Reviews of Lumiere Hotel Gili Trawangan 3 stars
Jalan Ikan Krapu Gili Indah, Pemenang, 83352 Gili Trawangan, Indonesia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was a great short stay here. Clean and good location. Only downside is you can hear everything when people are using pool early morning.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff were brilliant! The location is quiet, out of the main beach area but within easy walking distance.
The wifi didn’t work and the bathroom in our room smelt awful. The balcony doors didn’t lock and had gaps between the door which meant it didn’t close fully.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood location away from busy areas
Wifi not always working
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewLovely staff, nice clean facilities, just a 3 min bike ride from the front.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewAmazing staff Good breakfast Good location
Wifi was not working in the room, but very fast in the lobby The sliding door on the terrace was really hard to move
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewVery very friendly attitude and super polite stuff! They are always there for you to help and provide any information you need 🫶
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewWonderful, friendly staff, they are a credit to the hotel. Lovely pool area which catches the sun in the mornings. Great breakfast included - choose the noodles!
The hotel shows serious signs of neglect, with a general mould issue, musty pillows, old stained towels, and a balcony door that wouldn’t close properly. Once likely fabulous, it now needs significant restoration. Wi-Fi is limited to the ground floor, leaving upstairs rooms disconnected.
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewBeautiful swimming pool and surrounding area.
N
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewGreat location, lovely staff and room. Only downside was the pool was very murky the entire stay so we didn’t get to use it and also you could see there had been a lot of mould on the wall that had been covered up.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe staff were so friendly and polite. The location was easy to find and close to everything we needed. Breakfast was good.
Unfortunately, the property was not well maintained. There appeared to be water damaged throughout the property. The rooms themselves were not kept to a good standard. All the towels and bedding had marks all over them. The bathroom was unclean. The hotel itself was nice, it just seemed to have been let go.
Dear Mr/s. Rebecca, Thank you for taking the time to share your experience at Lumiere Hotel Gili Trawangan. We truly appreciate your kind words about our friendly and polite staff, as well as our convenient location and breakfast offerings. It is always our goal to provide warm hospitality and ensure that our guests have a pleasant stay. We sincerely apologize for the aspects of your stay that did not meet expectations. Your feedback regarding the maintenance and cleanliness of our property is very valuable to us. We regret that the condition of the rooms, towels, bedding, and bathroom did not reflect the high standards we strive to uphold. Please rest assured that we take your comments seriously and will address these issues promptly to improve our facilities and services. We genuinely hope to have the opportunity to welcome you again in the future and provide you with an enhanced experience that truly reflects the quality and comfort we aim to deliver. Sincerely yours, The Management of Lumiere Hotel Gili Trawangan
Dear Mr/s. Rebecca, Thank you for taking the time to share your experience at Lumiere Hotel Gili Trawangan. We truly appreciate your kind words about our friendly and polite staff, as well as our convenient location and breakfast offeri… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewEverything. The hotel needs a good painting job, some renovations needed. In the photo it looks very nice but once you there, some areas are discusting. Sliding door doesn't close properly and can't lock. No lights going up the stairs. They put tarpaulin all across the back wall to stop rain comming in. Never going to stay there again
Dear Dorothy, Thank you for taking the time to share your experience. We deeply regret that the condition of the property did not meet your expectations. Your feedback regarding the necessary renovations and maintenance issues is incredibly valuable, and we will certainly take it into consideration as we plan improvements to our hotel. We apologize for the inconveniences caused by the sliding door, lighting, and the temporary fix on the back wall. These are not the standards we aim to provide, and we will address these concerns as quickly as possible to ensure a better experience for future guests. We sincerely hope you’ll reconsider and give us another opportunity to show you the improvements we are making. We are grateful for your comments as they help us grow and enhance our services. Best regards, Lumiere Hotel Gili Trawangan Team
Dear Dorothy, Thank you for taking the time to share your experience. We deeply regret that the condition of the property did not meet your expectations. Your feedback regarding the necessary renovations and maintenance issues is incredibl… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewI had a very pleasant stay at Lumiere, especially thanks to the staff! Besides the pleasant stay, unfortunately I had forgotten my watch at the hotel.... Thanks to Masrur & Hifzan, it is now on its way to my house!
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified review