Reviews of JS Luwansa Hotel & Convention Center 4 stars
Jalan H.R Rasuna Said Kav C-22, 12940 Jakarta, Indonesia
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe service was impeccable. The lobby, the Ambassador Lounge on top floor are high quality. The pool deck is lovely. The pool bar was not really utilised much. The gym is basic but good. The rooms - I can see that they have gone with a 1970's pallette with brown wood and orange lighting, combined with cream tiling in the bathrooms. This feels like a 1990's style and, although an expensive upgrade, I believe it is necessary to change it to something more modern and current.
The rooms - I can see that they have gone with a 1970's pallette with brown wood and orange lighting, combined with cream tiling in the bathrooms. This feels like a 1990's style and, although an expensive upgrade, I believe it is necessary to change it to something more modern and current.
Dear Mr. Rodney, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for sharing your experience with us. We are truly delighted that you found our service impeccable and enjoyed the ambiance of the lobby, the exclusive comfort of the Ambassador Lounge, and the relaxing atmosphere of our pool deck. It is also great to hear that our gym met your needs and added to your overall stay. We genuinely appreciate your observations regarding the design and styling of our guest rooms. Your feedback about the vintage palette and lighting choices is especially valuable. While our current design aims to preserve a sense of timeless elegance, we understand the importance of staying visually current and aligned with evolving guest expectations. In fact, we are actively reviewing plans for future upgrades and your insights will certainly contribute to those discussions. As for the pool bar, thank you for highlighting this area. We are exploring ways to better activate the space and enhance the overall guest experience. It’s always a pleasure to learn from the perspective of our guests, and your comments help us grow and improve. Please do not hesitate to contact us should you need further assistance during your stay. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mr. Rodney, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for sharing your experience with us. We are truly delighted that you found our service impeccable and enjoyed the ambiance of the lobby, the exclusiv… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewStaff services at front desk and morning buffet breakfast
The room is old and not very clean.. found hairs in bathrooms and some part of the room. The aircond was not working well during hot day time.
Dear Mr. Albert, Thank you for bringing this to our attention. We extend our sincere apologies for your unpleasant stay during your recent visit. Thank you for taking the time to share your feedback. While we hope that you had a better stay on your visit, it is from feedback like this that we learn and we will use this to improve our services, especially for room cleanliness and the AC in the room. We work hard to provide a great guest experience, and in this case, we did not do our best. We will certainly address each and every one of your concerns internally and hopefully be able to make the necessary improvements to these unsatisfactory disappointments. We truly hope you once again consider returning and give us the opportunity to once again regain your trust. Please do not hesitate to contact us again should you need further assistance for your next visit. We look forward to serving you once again. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mr. Albert, Thank you for bringing this to our attention. We extend our sincere apologies for your unpleasant stay during your recent visit. Thank you for taking the time to share your feedback. While we hope that you had a better s… Show more
Reviewed: 3 July 2025 · Stayed in April 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in April 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewLocation Service Rooms
The SPA
Dear Mr. Srinath, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for your kind review. We are delighted to hear that you enjoyed our location, the service provided, and the rooms. It is also great to know you had a pleasant experience at our spa. We strive to create a relaxing and convenient environment for all our guests, and it’s wonderful to hear that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mr. Srinath, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for your kind review. We are delighted to hear that you enjoyed our location, the service provided, and the rooms. It is also great to know you had … Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified review-
Dear Mrs Ingrid, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mrs Ingrid, Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. Please do not hesitate to contact us should you need further assistance on … Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewThere was a concert the first 2 nights we stayed. It was quite noisy at night.
Dear Mrs Lolita Yulshanty, Warmest greeting from JS Luwansa Hotel and Convention Center, Thank you for taking the time to share your review. We regret not to have the chance to hear your inconvenience situation so we can respond, resolve, and rectify especially when it comes to your satisfaction and comfort. We truly hope you once again consider returning and give us the opportunity to once again regain your trust. Please do not hesitate to contact us prior to your next visit. We look forward to serving you once again. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mrs Lolita Yulshanty, Warmest greeting from JS Luwansa Hotel and Convention Center, Thank you for taking the time to share your review. We regret not to have the chance to hear your inconvenience situation so we can respond, resolve,… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe staff was very friendly and helpful. The breakfast was good. The room and bed was comfy.
Dear Mr/Mrs Faiz Kasmy, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. We appreciate your feedback on the comfort of our accommodations and also It is rewarding to hear that our food and beverage services contributed positively to your stay. We take pride in offering a diverse selection of dining options to cater to our guests' tastes and are pleased you enjoyed it. Please do not hesitate to contact us again prior to your next arrival so we can arrange your needs. We hope to meet and serve you again soon. Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mr/Mrs Faiz Kasmy, Warmest greeting from JS Luwansa Hotel and Convention Center. Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities. We ap… Show more
Reviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewStaff named Elva in reception helped me a lot with a check-in process. They upgraded our room to Ambassadors Club and my kids really enjoyed their afternoon tea.
Choice of breakfast is not as much as I expected but still nice.
Dear Mrs. Marsha Anjanie, We are delighted to know that you and family had enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for recognizing Elva for her service. Please know our teams are working hard to ensure good services given to our guests. Please do not hesitate to contact us should you need further assistance on your next stay. We look forward serving you once again Luwansa Heart, Dedi Ardiansyah Rooms Division Manager
Dear Mrs. Marsha Anjanie, We are delighted to know that you and family had enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for recog… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewGood location and good value for money
Very busy breakfast , limited food options
Dear Valued Guest, Thank you for your taking the time to write us your constructive feedback. Our approach is to try and address each guest request individually rather than trying to be everything to everyone all of the time. Or please feel free to let us know before you come down to breakfast, what you might be in the mood for, and if it is available, we will be sure to have it available for you at that time. We most certainly appreciate having you as our customer and truly appreciate your honest and genuine feedback as it helps to make JS Luwansa better. Luwansa Heart, Management Team
Dear Valued Guest, Thank you for your taking the time to write us your constructive feedback. Our approach is to try and address each guest request individually rather than trying to be everything to everyone all of the time. Or please fe… Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewGreat location
Wish there was more healthy food during breakfast
Dear Valued Guest, Thank you for your continuous support to our hotel and your constructive feedback Our approach is to try and address each guest request individually rather than trying to be everything to everyone all of the time. Please feel free to let us know before you come down to breakfast, what you might be in the mood for, and if it is available, we will be sure to have it available for you at that time. We most truly appreciate your honest and genuine feedback as it helps to make JS Luwansa better. We look forward serving you again. Best regards, Management Team
Dear Valued Guest, Thank you for your continuous support to our hotel and your constructive feedback Our approach is to try and address each guest request individually rather than trying to be everything to everyone all of the time. Pleas… Show more
Reviewed: 23 March 2024 · Stayed in February 2024
Verified reviewReviewed: 1 November 2023 · Stayed in October 2023
Verified reviewStaff was helpful
Dear Mr Swee Shin, sg Thank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Hotel
Dear Mr Swee Shin, sg Thank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa H… Show more
Reviewed: 24 October 2023 · Stayed in October 2023
Verified reviewThe worst service I ever discovered in a hotel!!! I already paid in Booking.com app and received a payment confirmation email. On arrival they claimed that it is not paid even then app said it is paid and the receipt as well! They forced me to pay again! So I got charged twice! Only offer reporting to Booking.com they admit the mistake. But still no refund! Unbelievable!!! Instead of just voiding the payment they say they will take 2 weeks to refund. So I’m still charged twice!!! Really bad hotel!!!
Dear Mr Jan Hendrik Thank you for taking the time to leave a review. We do apologize for any inconvenience or frustration you may have experienced, We strive to provide exceptional customer service, and it's disappointing to hear that we fell short in your case, as bank policy will take minimum two weeks, could be faster depend on bank merchant, We do apologize once again for inconvenience caused, Your feedback is greatly appreciated and will assist us in providing better service. Thank you for sharing your experience here at JS luwansa Hotel Jakarta Have great day a head
Dear Mr Jan Hendrik Thank you for taking the time to leave a review. We do apologize for any inconvenience or frustration you may have experienced, We strive to provide exceptional customer service, and it's disappointing to hear t… Show more
Reviewed: 1 October 2023 · Stayed in September 2023
Verified reviewLocation
Dear Mr Vinod Thank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Hotel
Dear Mr Vinod Thank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jaka… Show more