Jln. Gurindam Dua Belas Kav T30-32, Lagoi Bay, Pulau Bintan, 29152 Lagoi, Indonesia
#15 of 19 hotels in Lagoi
Guests' ChoiceBased on 316 hotel reviews
8.0Cleanliness
8.2
Comfort
8.2
Location
8.3
Facilities
7.8
Staff
9.1
Value for money
8.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 August 2025
Daniel
SingaporeHowever, it was blend. No salt or little salt, so it was blend. Also, when I requested poached eggs, it was over cooked and came as hard boiled eggs. Not impressed.
Breakfast came on time. Polite staff.
Stayed in August 2025
Reviewed: 4 August 2025
Sok
SingaporeThe mini fridge in our villa was not cold and has a smell and is dirty.
The location of the villa is good, near to the beach and Plaza Lagoi. Though Plaza Lagoi does not have a lot of options but it has all the basic shops. The Plaza has a few minimarts and 3 or 3 restaurants, 2 massage places and Mustafa is opening in August 2025. If you do not want to travel out of where you are staying, this villa is a great choice to stay at. A good place to relax and have a very chill holiday!
Stayed in July 2025
Reviewed: 20 July 2025
Hui
MalaysiaSo niceeeee
Stayed in June 2025
Reviewed: 16 July 2025
Kalavathi
SingaporeRestaurant closure
Comfortable and clean rooms
Stayed in June 2025
Reviewed: 11 July 2025
Renie
SingaporeThere was no communal television. Only in the room. No channels in the room. Only if you log in to your netflix. The pool lights were also spoilt and they could not fix it.
The location was very near to Plaza Lagoi and Lagoi bay beach. There was also a sports centre nearby where we could rent jetskis.
Stayed in July 2025
Reviewed: 7 July 2025
Phillip
AustraliaSome basic crockery / spoon in the kitchenette would be helpful for mixing coffee & cocktails.
Quiet but on the edge of the fun area around Lagoi Plaza. The luxury villa with private pool was excellent. Breakfast was good.
Stayed in July 2025
Reviewed: 7 July 2025
Eng
SingaporeNot much choice of food around the hotel.
The good service of the staff.
Stayed in June 2025
Reviewed: 6 July 2025
T0ny
SingaporeBreakfast can be improve with more variety and perhaps options to choose the portions/size of food because it isn't enough compare to resort that serves buffet breakfast. Also main pool can be better with some chill relaxing music and the pump to be on throughout the pool opening time. Overall still a nice experience in Kamuela Villa.
Staff are super friendly and willing to assist. Response are prompt.
Stayed in July 2025
Reviewed: 1 July 2025
Leon
United KingdomBreakfast was served to room but very average and not that hot
Bed was very comfortable, good location for beach and shops
Stayed in June 2025
Reviewed: 24 June 2025
Md
SingaporePrivate pool
Stayed in June 2025
Reviewed: 23 June 2025
Nicolas
Singaporenil
nice staff, inclusive breakfast was good
Stayed in June 2025
Reviewed: 20 June 2025
Zee
SingaporeThe outdoor shower area is dark during the evening & night.
Having a private pool next to our room with a bathtub is just perfect! Driver Pak Bonsri is such an experienced driver and recommends places and activities that we did not think of. Adding on If there's an indoor playground for the kids, it would be better.
Stayed in June 2025
Reviewed: 13 June 2025
Siti
SingaporeNil
Spacious room with pool and comfy bed
Stayed in June 2025
Reviewed: 10 June 2025
Boon
SingaporeWhile the villa offers a beautiful and relaxing experience, it's important to be mindful of the surroundings. Avoid leaving food or drinks outside the living room, as monkeys may come and take them. Keeping foods and drinks in the refrigerator is the best option. Additionally, keeping the lights off at night when you go to bed is advisable, as they tend to attract bees seeking warmth in early morning. The nearby mall was a bit of a disappointment, with only a handful of shops open for business. Hopefully, the upcoming Mustafa store will bring more vibrancy to the area. A great stay overall, but being aware of these small details can help ensure a more comfortable experience.
A wonderful villa with its own private pool, offering a truly relaxing retreat. The super king bed and spacious bathroom, complete with a bathtub and outdoor shower, added to the luxurious experience. My wife and I had an incredibly peaceful stay, a perfect escape from our hectic work schedules. To top it off, we indulged in two days of full-body massages and spa treatments, making the getaway even more rejuvenating. Highly recommended for anyone looking for a tranquil and refreshing vacation!
Stayed in June 2025
Reviewed: 7 June 2025
Emily
AustraliaNo glasses or bottle opener in room although you could get it from reception. Ordered cocktails, and they weren't as you would expect, but that's asia in general.
Great pool both in villa and main, aircon was good, with big beautiful rooms, bathrooms and general living areas. Amazing location across road from shops, wadongs and beach. Staff were friendly and responsive and shuttle was great.
Stayed in June 2025
Reviewed: 5 June 2025
Seri
SingaporeThere is no in-house restaurant—everything is provided through room service. We tried a few different dishes; however, I would recommend sticking to the local Indonesian cuisine, as their Western dishes fell short in quality. We had a candlelight dinner for my partner’s birthday, which unfortunately was quite disappointing. She ordered a rare sirloin steak, but it was tough and difficult to eat—she even had to use her hands. The mashed potatoes on the side were unpleasant in taste. I had the chicken, which tasted like it was cooked in reused oil. The cakes served were also dry. Thankfully, we were given a 50% discount for the experience. Additionally, the private pool had debris in it and a dead centipede, and we had to call staff to have it cleaned.
My partner and I loved the ambience and the location—close to the beach and Plaza Lagoi. A few stores were open, and we had a great lunch and dinner there. There’s also a convenient mini mart nearby. The staff were friendly, knowledgeable, and quick to respond to any inquiries.
Stayed in June 2025
Reviewed: 30 May 2025
Osman
SingaporeThe air con is not really strong. The TV doesn’t seem to be working well.
The private pool!
Stayed in May 2025
Reviewed: 12 May 2025
Teressa
AustraliaChairs lounge chairs and sofa were hard and uncomfortable
Loved the private pool. Breakfast good and staff fantastic
Stayed in May 2025
Reviewed: 4 May 2025
Teo
IrelandWe did not end up using the pool, as the water was still, and it there ended up being many dead insects in it. However, I did not request for the room to be made up (despite being asked) and I am not sure if the pool may have been cleaned if such a request was made. Shampoo is not the best and it was very difficult to open the toothpaste.
Service was exceptional. Breakfast being included was great. The villas were spacious and comfortable. The entire villa was well connected, between the room, bathroom, pool and patio. The walk into the villa was pretty.
Stayed in May 2025
Reviewed: 20 April 2025
Siok
SingaporeAircon no enough cool
Chill and relax .Nice service and faster reply thru WhatsApp .
Stayed in April 2025
Reviewed: 25 March 2025
Nonis
SingaporeNot enough shops around the area for afternoon snacks and dinner at night. There are 2 restaurants and a beach bar but all serve almost the same dishes. Tasty and okay if your staying for 2 nights. You would not have much more variety of food if you stayed longer. Prices across most of the shops are a bit more pricey when compared to Batam and Bali.
The Location was nice, a very short stroll down to the beach. The Villa was spacious and clean but the shower area needed a bit more lighting for the nights. The doors to the bathroom area needs to have a lock installed for locking the doors from inside the bedroom. This will help secure the Bedroom better at night. Hotel staff were wonderful. Overall it was an enjoyable stay.
Stayed in March 2025
Reviewed: 24 March 2025
Mark
SingaporeLagoi is still not fully developed. Facilities in the area are sparse
A hidden luxury near the beach
Stayed in March 2025
Reviewed: 1 March 2025
Bharat
SingaporeThe aircon in one of the rooms was not working properly. It even leaked sometimes. The pool has some algae init too, not horrible, but could use a cleaning.
It was quiet and a great value for money.
Stayed in January 2025
Reviewed: 19 January 2025
April
SingaporeCan't eat in the open long due to possibility of monkeys coming in to steal food Cannot leave the lights on at night because the next day, there were many insects in the sink.
Spacious. Friendly airport transfer staff and reception. Quiet and private.
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content