The room is good and it’s clean, the complex is nice and well organized. I personally found it a bit expensive for the area but there are not good alternatives close by. The night can be cold and there’s not a heater in the room.

Very nice location and breakfast, staff kind and friendly. WiFi was working very well and they allow check out at 12 am, which allowed us to visit bromo and come back for a shower, breakfast and to pick up our bag packs.

Stayed in August 2025

The rooms were cold and damp. One evening after it rained, the clothes in our bags were damp as well as the bedding. The walls and windows were visibly wet each day and night. The hotel changed bedding but had no fix for the damp in the room. The rooms are not soundproof and there is a lot of noise throughout the night. The Bromo sunrise tour starts too early - you arrive at the viewpoint around 2 hours before sunrise and wait in the cold. This could be cut shorter by leaving 60-90 minutes later and you could still have the experience of the sunrise without waiting around in the cold for hours.

Scenic Resort in a picturesque location Comfortable bed Friendly staff Good quality food and drinks available across the restaurants and cafes Complimentary tea and cakes each day - given banana strudel as leaving gift. Good activities available through the hotel - Bromo sunset walk is very enjoyable with a friendly guide

Stayed in July 2025

The bedroom was damp and the bathroom needs updating. On the small side too. Only 1 plug for use.

Lovely gardens and fantastic breakfast. Friendly staff.

Stayed in May 2025

Only issue was the room which was very small

Beautiful place and great location. Staff lovely and food great.

Stayed in April 2025

Price-performance ratio is questionable

Nice and supportive staff

Stayed in March 2025

The sink was in one place, while the shower cabin was in another, which was not very convenient. It would also be preferable to have a handheld showerhead in the shower cabin. Additionally, I didn't like the presence of flies flying around in the dining room.

An excellent quiet room in close proximity to the volcano. Luxurious fresh air.

Stayed in December 2024

It didn't feel like value for money, wasn't welcoming with no hotel lounge or seating, only an art gallery.

Location was brilliant

Stayed in September 2024

As a repeat guest the staff know that we need to park such that we are guaranteed to be able to leave the hotel early morning for the races we go to Bromo to attend. This has been an issue in the past when we were blocked in and it took half an hour to find the owner of the car blocking us. If heading for a race start, half an hour delay is unacceptable. This will be the last time we stay at Jiwa Jawa as it again became a big problem. They phoned us 3 times and then came to our room after we were in bed, insisting we move our car. It was parked where staff had directed us to park but they didn't accept our reluctance to move it. Eventually we had to park it out on the steep, narrow road, with orange hazard cones around it, so that one of their "VIP" guests could park in the bay that had been assigned to us. Whilst I know this type of status system operates in Indonesia, I find it unacceptable that we were literally harassed to accept that we were second class guests! Unbelievable!

This is the 6th time we have stayed here and the staff are always very friendly and helpful. We were really pleased that there was a dessert awaiting us in our room. It was a nice gesture.

Stayed in November 2024

The room was very cold. The bathroom was dirty when we arrived and was not cleaned for the two days we were there.

The location was great for an early morning start to Mount Bromo. The restaurnt was good.

Stayed in September 2024

Very small room, no WiFi in room, bathroom was not clean and very old.

Location ideal for Bromo excursion. Good breakfast with many options, decent dinner.

Stayed in September 2024

The room could be cleaner, bathroom smelled at bit

Great location, great food and staff

Stayed in September 2024

Restaurant need to walk to reach there

Good breakfast and good view

Stayed in August 2024

The rooms

The hotel is nice and the common areas are well curated. The room was very small, not nice, the bathroom was poor and we had no electricity for the all night so we could not recharge the phones or dry our hairs. Stuff has been very nice and accommodating and they give us a partial refund for the trouble. Overall a nice hotel but pricy for what you get.

Stayed in August 2024

Monopoly on excursions and taxi services - very convenient but expensive

Spacious Elegant Art gallery Wonderful grounds

Stayed in August 2024

Rooms could do with a bit of cleaning Restaurant lacked atmosphere as large space with art on walls…felt a little like eating in a gallery We were only there for a night though so may be different if stay is longer

Large loft room which comfortably sleeps family of four Beautiful hotel lobby Good food options at restaurant…traditional and western food to suit all Pleasant staff

Stayed in August 2024

The room is very small and dated with very basic facilities

The resort is beautiful with a good restaurant. Staff are friendly and they helped us book the jeep tour.

Stayed in May 2024

The room was small, lacked Wi-Fi and a fridge, and the bathroom was dirty. Compared to other hotels on my Java trip, this was one of the worst.

The location was convenient and the breakfast was fabulous. The entrance and lobby were nice and unique.

Stayed in May 2024

Honest feedback the room is a bit small and below expectation as it's not considered cheap compared to other stays around the area. The washroom is also quite small - recommended for young couples/solo traveller. Feels like it's too small for families.

The location is nearby Mount Bromo viewpoint and the weather is chill at night. Location wise is good, staff are very attentive and helpful. Also, many varieties for the breakfast and can find souvenirs near the hotel lobby.

Stayed in May 2024

Room & bathroom - a bit dated. It needs to be refreshed Bedding - needs improving

Breakfast - good spread Landscaping - beautiful Ambience - quiet

Stayed in May 2024

It could be better if it can improve its soundproof. Also it should add some furnitures in rooms such as closets and tables. Washbasin is too small to use. There’s even no hanger to hang on a towel next to the sink.

Friendly staff and food

Stayed in May 2024

Unfortunately no vegetarian options at their restaurant which was quite disappointing.

Excellent location for Bromo. Helpful staff

Stayed in April 2024

No hot water in shower first night Limited English Breakfast requires 2 times ordering as waiter has no understanding

Stayed in March 2024

Hygiëne. We loved our stay in the hotel but the room was not clean. There were multiple hairs in the bathroom, and the bedsheets had stains. showerhead was broken so we only had one stream to freshen up a bit. Please make sure rooms are clean, this makes a big difference.

The view, the garden, close to Bromo. Great place to stay if you would like to visit Bromo. Great breakfast after the tour at the hotel.

Stayed in March 2024

The booking of tours and airport transfer can be more clearer i.e. payment wise. In the email sent, we could pay by card but was asked to pay by cash at reception. Communication wise it could be clearer

We had insects in our room upon check in i.e. mosquitoes upon check in. It will be good if you could do a quick check to ensure the rooms are clean and clear of insects. Having said that the service staff came promptly to provide us with a spray. Although the room came with a balcony, we did not open the door in case of mosquitoes. Perhaps you may want to look at fogging the venue every so often.

Stayed in December 2023