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Reviews of Jambuluwuk Convention Hall & Resort Puncak 5 stars

Jl. Raya Tapos no 63, Ciawi, 16720 Puncak, Indonesia

#16 of 47 hotels in Puncak

Guests' Choice

Review score

Based on 30 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    Nothing everything great and nice

    Our villa is VILLA SEMBAWA with a 3 room and 2 bed each room, nice kitchen if someone like to cook while stay.. Nice bathroom, very clean.. breakfast just nice .. swimming pool so nice and great at the great location. Will repeat again soon.. ❤️❤️

    Stayed in August 2025

  • Reviewed: 18 June 2025

    9.0
    Its was my first time came to stay here . Endah , Heru & Yogi and all team absolutely are helful .
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 1 night
    • Submitted via mobile

    The kitchen needs to be improved in terms of cleanliness and complete cutlery should be available.

    The atmosphere & place is simply amazing.

    Stayed in June 2025

  • Reviewed: 6 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Adem,Nice view ditambah hujan makin sahdu, Ubur - ubur ikan lele Yo staycation re

    Stayed in February 2025

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 2 nights
    • Submitted via mobile

    Good facilities, with sport hall. Very helpfull staffs, we had a little accident because our fault, but the staffs helped quickly

    Stayed in April 2024

  • Reviewed: 27 September 2022

    7.0
    Nice break for family in puncak
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 3 nights
    • Submitted via mobile

    Shower room and kitchen

    A big villa for family, plenty swimming pools to choose. There’s a clean restaurant in the location. Most of the staff are friendly and helpful.

    Stayed in August 2022

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    Nice villas awesome landscaping, The guy in the front desk really helpful and cooperative he provided me with adapter to recharege phone till i bought one next morning

    Stayed in August 2025

  • Reviewed: 25 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 1 night
    • Submitted via mobile

    Road access is quiet hard, but still accessible. Not recommended to turn left after gate with cars.

    Staff are very friendly, good vibes. Very recommended for family or business. Worth the money 💰

    Stayed in July 2025

  • Reviewed: 4 February 2025

    10
    Exceptional
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    the staff was incredibly friendly and professional, making check in smooth and quick. the room was clean, comfortable, and well designed, with a great view. the hotel facilities, including the pool, were exellent. highly recommend for anyone looking for a comfortable and convenient stay😍

    Stayed in February 2025

  • Reviewed: 4 August 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Three-Bedroom Superior Villa
    • Stayed 2 nights
    • Submitted via mobile

    resturant

    nothing

    Stayed in July 2024

  • Reviewed: 21 July 2024

    6.0
    It is a very nice place and the staff are even nicer but please change the location on the website
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 3 nights
    • Submitted via mobile

    It was written in the description that it is in the Puncak area, but unfortunately it is about an hour away from Puncak, and the Booking administration did not help me in this matter despite sending more than one message asking for help from the site.

    Clean and nice

    Stayed in July 2024

  • Reviewed: 15 February 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Good Wifi, Good Ambience Back to Nature

    Stayed in December 2023

  • Reviewed: 18 October 2023

    3.0
    Mixed Experience in a Beautiful Setting
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    I recently stayed at this resort, and my experience was a bit of a mixed bag. Let me break it down for you. Positive Points: 1. The natural surroundings of the resort are absolutely stunning. If you're a nature lover, you'll appreciate the picturesque setting. 2. The pricing for our stay was quite reasonable, making it accessible to a wider range of travelers. 3. The staff members were generally polite and friendly, which added a touch of warmth to our stay. Negative Points: 1. A significant issue we faced was that despite booking two one-room villas, we were given a single villa with two rooms. Surprisingly, we were charged the same amount as we would have been for two separate villas. 2. Cleanliness was not a strong suit of the resort. Don't expect spotless accommodations, as our experience suggested that the cleaning left much to be desired. 3. Communication with the front desk and housekeeping was a challenge. We had to make numerous calls, often with no response, to get even basic requests fulfilled. 4. It's unfortunate that you have to constantly ask for things to be done. Simple tasks like cleaning the villa, providing water, or clearing used dishes seemed to be overlooked unless we reminded them. 5. The breakfast service was a letdown. We requested it to be delivered at 9 am, but it arrived after 10 am, even after following up with two calls. 6. Attention to detail is lacking. In one of the rooms, we noticed mismatched curtains, indicating a lack of thoroughness in maintaining the accommodations. 7. The overall cleanliness was subpar. Lingering dust indicated that some areas hadn't been properly cleaned for a long time. In summary, while the resort's natural setting and reasonable prices have their appeal, the service quality and attention to detail need significant improvement. If you're willing to overlook these shortcomings for the sake of the picturesque location, this resort might still be worth considering.

    Stayed in October 2023

  • Reviewed: 5 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Deluxe Villa
    • Stayed 3 nights
    • Submitted via mobile

    Nothing can be mentioned.

    Nice place.

    Stayed in August 2023

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Four-Bedroom Deluxe Villa
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 18 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 1 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 5 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Four-Bedroom Deluxe Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 4 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 1 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Three-Bedroom Deluxe Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 10 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 16 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 7 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Superior Villa
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2023

Showing 1 – 25

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