Reviews of Luna Ola Villa Berawa 5 stars
Jl. Subak Sari 13, Tibubeneng, Canggu, Badung - Bali, 80361 Canggu, Indonesia
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThe room was amazing. It was clean and comfortable and had a beautiful design. The staff were helpful and kind. One of the best hotels in Bali!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing! Incredibly knowledgeable, friendly and welcoming. Great recommendations for the local area👌 the location was ideal as well.
Nothing - everything was perfect
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything out this place I loved!!! Staff are extremely friendly and helpful too.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff were extremely helpful and friendly!
Hi Mark! Thank you so much for your kind words! We’re delighted you enjoyed the relaxing atmosphere, our location near the beach, and the friendliness of our team. We’d love to welcome you back again soon! Best regards, Luna Ola Management.
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBed was super comfy, medium firm. The pool was nice! Staff were super helpful.
We asked for a later check out. They said we could check out at 2pm, but then at 12.30pm said we would need to check out at 1pm because there was a last minute booking.
Hi Cassia, thank you for taking the time to leave a review and for staying with us! We're happy to hear you enjoyed the comfy bed, the pool, and found our staff helpful. Regarding the late check-out, we truly appreciate your understanding. After checking with our team, we did communicate via WhatsApp that a late check-out wouldn’t be possible due to an upcoming reservation. As always, late check-outs are subject to availability but we're glad we were able to offer you an early check-in instead. Thanks again for your visit, and we hope to welcome you back soon! Warm regards, Luna Ola Management.
Hi Cassia, thank you for taking the time to leave a review and for staying with us! We're happy to hear you enjoyed the comfy bed, the pool, and found our staff helpful. Regarding the late check-out, we truly appreciate your understandi… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeautiful room and the pool area is very comfortable. We loved the girls from the lobby :) so kind and lovely.
Hi! Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your room and found the pool area comfortable. Our front desk team will be thrilled to know they made such a positive impression, your kind words mean a lot to us. We’d love to welcome you back again soon for another great stay! Best regards, Luna Ola Management.
Hi! Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your room and found the pool area comfortable. Our front desk team will be thrilled to know they made such a positive impression, your kind words mean a … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewAmazing villa , staff very friendly , lovely place
Hi Oliver! Thank you so much for your kind review, we truly appreciate it. We hope to see you again next time! Best regards, Luna Ola Management.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewClean and beautiful room. 5 minute walk to beach.
Nothing
Hi Ruben! Thank you so much for your kind words! We're glad you enjoyed your stay. We hope to welcome you back again soon! Warm regards, Luna Ola Management.
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewLocation is close to the beach and beach clubs
I had high hopes for this place given the price, but it ended up being a major disappointment. The room had no hot water in the shower, the air conditioning didn’t cool the room at all, and 3 out of 4 pillows were stained. The body wash dispenser didn’t work, so I thought it was empty until I opened it myself and found product inside. At night, the reception offered to move me to a different room — at 2am, which was obviously too late to be helpful. I reached out politely afterwards hoping for a refund, but management responded by denying everything — claiming the hot water worked, the AC was fine, and that there were no stains. It felt dismissive and uncooperative. I’ve stayed in much cheaper places in Bali that were far better. I paid over £100 for two nights here and my next place (which is nicer) cost less than half that. Also, minor but sad — the koi fish in the pond seem neglected. Every time you walk past, they swarm up like they’re desperate to be fed. I’ve never seen koi behave that way in a healthy environment.
Dear Mark, Thank you for taking the time to leave a review. We understand your disappointment and would like to clarify a few points, many of which we discussed directly with you via WhatsApp: Air Conditioning & Hot Water: After your checkout, we immediately checked both the air conditioning and hot water systems. Both were functioning properly, and the guests who stayed in the same room for three nights after you did not report any issues. For your information, the air conditioner had also been serviced a week before your arrival. Response to Issues During Your Stay: We appreciated that you reached out to us directly. Regarding the hot water, we reviewed the video you sent and noticed that you did NOT turn on the hot water tap and we also send you the video on how to turn it on. We explained this to you, but we did not receive a reply. We also offered to check your room on your second day, but you declined and later asked us not to enter—even in the evening—making it difficult for us to resolve your concerns on the spot. Pillow Stains: As mentioned in our WhatsApp conversation, our housekeeping team did not find any stained pillows in your room during cleaning. A photo from you would have been helpful to identify and resolve the issue more effectively. Koi Fish Care: We understand your concern for the koi fish. Please rest assured that they are well cared for. Koi are known for their large appetites and often swim up when people pass by because they associate movement with feeding. Both our staff and many guests feed them regularly. If they were truly neglected, their health would decline rapidly, which is not the case here. We’re sorry that your experience did not meet your expectations, but we hope this helps clarify the actions we took and the condition of our facilities. We take guest feedback seriously and continue working to improve where we can. Warm regards, Luna Ola Management
Dear Mark, Thank you for taking the time to leave a review. We understand your disappointment and would like to clarify a few points, many of which we discussed directly with you via WhatsApp: Air Conditioning & Hot Water: After your … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewProximity was good, 10 minutes walk into town
Bathroom, shower flooded with seconds and water pressure was lacking and at one point there wasn't enough to have a shower at all
Hi! Thank you for sharing your feedback. We’re so glad you enjoyed our location and the convenience of being close to town. We’re very sorry to hear about the issues you experienced with the bathroom and water pressure, that’s certainly not the standard we aim to provide. Please know we are already looking into these repairs to ensure a more comfortable stay for our future guests. We appreciate your comments and hope we can welcome you back with an improved experience. Best regards, Luna Ola Management.
Hi! Thank you for sharing your feedback. We’re so glad you enjoyed our location and the convenience of being close to town. We’re very sorry to hear about the issues you experienced with the bathroom and water pressure, that’s certainly not… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewCleanliness, hospitality
Breakfast not included
Hi! Thank you for your feedback regarding cleanliness and hospitality, we truly appreciate it! We're currently in the process of adding breakfast service to our place, and we hope to offer this very soon. Your input helps us improve, and we look forward to welcoming you again in the future.
Hi! Thank you for your feedback regarding cleanliness and hospitality, we truly appreciate it! We're currently in the process of adding breakfast service to our place, and we hope to offer this very soon. Your input helps us improve, an… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewQuiet, leafy, close to beach
Staff, no breakfast, too intimate
Hi Andrew, thank you for your feedback. We appreciate you sharing your thoughts with us. We've already spoken with the staff member you mentioned and have provided additional training to ensure a better experience for future guests. This is actually the first time we've received feedback of this kind regarding our team, as you can see from our other reviews, but we take all comments seriously and are always looking to improve. As for the atmosphere, we’re a small property with a close-knit team who aim to create a warm, family-like environment. We understand that may not be everyone’s cup of tea, and that’s totally okay. We’ve also taken steps to improve our service by now offering breakfast on request via Booking.com. Thanks again, and we wish you all the best on your future travels. Warm regards, Luna Ola Management
Hi Andrew, thank you for your feedback. We appreciate you sharing your thoughts with us. We've already spoken with the staff member you mentioned and have provided additional training to ensure a better experience for future guests. Th… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewStaff and location
Low pressure on the shower
Hi Mark, thank you for your review! We're really glad you enjoyed the location and found our staff welcoming. We appreciate your feedback about the shower pressure, it's something we're looking into and we'll do our best to improve it for future stays. Best regards, Luna Ola Management
Hi Mark, thank you for your review! We're really glad you enjoyed the location and found our staff welcoming. We appreciate your feedback about the shower pressure, it's something we're looking into and we'll do our best to … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe location was perfect, a short walk to the beach along a private road but close enough to cafes and restaurants. Lovely room and pool. Very quiet
Only tiny thing to improve was shower pressure. It wasn't great but I would still stay again
Hi Scott! Thank you so much for your kind words! We’re glad you enjoyed your stay and would be happy to welcome you back anytime. Warmest regards, Luna Ola Management.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe room was very nice, spacious with a big comfy bed and tv. Friendly and helpful staff. In a good location not too far from the beach or town but far enough away from the hustle and bustle.
There was an odour in the bathroom but this was fine as long as the extractor fan was left on.
Hi Sophia! Thank you so much for your kind words! We're glad you enjoyed your stay and the service from our team. We hope to welcome you back soon! Best regards, Luna Ola Management
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewLovely staff. Very reasonable. Clean and modern room with good bathroom.
Not that close to anything. Could walk in about 10 minutes to main strip. Pool is soulless as no one sits there.
Hi Thomas! Thank you for your kind words about our staff and rooms, we're really glad to hear you found everything clean, modern, and comfortable. We understand that the location may feel a bit away from the main strip, but we hope the short 5-minute walk to the beach adds some value for guests looking for a quieter stay. As for the pool, its atmosphere can vary depending on the day and our guests sometimes it's lively, and other times more peaceful. We truly appreciate your feedback and hope to welcome you again! Warm regards, Luna Ola Management
Hi Thomas! Thank you for your kind words about our staff and rooms, we're really glad to hear you found everything clean, modern, and comfortable. We understand that the location may feel a bit away from the main strip, but we hope th… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewHow clean it was
Nothing
Hi Emmanuel! Thank you for your kind review, we are happy to hear that you are pleased with our cleanliness. We hope to see you again next time! Best regards, Luna Ola Management.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewModern and clean
Missed breakfast
Hi Karina! Thank you for your stay and kind words! We're glad you enjoyed your stay. Our breakfast is currently available only by request, but we truly appreciate your feedback and will definitely consider including breakfast directly in the booking in the future to make things easier for our guests. Hope to see you again soon! Warm regards, Luna Ola Management.
Hi Karina! Thank you for your stay and kind words! We're glad you enjoyed your stay. Our breakfast is currently available only by request, but we truly appreciate your feedback and will definitely consider including breakfast directl… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe hotel was great, bed was a little hard but other wise good. The staff are super accommodating. This was our first time in Bali and we started the trip off strong with this stay. :)
Hi Tasman! Thank you so much for your lovely review! We're so happy to hear that your first time in Bali started off strong with us at Luna Ola. We truly appreciate your feedback about the bed and we'll keep working on making everything as cozy as possible. Our team is thrilled to know you felt well taken care of. Hope to welcome you back again on your next Bali trip! Best regards, Luna Ola Management
Hi Tasman! Thank you so much for your lovely review! We're so happy to hear that your first time in Bali started off strong with us at Luna Ola. We truly appreciate your feedback about the bed and we'll keep working on making ever… Show more