Reviews of Labak River Hotel by EPS 4 stars
Jl. Raya Tebongkang Singakerta Nyuh Kuning, 80571 Ubud, Indonesia
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGorgeous views from balcony with comfortable seating. Hotel and restaurant staff were absolutely lovely and happily assisted with taxis and other requests. Staff presented beautiful birthday gift on my last day.
The rooms are spacious and clean, however the hotel is looking quite run down and is need of some basic maintenance in rooms, lobby, pool and garden areas.
Dear Jacqueline, Thank you for taking the time to share your feedback and for your kind words about our staff and the beautiful views. We are delighted to hear that you enjoyed the balcony seating, our service, and the special birthday gift. We also appreciate your constructive comments regarding maintenance. Please rest assured that we have shared your feedback with our management team, and we are taking steps to improve the condition of our rooms, lobby, pool, and garden areas to ensure a more comfortable stay for all guests. It was a pleasure having you with us, and we hope to welcome you back in the future for an even better experience. Warm regards, Labak River Hotel Team
Dear Jacqueline, Thank you for taking the time to share your feedback and for your kind words about our staff and the beautiful views. We are delighted to hear that you enjoyed the balcony seating, our service, and the special birthday gif… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLoved the gardens, pool, and green spaces, it ensured a lot of birds, bats and creepy crawlies all friendly. Staff were attentive super friendly and did a great job
I appreciate its small hotel, but a basic gym and "proper" spa would really make a difference, there appear to be available rooms / spaces.
Dear AndyT, Thank you for your fantastic review! We are so glad to hear that you had a very happy stay at Labak River Hotel. We are delighted that you loved our gardens, pool, and green spaces and that you found our staff to be attentive and super friendly. We work hard to create a beautiful and welcoming environment, and your kind words are a great encouragement to our team. We also appreciate your feedback regarding the gym and spa facilities. We understand that a "proper" spa and a more complete gym would enhance the guest experience. We are always looking for ways to improve our facilities and will take your suggestions into serious consideration as we plan for future enhancements. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Warm regards, The Labak River Hotel Team
Dear AndyT, Thank you for your fantastic review! We are so glad to hear that you had a very happy stay at Labak River Hotel. We are delighted that you loved our gardens, pool, and green spaces and that you found our staff to be attentive an… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewA lovely place for a good price. Very friendly staff and nice pool with wonderful view.
The food was not very good.
Dear Chanelle, Thank you for choosing Labak River Hotel and for taking the time to share your feedback. We are delighted to see your overall rating of 7.0 and especially pleased that you found our staff, cleanliness, facilities, comfort, and value for money to be excellent with perfect scores of 10! It warms our hearts to know that you enjoyed our friendly staff, lovely pool, and wonderful view. We have noted your comment regarding the food and sincerely apologize that it did not meet your expectations. We are constantly striving to improve all aspects of our guest experience, and your feedback is invaluable in helping us do so. We will be reviewing our food offerings with our culinary team to ensure we address this. We truly appreciate your kind words about our staff and the positive aspects of your stay. We hope to have the pleasure of welcoming you back to Labak River Hotel in the future for an even more enjoyable experience. Warm regards, The Labak River Hotel Team
Dear Chanelle, Thank you for choosing Labak River Hotel and for taking the time to share your feedback. We are delighted to see your overall rating of 7.0 and especially pleased that you found our staff, cleanliness, facilities, comfort, a… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGardens River view Comfortable bed Great service
Food was average
Dear Finlay, Thank you very much for your kind review and for staying with us at Labak River Hotel. We truly appreciate your positive feedback on our gardens, river view, comfortable bed, and the service provided by our team. It’s always rewarding to know our guests had a pleasant experience. We also take note of your comment regarding the food. Your input is valuable, and we will use it to improve and provide a better experience in the future. We hope to welcome you back again soon! Warm regards, The Labak River Hotel Team
Dear Finlay, Thank you very much for your kind review and for staying with us at Labak River Hotel. We truly appreciate your positive feedback on our gardens, river view, comfortable bed, and the service provided by our team. It’s always r… Show more
Reviewed: 21 June 2025 · Stayed in March 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewGreat location, super spacious rooms and very friendly staff. Pool is lovely and view looking over the narrow river makes you feel like you are in the jungle.
Property is old. Hot water takes ages to warm up and the bathroom was a little smelly.
Dear Kayla, Thank you very much for sharing your experience at Labak River Hotel by EPS. We are truly pleased to hear that you enjoyed the spacious rooms, beautiful pool, jungle-like views, and especially the warm hospitality from our staff. Your kind words mean a lot to us. We also appreciate your valuable feedback regarding the bathroom and the hot water system. Please rest assured that we will take this seriously and follow up with our maintenance team to improve this for future guests. Thank you again for your thoughtful review and recommendation. We look forward to welcoming you back for an even better experience on your next visit. Warm regards, Labak River Hotel by EPS
Dear Kayla, Thank you very much for sharing your experience at Labak River Hotel by EPS. We are truly pleased to hear that you enjoyed the spacious rooms, beautiful pool, jungle-like views, and especially the warm hospitality from our staf… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation was ok
Nil
Dear Remya, Thank you very much for taking the time to share your feedback regarding your recent stay at Labak River Hotel. We’re pleased to know that you found our staff, cleanliness, facilities, and comfort to be satisfactory, and we're especially glad that you enjoyed the quality of the bed. However, we also take note of your comment regarding the location, and we’re truly sorry if it did not fully meet your expectations. Your input is valuable to us and will be shared with the team as we continue to improve our guest experience. We truly appreciate your visit and hope to have the opportunity to welcome you back in the future for a more satisfying stay. Warm regards, Labak River Hotel Team
Dear Remya, Thank you very much for taking the time to share your feedback regarding your recent stay at Labak River Hotel. We’re pleased to know that you found our staff, cleanliness, facilities, and comfort to be satisfactory, and we… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewSecond time staying here.
Dear Phyllis, Thank you for your wonderful review and for choosing to stay at Labak River Hotel again! We truly appreciate your kind words and perfect ratings. It’s always a pleasure to host you, and we’re delighted to know you had another great experience. We look forward to welcoming you back for another stay in the future! Best regards, Labak River Hotel by EPS
Dear Phyllis, Thank you for your wonderful review and for choosing to stay at Labak River Hotel again! We truly appreciate your kind words and perfect ratings. It’s always a pleasure to host you, and we’re delighted to know you had another… Show more
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe pool view! Amazing!
Cleanliness inside the room could be more improved, but not a big issue.
Dear Ms. Anne Caroline Perkovic, Thank you very much for your kind review and for choosing to stay with us at Labak River Hotel by EPS. We are thrilled to hear that you enjoyed the amazing pool view and had a pleasant stay. We also appreciate your feedback regarding the cleanliness of the room. We strive to continuously improve our services and will ensure that our housekeeping team is more attentive to this detail in the future. It was a pleasure hosting you, and we hope to welcome you back for an even better experience on your next visit! Warm regards, Labak River Hotel by EPS Team
Dear Ms. Anne Caroline Perkovic, Thank you very much for your kind review and for choosing to stay with us at Labak River Hotel by EPS. We are thrilled to hear that you enjoyed the amazing pool view and had a pleasant stay. We also apprec… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 14 September 2024 · Stayed in September 2024
Verified reviewRoom was close to the river. Sound of running water was amazing
Breakfast menu was limited
Dear Mr/s. Malie Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. For the breakfast menu, we already have a number of menu variants. But we will add some new menus to make it more varied. We will evaluate it to make it even better in the future. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Malie Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feed… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewLoved our stay at the hotel, the room was quite big, clean bathrooms and the view was beautiful.
Dear Mr/s. Phyllis Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us. We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We look forward to welcoming your stay with us again in the near future. Thank you and have a wonderful day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Phyllis Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuab… Show more
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewThe room view
Less cleaning, old furniture and old towels, old air conditioners all dirty, bathroom full of humidity bacteria…..breakfast and dinner no changes within days, no other option… you can not place dinner as sandwich… this is not dinner…..
Dear Mr/s. cristiana Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. We clean the rooms and surrounding areas every day. We will evaluate the performance of our staff for this. For AC cleaning, we have also done it regularly according to the schedule given by the technician. For towels and furniture, we will also evaluate which parts we have to repair and replace. For food in our restaurant, we have included many variants. And in the future there will be how many additions to the menu, and what you stated sandwiches are not part of the dinner we do not understand. What we regret is that your review score is very small for us and has a big impact on our place. We will endeavour to avoid this in the future. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. cristiana Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your … Show more
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewVery nice room and beautiful garden, swimming pool with a great view.
The restaurant menu a bit limited for the evening or lunch.
Dear Mr/s. Francois. Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. For the food menu, we will evaluate and discuss with our kitchen staff, in the future we will definitely update the menu and add some new menus to make it more complete and better in the future. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Francois. Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your … Show more
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe staff were helpful and friendly, and the location was not too far from Ubud Centre.
It might have been a decent 4 star property when it first started, but now it's just run down and undeserving of the status. The first thing we noticed upon entering the room was how run down the room looked. Not very well maintained, the cleanliness was also questionable throughout our 3 nights' stay even though there was housekeeping done daily. We had a toddler in tow and I was also still recovering from a surgery, so hygiene was paramount yet that was a major worry during our stay. For each day's housekeeping, we also realised we were shortchanged a lot. Our bedsheet was not changed, we were short of towels, short of toiletries, etc. We did not dare to use the kettle, as it was all rusty and even had some brownish water and blobs of stuff. We asked to change it but the kettle that was replaced was not any better so we did not touch it for the entire stay, nor did we dare to use any of the cups. The bathroom curtain was so riddled with mould, causing it to smell too. There was even a juvenile cockroach hiding under the bathroom mat when we first arrived. We were very disappointed with the entire stay as it definitely did not live up to our expectations nor the price we paid, especially since we had a few other choices in mind. I would not recommend this hotel to anyone until the management actually does a major review and overhaul of the place.
Dear Mr/s. Patricia Andrea Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. We will evaluate everything you commented on. We will also evaluate our cleaning performance as we have very strict cleaning standards, but since something like this happened we will check what happened at the time. However, what we regret is that your review score is so low that you said you would not recommend our place. However, we understand this and are working to make our place even better in the future. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Patricia Andrea Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you fo… Show more
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewNice waterpool area and super view from it, big VIP apartment, pleasant and useful personnel.
Dear Mr/s. Mihalache Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us. We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We look forward to welcoming your stay with us again in the near future. Thank you and have a wonderful day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Mihalache Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valu… Show more
Reviewed: 2 August 2024 · Stayed in August 2024
Verified reviewExcellent staff - they were so welcoming and helpful Free shuttle into Ubud town Beautiful pool
Dear Mr/s. Hazel Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us. We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We look forward to welcoming your stay with us again in the near future. Thank you and have a wonderful day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Hazel Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe bed was very comfortable with a huge bathroom. Arrived late at night and staff were available to help. Lovely gardens and pool and right next door to the yoga centre which has AMAZING food and yoga! Good value for money - next time I would request a room not close to the road
My room was close to the road and you could hear the car and scooter noise, all night. The breakfast was very average - the Ubud yoga centre food was sensational. Walk into town can take 30 minutes ,
Dear Mr/s. Deborah Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Breakfast will also be evaluated and there will likely be a breakfast update to make it even better. We also have a shuttle that can be used to get to Ubud. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Deborah Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your f… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewThe Staff were amazing. Always helpful and always smiling. I spent my 50th Birthday here and the staff brought me a cake and sang to me on my birthday, which my wife says she did Not arrange. This was so sweet and I will always remember it! The rooms were nice and quiet with lovely pool views.
The breakfast was pretty poor and the tables had ants all over them. Even though we had paid for half board we did not eat breakfast or any meals here during our stay which was very dissapointing and a waste of money. The pool was pretty cold compared to other hotels and my daughter and I both got ear infections due to the cleanliness of the pool. Not good. There was No bar even though it was supposed to have a pool bar! This needs to be looked at by management!
Dear Mr/s. Andy Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. For breakfast, we will evaluate what happened at that time. Because we have a standard for breakfast. We will emphasise to our staff to be better at serving breakfast. For ants, it might be unexpected because we are directly adjacent to nature. In addition, the cause of the swimming pool water is cold because our place is surrounded by lush nature and is next to the river which causes the temperature to be cooler and cooler. Regarding the infection that occurred, we will also ask why this happened. The bar beside the pool is not running yet because we have to prepare a number of things to reopen it. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Andy Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feed… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewStaff were nice & friendly
It’s old and run down
Dear Mr/s. Sachiko Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. We've also been renovating and updating our place bit by bit. Maybe there are some things that you say are lacking that we will evaluate so that in the future our place is even better. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
Dear Mr/s. Sachiko Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your f… Show more