Ulasan JW Marriott Hotel Surabaya 5 bintang
JL Embong Malang 85-89, Tegalsari, 60261 Surabaya, Indonesia
Membuka
Properti ini juga diberi ulasan oleh tamu lain:
Melaka, Malaysia
Jakarta, Indonesia
Cameron Highlands, Malaysia
Ipoh, Malaysia
Kyoto, Jepang
Tokyo, Jepang
Cimaja, Indonesia
Guangzhou, China
Cara kerja ulasan tamu
Tiap skor ulasan adalah antara 1–10. Untuk mendapatkan skor keseluruhan yang Anda lihat, kami menjumlahkan semua skor ulasan yang kami terima dan membagi totalnya dengan jumlah ulasan yang kami terima. Kami menggunakan sistem ulasan berbobot yang berarti bahwa makin baru ulasannya, makin besar pula pengaruhnya terhadap penghitungan skor ulasan totalnya. Selain itu, tamu dapat memberikan 'subskor' terpisah di bagian penting, seperti lokasi, kebersihan, staf, kenyamanan, fasilitas, kesepadanan harga, dan WiFi gratis. Perhatikan bahwa tamu mengirimkan subskor dan skor keseluruhan mereka secara terpisah, jadi tidak ada hubungan langsung di antara keduanya.
Anda dapat memberikan ulasan ke Akomodasi yang Anda pesan melalui Platform kami jika Anda menginap di sana atau jika Anda tiba di akomodasi tetapi tidak menginap di sana. Untuk mengubah ulasan yang telah Anda kirimkan, harap hubungi tim Customer Service kami.
Kami memiliki tim dan sistem otomatis yang ahli dalam mendeteksi ulasan palsu yang dikirimkan ke Platform kami. Jika kami menemukannya, kami menghapusnya dan, jika perlu, mengambil tindakan terhadap siapa pun yang bertanggung jawab.
Siapa pun yang menemukan sesuatu yang mencurigakan selalu dapat melaporkannya ke tim Customer Service kami, sehingga tim Fraud kami dapat menyelidikinya.
Idealnya, kami akan mempublikasikan setiap ulasan yang kami terima, baik positif maupun negatif. Namun, kami tidak akan menampilkan ulasan apa pun yang menyertakan atau merujuk kepada (antara lain):
- Komentar yang sensitif secara politik
- Konten promosi
- Kegiatan ilegal
- Informasi pribadi atau sensitif (misalnya email, nomor telepon, atau informasi kartu kredit)
- Kata-kata umpatan, referensi seksual, ujaran kebencian, komentar diskriminatif, ancaman, atau referensi kekerasan
- Spam dan konten palsu
- Kekejaman terhadap hewan
- Peniruan identitas (misalnya jika penulis mengaku sebagai orang lain)
- Pelanggaran apa pun terhadap pedoman ulasan kami.
Untuk memastikan ulasan tetap relevan, kami hanya dapat menerima ulasan yang dikirimkan dalam waktu 3 bulan setelah check-out, dan kami dapat berhenti menampilkan ulasan yang berusia 36 bulan ke atas – atau jika Akomodasi memiliki perubahan kepemilikan.
Akomodasi dapat memilih untuk membalas ulasan.
Saat Anda melihat beberapa ulasan, ulasan terbaru akan berada di atas, tergantung beberapa faktor lain (bahasa apa yang digunakan dalam ulasan, apakah ulasan hanya memiliki peringkat atau berisi komentar juga, dll.). Jika mau, Anda dapat mengurutkan dan/atau memfilternya (berdasarkan bulan, skor ulasan, dll.).
Kami terkadang menampilkan skor ulasan eksternal dari situs web perjalanan terkenal lainnya. Kami akan menjelaskannya ketika kami telah melakukan ini.
Panduan dan standar untuk Ulasan
Panduan dan standar ini bertujuan untuk menjaga konten di Booking.com tetap relevan dan ramah tanpa membatasi ekspresi dari pendapat yang tajam. Panduan ini juga berlaku terlepas dari sentimen negatif atau positif terhadap komentar.
Ulasan Anda haruslah berhubungan dengan perjalanan. Ulasan yang paling membantu bersifat mendetail dan bisa membantu orang lain untuk membuat keputusan yang lebih baik. Harap jangan menyertakan komentar pribadi, politik, etika, atau agama. Konten promo akan dihapus dan isu-isu mengenai layanan Booking.com sebaiknya dialihkan ke tim Layanan Pelanggan atau Jasa Akomodasi kami.
Ulasan harus layak untuk masyarakat global. Harap hindari penggunaan kalimat yang tidak pantas atau upaya untuk menulis kalimat tidak pantas dengan ejaan yang kreatif, dalam bahasa apapun. Komentar dan media yang berisi 'kalimat kebencian', pernyataan diskriminatif, ancaman, pernyataan eksplisit secara seksual, kekerasan, dan promosi kegiatan ilegal tidak diizinkan.
Semua konten harus asli dan unik untuk tamu. Ulasan paling berharga ketika mereka asli dan tidak bias. Kontribusi Anda harus menjadi milik Anda. Mitra akomodasi Booking.com tidak bisa memposting atas nama tamu atau menawarkan insentif untuk pertukaran ulasan. Upaya untuk menurunkan peringkat pesaing dengan mengirimkan ulasan negatif tidak akan ditoleransi.
Hormati privasi orang lain. Booking.com akan berusaha untuk menyamarkan alamat jelas email, nomor telepon, alamat website, akun media sosial, dan data lainnya.
Pendapat yang dikemukakan dalam ulasan adalah dari pelanggan Booking.com dan bukan dari Booking.com. Booking.com tidak bertanggung jawab atau memiliki kewajiban untuk setiap ulasan atau tanggapan. Booking.com adalah distributor (tanpa kewajiban untuk memverifikasi) dan bukan penerbit komentar dan tanggapan ini.
Secara umum, ulasan disortir berdasarkan tanggal ulasan and kriteria tambahan untuk menampilkan ulasan yang paling relevan, termasuk tapi tidak hanya mencakup: bahasa, ulasan dengan teks, dan ulasan bukan anonim. Opsi tambahan untuk menyortir mungkin tersedia (dari tipe traveler, dari skor, dll.)
Sangkalan terjemahan
Layanan ini mungkin berisi terjemahan oleh Google. Google menolak semua jaminan yang terkait dengan terjemahan, tersurat maupun tersirat, termasuk jaminan keakuratan, keandalan, dan jaminan tersirat apa pun yang dapat dijualbelikan, sesuai untuk tujuan tertentu, dan tidak ada pelanggaran.
Memuat ...
Diulas: 31 Juli 2025 · Menginap bulan Juli 2025
Ulasan terverifikasiDiulas: 24 Juli 2025 · Menginap bulan Juli 2025
Ulasan terverifikasiDiulas: 23 Mei 2025 · Menginap bulan Mei 2025
Ulasan terverifikasiKamar spacious meja kerja serta wifi yg memadai...lovely breakfast...serta Mr.Hadi di Fitness room was very helpful...
Agak jauh dari tunjungan Plaza krn kami biasa tinggal di hotel yg berdampingan tp kali ini tdk salah pilih👍
Dear Aga, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Aga, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations … Selengkapnya
Diulas: 24 April 2025 · Menginap bulan April 2025
Ulasan terverifikasiKeramahtamahan staffnya mengesankan
Tempat rebusan air panasnya bau kunyit
Dear Anton Halim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Anton Halim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expec… Selengkapnya
Diulas: 25 Maret 2025 · Menginap bulan Maret 2025
Ulasan terverifikasiLokasi bagus di pusat dan strong shower
Bed too soft
Dear Vidjongtius, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Vidjongtius, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did m… Selengkapnya
Diulas: 3 Januari 2025 · Menginap bulan Januari 2025
Ulasan terverifikasiDiulas: 31 Desember 2024 · Menginap bulan Desember 2024
Ulasan terverifikasiSuka sekali disini. Fasilitas gak di ragukan. Apalagi sama anak". Kids club sama kids activity gausah di tanya gimana seru nya ☺️ minus di bangunan sudah lama ajah. Tapi overall sangat puasss
Dear Camelia, Terimakasih sudah memilih JW Marriott Surabaya selama di Surabaya dan telah menyempatkan waktu untuk mengulas kami di TripAdvisor. Kami senang menerima ulasan bahwa servis dan fasilitas hotel kami sesuai dengan ekspektasi dan menjadi hal yang berkesan. Kami nantikan kunjungan anda di hotel kami pada kesempatan berikutnya. Salam hangat, JW Marriott Surabaya
Dear Camelia, Terimakasih sudah memilih JW Marriott Surabaya selama di Surabaya dan telah menyempatkan waktu untuk mengulas kami di TripAdvisor. Kami senang menerima ulasan bahwa servis dan fasilitas hotel kami sesuai dengan ekspektasi dan… Selengkapnya
Diulas: 12 Agustus 2024 · Menginap bulan Agustus 2024
Ulasan terverifikasiDiulas: 17 Juli 2024 · Menginap bulan Juli 2024
Ulasan terverifikasiBersih .. Dan staff nya ramah2 .. Dekat kemana2 .. Dan breakfast nya bnyk pilihan … Kamar nya juga besar . Recommended 👍👍
Dear Guswita, Thank you for taking the time to share your valuable feedback on booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Guswita, Thank you for taking the time to share your valuable feedback on booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did mee… Selengkapnya
Diulas: 9 Mei 2024 · Menginap bulan Mei 2024
Ulasan terverifikasiDiulas: 13 April 2024 · Menginap bulan April 2024
Ulasan terverifikasiKamarnya yang nyaman
Area parkir outdoor, mobil jadi kepanasan
Dear Aloysius, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Aloysius, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did me… Selengkapnya
Diulas: 23 Januari 2024 · Menginap bulan Desember 2023
Ulasan terverifikasiSarapan banyak variasi menu
Pada saat ramai tamu, antri sarapan 😅
Dear Ch, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Ch, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet you… Selengkapnya
Diulas: 21 November 2023 · Menginap bulan November 2023
Ulasan terverifikasiLokasi
Kasur terlalu empuk Bathtub licin
Dear Tri Andrini, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Tri Andrini, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did… Selengkapnya
Diulas: 21 Oktober 2023 · Menginap bulan Oktober 2023
Ulasan terverifikasiKarpetnya bersih. Bantalnya empuk. Kamar mandi bersih. Makanannya enak
Wangi parfum di lorong menyengat bangetz. Harga sarapan terlalu mahal
Dear Median, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Dear Median, Thank you for taking the time to share your valuable feedback on Booking.com and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet… Selengkapnya
Diulas: 4 Juni 2023 · Menginap bulan Mei 2023
Ulasan terverifikasiDiulas: 18 Mei 2023 · Menginap bulan Mei 2023
Ulasan terverifikasiDiulas: 16 Mei 2023 · Menginap bulan Mei 2023
Ulasan terverifikasiUlasan ini telah disembunyikan karena tidak sesuai dengan panduan kami.
Diulas: 15 Mei 2023 · Menginap bulan April 2023
Ulasan terverifikasiDiulas: 4 Maret 2023 · Menginap bulan Desember 2022
Ulasan terverifikasiDiulas: 2 Maret 2023 · Menginap bulan Februari 2023
Ulasan terverifikasiDiulas: 27 Februari 2023 · Menginap bulan Desember 2022
Ulasan terverifikasiDiulas: 15 Februari 2023 · Menginap bulan Februari 2023
Ulasan terverifikasireception terutama manager kurang familiar dan tidak memberikan solusi terhadap keluhan saya, attitude manager kurang bagus
Dear meisy, We recognize your valuable time and appreciate honest feedback you shared on our Booking.com. It has come to my attention that the facilities experience has not live up to your overall expectation. On behalf of the hotel team, we apologies for falling short of meeting your expectation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations and we believe one of our senior leader has been connected with you in the property for a recovery. We will do comprehensive discussion among the respective departments to review breakfast processes in the hotel. Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, we do hope you will consider JW Marriott Surabaya on your next journey to Surabaya so that we can deliver the guest experience you deserve. Sincerely, General Manager Gaurav Saxena
Dear meisy, We recognize your valuable time and appreciate honest feedback you shared on our Booking.com. It has come to my attention that the facilities experience has not live up to your overall expectation. On behalf of the hotel team, … Selengkapnya
Diulas: 13 Februari 2023 · Menginap bulan Desember 2022
Ulasan terverifikasiDiulas: 8 Februari 2023 · Menginap bulan November 2022
Ulasan terverifikasilokasi cukup baik, tempat tidur cukup besar utk tipe room twin bed
Dear Djudjuk Aryati, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Gaurav Saxena
Dear Djudjuk Aryati, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. O… Selengkapnya
Diulas: 6 November 2022 · Menginap bulan November 2022
Ulasan terverifikasiKamar luas, staff yang selalu ramah, senyum dan sangat membantu.. Sarapan yg luar biasa...🙂
Waktu yang dibutuhkan untuk check in yangTERLALU lama....
Dear Mr. Handy, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Dear Mr. Handy, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we… Selengkapnya