Jl. Raya Tapos no 63, Ciawi, 16720 Puncak, Indonesia
#16 of 47 hotels in Puncak
Guests' ChoiceBased on 30 hotel reviews
7.6Cleanliness
7.6
Comfort
7.8
Location
8.0
Facilities
7.7
Staff
8.5
Value for money
7.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 1 September 2025
Zulkifli
MalaysiaNothing everything great and nice
Our villa is VILLA SEMBAWA with a 3 room and 2 bed each room, nice kitchen if someone like to cook while stay.. Nice bathroom, very clean.. breakfast just nice .. swimming pool so nice and great at the great location. Will repeat again soon.. ❤️❤️
Stayed in August 2025
Reviewed: 18 June 2025
Pariury
PortugalThe kitchen needs to be improved in terms of cleanliness and complete cutlery should be available.
The atmosphere & place is simply amazing.
Stayed in June 2025
Reviewed: 6 February 2025
Amir
IndonesiaAdem,Nice view ditambah hujan makin sahdu, Ubur - ubur ikan lele Yo staycation re
Stayed in February 2025
Reviewed: 10 April 2024
Danelle
IndonesiaGood facilities, with sport hall. Very helpfull staffs, we had a little accident because our fault, but the staffs helped quickly
Stayed in April 2024
Reviewed: 27 September 2022
Earl_y
United KingdomShower room and kitchen
A big villa for family, plenty swimming pools to choose. There’s a clean restaurant in the location. Most of the staff are friendly and helpful.
Stayed in August 2022
Reviewed: 26 August 2025
Nasser
Saudi ArabiaNice villas awesome landscaping, The guy in the front desk really helpful and cooperative he provided me with adapter to recharege phone till i bought one next morning
Stayed in August 2025
Reviewed: 25 July 2025
Cassandra
AustraliaRoad access is quiet hard, but still accessible. Not recommended to turn left after gate with cars.
Staff are very friendly, good vibes. Very recommended for family or business. Worth the money 💰
Stayed in July 2025
Reviewed: 4 February 2025
Endah
Indonesiathe staff was incredibly friendly and professional, making check in smooth and quick. the room was clean, comfortable, and well designed, with a great view. the hotel facilities, including the pool, were exellent. highly recommend for anyone looking for a comfortable and convenient stay😍
Stayed in February 2025
Reviewed: 4 August 2024
Fahd
Saudi Arabiaresturant
nothing
Stayed in July 2024
Reviewed: 21 July 2024
Adly
Saudi ArabiaIt was written in the description that it is in the Puncak area, but unfortunately it is about an hour away from Puncak, and the Booking administration did not help me in this matter despite sending more than one message asking for help from the site.
Clean and nice
Stayed in July 2024
Reviewed: 15 February 2024
Gilang
IndonesiaGood Wifi, Good Ambience Back to Nature
Stayed in December 2023
Reviewed: 18 October 2023
Yousuf
OmanI recently stayed at this resort, and my experience was a bit of a mixed bag. Let me break it down for you. Positive Points: 1. The natural surroundings of the resort are absolutely stunning. If you're a nature lover, you'll appreciate the picturesque setting. 2. The pricing for our stay was quite reasonable, making it accessible to a wider range of travelers. 3. The staff members were generally polite and friendly, which added a touch of warmth to our stay. Negative Points: 1. A significant issue we faced was that despite booking two one-room villas, we were given a single villa with two rooms. Surprisingly, we were charged the same amount as we would have been for two separate villas. 2. Cleanliness was not a strong suit of the resort. Don't expect spotless accommodations, as our experience suggested that the cleaning left much to be desired. 3. Communication with the front desk and housekeeping was a challenge. We had to make numerous calls, often with no response, to get even basic requests fulfilled. 4. It's unfortunate that you have to constantly ask for things to be done. Simple tasks like cleaning the villa, providing water, or clearing used dishes seemed to be overlooked unless we reminded them. 5. The breakfast service was a letdown. We requested it to be delivered at 9 am, but it arrived after 10 am, even after following up with two calls. 6. Attention to detail is lacking. In one of the rooms, we noticed mismatched curtains, indicating a lack of thoroughness in maintaining the accommodations. 7. The overall cleanliness was subpar. Lingering dust indicated that some areas hadn't been properly cleaned for a long time. In summary, while the resort's natural setting and reasonable prices have their appeal, the service quality and attention to detail need significant improvement. If you're willing to overlook these shortcomings for the sake of the picturesque location, this resort might still be worth considering.
Stayed in October 2023
Reviewed: 5 August 2023
Sultan
AustraliaNothing can be mentioned.
Nice place.
Stayed in August 2023
Reviewed: 31 July 2025
Ilham
IndonesiaThere are no comments available for this review
Stayed in July 2025
Reviewed: 2 July 2025
Khalid
OmanThere are no comments available for this review
Stayed in July 2025
Reviewed: 18 June 2025
Pariury
PortugalThere are no comments available for this review
Stayed in June 2025
Reviewed: 1 April 2025
Jens
GermanyThere are no comments available for this review
Stayed in April 2025
Reviewed: 27 May 2024
Kevinuriati
IndonesiaThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 January 2024
Lukman
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: 4 September 2023
Ayman
Saudi ArabiaThere are no comments available for this review
Stayed in August 2023
Reviewed: 1 July 2023
Ahmad
IndonesiaThere are no comments available for this review
Stayed in July 2023
Reviewed: 10 April 2023
Susanto
IndonesiaThere are no comments available for this review
Stayed in April 2023
Reviewed: 16 February 2023
Saad
Saudi ArabiaThere are no comments available for this review
Stayed in February 2023
Reviewed: 7 January 2023
Matthew
AustraliaThere are no comments available for this review
Stayed in January 2023
Showing 1 – 25
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