The noise from the street was so loud as the soundproofing in the room needs to be adjusted.

Everything was superb, the room was clean, the breakfast was delicious with lots of choices. The location was perfect, close to the biggest mall and heritage buildings

Stayed in July 2025

Cramped bathroom, noise from disco ay night, limited English TV channels.

Location is good, nice breakfast.

Stayed in July 2025

Beautiful hotel and nice staff

Stayed in June 2025

Some parts of the furniture were not in good shape. Soap dispenser was not working, jammed.

Location is perfect. Staff were fantastic

Stayed in November 2024

the price for breakfast is too much...

the room was excellent, and also the staff they are very kind people.

Stayed in July 2024

the room service a bit overpriced, but convenient and taste good

The location is really close to some great tourist spots, and the staff are super friendly, always on time, and very accurate.

Stayed in April 2024

- Food: Not that great - Loyalty: Not much rewards -

Clean Space good Staff good

Stayed in March 2024

Unpleasant Welcome

Almost Everything

Stayed in March 2024

None

Almost Everything

Stayed in March 2024

De ligging to much trafic

Huuhhh

Stayed in September 2023

The windows in our room are not soundproof so that we can hear noises from the street.

Great location. Very near to Tunjungan plaza, Alun-alun and etc.

Stayed in September 2023

Main Topic was the noice from the traffic entering the room. So peacefull sleeping was nearly impossible. Better windows would help quite a lot. The floor and rooms were more of the vointage type. That means renovation would be expected soon. the backyard of the hotel was somehow unexpected, as it looked like a lost area.

I was received by very friendly staff,. The breakfast was fantastic good and in a quired place. Bed was comfortable. Location near to Mal, Submarine, Local areas and in an acceptable distance to the airport. Pool area was acceptable

Stayed in September 2023

old building without a major upgrade

location is good

Stayed in February 2023

Towels should be changed, they are too old.

Friendly staff and good breakfast. Comfortable room with enough space.

Stayed in February 2023

The hotel is an old hotel and the price is higher than normal rate due to peak season. The breakfast is standard

Location was good

Stayed in January 2023

The accommodations were clean and nice, but above all, the breakfast was varied and delicious. I recommend including breakfast.

Stayed in August 2025

There were mosquitos in the room which didn't allow us to sleep at all on first night. Although later they took care of it using a spray, but apparently 1 night wasted completely. A very serious concern was that there were bats moving around in the swimming pool, touching the water every now and then. I asked for a quiet room which they gave on the back side of the hotel but apparently there was a disco club nearby and the music blasted till 4 AM. Not good if you are a light sleeper like me. Would not recommend.

Location was good, plenty of places to explore nearby, shops, restaurants. Staff was welcoming, professional and helping. Room was pretty spacious. Small and dirty swimming pool.

Stayed in August 2025

- I got room No. 525 with city views (as requested) but unexpectedly it seemed like my room had no soundproofing so I couldn't rest/sleep all night because of the noise of the highway and even the sound of motorbikes on the road kept roaring and the sound of their exhausts was deafening! - The shower water couldn't flow fast enough and was even slow to just fill the bath tap. - The towels no longer looked comfortable, worn and stiff.

- The hotel location is very strategic in the middle of Surabaya. - Spacious and aesthetic rooms - Parking lot, free and quite spacious - I left something behind and the management informed me and sent it to my home address.

Stayed in January 2025

The bedsheets and pillow covers are very dirty and smelly. The shampoo is mostly just water 🙆🏻‍♀️. The hotel lobby looks like 4 stars hotel, but the room and the service just like 2 stars hotel. The restaurant need to learn how to serve foods and how to serve customers better. We had dinner there and they gave us a very cold chicken satay 🤦🏼‍♂️ and they didn’t give us napkins. They were in rush to push us to pay. Just because they were about to close so they think we deserve their bad service smh and none of them told us that they were about to close. Next time you guys better tell to your customers if you’re about to close than give bad service and bad foods to your customer. The breakfast foods also all cold, even the porridge also cold

The area, it’s in the middle of the city and very close to the mall and many restaurants.

Stayed in January 2025

expecting more

ok

Stayed in June 2024

Not Sound Proof Room.

Generally all is well

Stayed in March 2024

None

EVERYTHING

Stayed in March 2024

NOTHING

EVERYTHING

Stayed in February 2024

Nothing

Everything

Stayed in February 2024