Reviews of InterContinental Hotels Jakarta Pondok Indah by IHG 5 stars
Jl.Metro Pondok Indah kav. IV TA, 12310 Jakarta, Indonesia

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
NA.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
None
Dear Sinta, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Sinta, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back t… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStayed at the Intercontinental in Jakarta recently and honestly the staff were amazing. Super friendly, really accommodating and even upgraded all 3 of our rooms without any hassle. They looked after us really well. The breakfast was fantastic – loads of choice and everything was fresh and tasty. Definitely one of the highlights of the stay. Only downside is the location. The hotel itself is great, but it’s pretty isolated. If you want to grab a quick drink or get into the busier parts of the city, it takes a while. Overall – great service, great food, not the best spot if you want easy access to things.
Location
Dear Shiraz, Thank you for taking the time to tell us about your experience at InterContinental Jakarta Pondok Indah. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental Jakarta Pondok Indah Sincerely, Romy Herlambang Director of Marketing Communications
Dear Shiraz, Thank you for taking the time to tell us about your experience at InterContinental Jakarta Pondok Indah. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes… Show more
Reviewed: 17 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewA very professional team to ensure a comfortable & luxurious stay.
Dear Sibsankar, Thank you for taking the time to tell us about your experience at InterContinental Jakarta Pondok Indah Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Sibsankar, Thank you for taking the time to tell us about your experience at InterContinental Jakarta Pondok Indah Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make chang… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewConvenience and comfort all in one place.
None, its always been perfect!
Dear Pasha, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Pasha, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back t… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe professional treatment and service provided by all staff, big size rooms, clean and comfortable and great breakfast and well organized and managed.
Nothing
Dear Ali, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Ali, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat staff, great service, excellent rooms, good location. Loved the breakfast
Nothing
Dear Roger, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Roger, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back t… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewgreat location
nothing
Dear Astrid, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon. Sincerely, Romy Herlambang Director of Marketing Communications
Dear Astrid, Greetings from InterContinental Jakarta Pondok Indah. Thank you for giving a wonderful recommendation about our hotel. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back … Show more
Reviewed: 27 June 2025 · Stayed in May 2025
Verified review