concerns and improve our services. We understand the importance of a consistent water supply and are actively working to resolve the water issue to prevent future disruptions. We're pleased to hear you enjoyed the sauna and appreciated the service provided by our team. Your comments regarding the hookah pricing and bed sheet cleanliness will be reviewed internally to ensure we meet our guests' expectations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Thank you for sharing your recent experience with us. We appreciate your feedback and are glad to hear you enjoyed the beautiful view. We apologize for the inconveniences you encountered during your stay, including the pool water cleanline… Show more
Reviewed: 13 April 2024 · Stayed in March 2024
Verified reviewEverything. We wish we had stayed more than 1 night. The reason we were there was to go to see Fisher at Savaya. We will be back again for sure.
Pool cleanliness. It was a bit murky. It needs some TLC. Otherwise, it's all perfect.
Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you enjoyed your stay at Airship Bali and that you found everything to your liking. It's always a pleasure to know that our guests had a memorable experience. Your feedback regarding the pool cleanliness is duly noted. We apologize for any inconvenience this may have caused during your visit. Rest assured, we'll address this issue promptly to ensure that our facilities meet the high standards we strive for. We look forward to welcoming you back again soon for another fantastic stay!
Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you enjoyed your stay at Airship Bali and that you found everything to your liking. It's always a pleasure to know that our guests had a memor… Show more
Reviewed: 30 January 2024 · Stayed in January 2024
Verified reviewReviewed: 7 November 2023 · Stayed in November 2023
Verified reviewThe staff
This villa is way more dated than photos show, I expected a really nice stay instead checked in to see dirty sheets (looked like they had not been changed from previous guests), windows were absolutely filthy so looking out around the bed wasn’t a nice view, curtains and couch around bed all stained majorly, no water bottles replaced like stated they would be, couldn’t even use my card at check out to pay for what I used from the mini bar as they only take cash but so not state that anywhere.. I had to borrow the cash off my driver and then stop at an atm to pay him back before my destination - very embarrassing.. for the cost of this villa it was really not worth it for me and I’m extremely disappointed.
I'm truly sorry to hear about your disappointing experience during your stay at our villa. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered. It's disheartening to hear that the villa did not meet your expectations and that you experienced cleanliness and maintenance issues. This is not the standard of service we aim to provide, and we will address these issues with our housekeeping and maintenance teams to ensure they are promptly resolved. We also apologize for the inconvenience regarding the payment method at check-out. We understand how frustrating this must have been, and we will work on improving our communication regarding payment options for our guests. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right. If you would consider giving us another chance, please reach out to us directly so that we can ensure a more enjoyable experience for you in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust.
I'm truly sorry to hear about your disappointing experience during your stay at our villa. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered. It's disheartening to hear that the villa did n… Show more
Reviewed: 26 October 2023 · Stayed in October 2023
Verified reviewThe staff were great and so helpful. The view was so good.
The pool was not clean even though we came in 2 hours after the check in. Then they called someone to clean it witch took an hour and so to do it.
Thank you for sharing your feedback with us. We're glad to hear that you found our staff great and helpful, and that you enjoyed the view from the villa. However, we're truly sorry to hear about the issue with the cleanliness of the pool. Maintaining a clean and inviting pool is essential to us, and we apologize for any inconvenience this may have caused you. We understand your frustration and regret any delay in addressing this matter. We appreciate your patience while we addressed the issue, and we will use your feedback to improve our processes and ensure such occurrences are minimized in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future.
Thank you for sharing your feedback with us. We're glad to hear that you found our staff great and helpful, and that you enjoyed the view from the villa. However, we're truly sorry to hear about the issue with the cleanliness of th… Show more
Reviewed: 24 October 2023 · Stayed in September 2023
Verified reviewFor 500 euro a night to sleep with bags and works în your bed. The room and the concept of the vila was nice but very dirty. The breakfast was horrible.
How dirty the place was.
We're deeply sorry to hear about your disappointing experience during your stay at our villa. Your feedback is incredibly important to us, and we sincerely apologize for the cleanliness issues you encountered. This is not the standard of service we strive to provide, and we understand the frustration and inconvenience it caused you. Regarding the breakfast, we apologize that it did not meet your expectations. We take guest feedback seriously, and we will review our breakfast offerings to ensure a higher quality experience for our guests in the future. We truly regret that we did not meet your expectations during your stay, especially considering the price you paid. We will address the cleanliness issues with our housekeeping team to ensure they are resolved promptly. We appreciate your honesty and hope that you will give us another chance to provide you with the exceptional experience you deserve. If you decide to return, please reach out to us directly, and we will do everything we can to make your stay enjoyable. Thank you for bringing these issues to our attention.
We're deeply sorry to hear about your disappointing experience during your stay at our villa. Your feedback is incredibly important to us, and we sincerely apologize for the cleanliness issues you encountered. This is not the standard o… Show more
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewThe best location and fully equipped accommodation.
Macaques attacked human accommodation, ate the plants.
We're thrilled to hear that you enjoyed the location and amenities of our accommodation! Providing a fully equipped and comfortable stay is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!
We're thrilled to hear that you enjoyed the location and amenities of our accommodation! Providing a fully equipped and comfortable stay is our top priority, and we're delighted that we were able to meet your expectations. If there&… Show more
Reviewed: 10 October 2023 · Stayed in September 2023
Verified reviewReviewed: 17 July 2023 · Stayed in July 2023
Verified reviewReviewed: 11 July 2023 · Stayed in July 2023
Verified reviewEverything it's good
There is no restaurant
Thank you for your brief but positive feedback! We're glad to hear that everything met your expectations during your stay. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We appreciate your support and hope to welcome you back again soon!
Thank you for your brief but positive feedback! We're glad to hear that everything met your expectations during your stay. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We appr… Show more
Reviewed: 4 July 2023 · Stayed in July 2023
Verified reviewThe staff is very friendly and helpful. The design of the villa is unbelievable.I liked what the villa offered (PS5, board games, free breakfast, free shisha).
I didn’t like that it was leaking water because (Just a little), it had stains around the bed which is kinda disgusting. Also, the electronic door was really annoying and felt unreliable.
Thank you for your feedback! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the design of the villa as well as the amenities offered, such as the PS5, board games, free breakfast, and free shisha. We apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and we'll address the water leakage and stains around the bed immediately to ensure a more pleasant experience for our guests. Additionally, we'll look into improving the reliability of the electronic door to prevent any inconvenience in the future. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!
Thank you for your feedback! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the design of the villa as well as the amenities offered, such as the PS5, board games, free breakfast, and free sh… Show more
Reviewed: 3 June 2023 · Stayed in May 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewThe staff were respectful and responsive. The location was nice, and the villa itself was built differently.
There was a telescope, but not functioning. The tripod was broken and I was unable to position accurately. The water in the tank was yellowish.
Reviewed: 2 April 2023 · Stayed in April 2023
Verified reviewReviewed: 27 October 2022 · Stayed in October 2022
Verified review