Reviews of Hotel Indonesia Kempinski Jakarta 5 stars
Jalan Mh Thamrin 1, 10310 Jakarta, Indonesia
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClose to market and malls
Expensive old 5 stars style
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
This property need to upgrade the maintenance and upkeep
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologise for the poor experience you had with the maintenance and the quality of our facilities and services. It's clear that we fell short of meeting international standards, and we are disappointed that we did not provide the level of service you expected. Please know that we take your comments seriously. We have already initiated a full review of our maintenance protocols and are planning significant upgrades to our facilities to ensure a better experience for all our guests. Your feedback is invaluable in helping us identify the areas that need the most attention. We hope you will give us another opportunity to provide you with the high-quality experience you deserve. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologise for the poor experience you had with the maintenance and the quality of our facilities and services. It's clear that we fell short of meeti… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewroom 228 the toilet sink is not functioning
Dear Valued Guest, Thank you for choosing Hotel Indonesia Kempinski Jakarta. We sincerely apologise for the issue you experienced with the toilet sink in Room 228. We understand how frustrating it is when something as essential as a sink isn't working properly, and we are very sorry for the inconvenience this caused during your stay. Please be assured that we have immediately dispatched our maintenance team to inspect and repair the sink to prevent this from happening again. We truly appreciate you bringing this to our attention. Your feedback is crucial in helping us maintain the high standards our guests expect. We hope to have the opportunity to welcome you back and provide you with a flawless experience on your next visit. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Dear Valued Guest, Thank you for choosing Hotel Indonesia Kempinski Jakarta. We sincerely apologise for the issue you experienced with the toilet sink in Room 228. We understand how frustrating it is when something as essential as a sink … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe spacious room, room facilities and the staff are helpful.
Access for the car is limited and there is no pedestrian way to go in and out of the hotel from the road
Dear Valued Guest, Thank you for your review. We're delighted to hear that you enjoyed the spacious room, our facilities, and found our staff to be helpful. We also appreciate you bringing the issues with car and pedestrian access to our attention. We understand that this can be a significant inconvenience, and we sincerely apologise for the limited access from the road. Your feedback is invaluable as it highlights key areas where we need to improve. We hope to have the opportunity to welcome you back again and provide you with a more seamless experience. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valued Guest, Thank you for your review. We're delighted to hear that you enjoyed the spacious room, our facilities, and found our staff to be helpful. We also appreciate you bringing the issues with car and pedestrian access to … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewLove the bathub, comfortable bed and pillows, lush bath towels, friendly service
Nothing
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should … Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewCentre of jakarta ! Love the space and everything .
Aircon in the lobby seems not really working so it’s quite warm for 5 star hotel . Staffs a bit chatty to each other between staffs and feels a bit informal . Compare to service that we had before in other 5 stars hotel .
Dear Valuable Guest, Thank you for your review. We are glad to hear you enjoyed the space and found our central location convenient. We sincerely apologise for the issues you experienced with the air conditioning in our lobby and for the informal behavior of some of our staff. This is not the standard we aim to provide, and we are taking your feedback seriously. We have addressed the air conditioning issue with our engineering team and have reminded our staff of the importance of maintaining a professional and attentive demeanor. We appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a true five-star experience that meets your expectations. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta
Dear Valuable Guest, Thank you for your review. We are glad to hear you enjoyed the space and found our central location convenient. We sincerely apologise for the issues you experienced with the air conditioning in our lobby and for the … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should you need further assistance, we are at your service. Sincerely, The Management Team Hotel Indonesia Kempinski Jakarta.
Dear Valued Guest, Thank You for choosing Hotel Indonesia Kempinski Jakarta. We are glad that you enjoyed your recent stay with us and we look forward to welcoming you back in the near future for another exceptional experience. Should … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff, location, facilities
Still annoyed by the mess made on my spa bookings. They did apologise but it shouldnt have happened.
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Indonesia Kempinski Jakarta. We sincerely appreciate your kind words about our staff, location, and facilities—it’s always rewarding to know these aspects contributed positively to your experience. At the same time, we deeply regret the inconvenience caused by the spa booking mishap. Please accept our apologies once again for this oversight. While we are glad our team addressed the issue with an apology, we fully acknowledge that such errors should not occur, and we are reviewing our procedures to prevent similar situations in the future. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a seamless and exceptional stay. Should you wish to discuss your experience further, please feel free to reach out to us directly. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Indonesia Kempinski Jakarta. We sincerely appreciate your kind words about our staff, location, and facilities—it’s always rewardin… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything! Amazing hotel!
Nothing!
Dear Valuable Guest, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments, it is much appreciated! We shall get back to you in due time, should it be required. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valuable Guest, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments, it is much appreciated! We shall get back to you in due time, should it be required. Sincerely, The Manageme… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location and the hospitality
Need furniture upgrade
Dear Valued Guest, Thank you for sharing your feedback on your recent stay at Hotel Indonesia Kempinski Jakarta. We're delighted to hear that you enjoyed our prime location and the hospitality of our team. Providing warm, genuine service is something we take great pride in. We also appreciate your comment about the furniture. We've noted your feedback and are always looking for ways to enhance our guest experience. We hope to welcome you back again soon for another enjoyable stay. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valued Guest, Thank you for sharing your feedback on your recent stay at Hotel Indonesia Kempinski Jakarta. We're delighted to hear that you enjoyed our prime location and the hospitality of our team. Providing warm, genuine servi… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent. Although there was a small hiccup on one of the mornings, our server, Jamil, was outstanding. He remembered our favourite drinks and checked in on us regularly. The breakfast spread was impressive, with a wide variety of options, including certain dishes that could be ordered from the kitchen on weekdays (likely due to higher crowds on weekends). The location is very central, and the huge Central Park malls are linked to the hotel.
A couple of minor points: the bathtub switch to release water required a bit of effort to double-click properly, and the aircon control panel seemed fixed at a certain temperature despite my selection. That said, the staff promptly sent someone to adjust it to my preference, which I really appreciated.
Dear Valued Guest, Thank you for sharing your detailed feedback on your recent stay. We are delighted to hear you had such a positive experience with our breakfast, especially with our team member, Jamil. We are incredibly proud of our staff and it's wonderful to know he made such a lasting impression by remembering your favorite drinks and providing such attentive service. We're also glad you enjoyed the impressive variety of our breakfast spread and found our central location convenient for exploring the Central Park malls. We also sincerely appreciate you bringing a couple of minor issues to our attention. Please accept our apologies for the trouble you experienced with the bathtub and the air conditioning control panel. We've taken note of your feedback and will use it to address these issues and improve our guest experience. It is our goal to ensure every detail of your stay is perfect, and we are happy to hear our team was able to promptly resolve the air conditioning issue for you. We hope to have the opportunity to welcome you back again soon for an even more seamless and enjoyable stay. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valued Guest, Thank you for sharing your detailed feedback on your recent stay. We are delighted to hear you had such a positive experience with our breakfast, especially with our team member, Jamil. We are incredibly proud of our sta… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThis hotel is coveniently located on the main road leading to National Monument and to skyscraper with the observatory on the 99th floor. The hotel is also connected to the Indonesia mall which was also super convenient. The room on the 15th floor was super tidy and spacious, we also had a nice view of the roundabout and the fountain on the road! The breakfast was excellent with plenty of food offered. The staff was friendly and really attentive. Highly recommended stay!
Nothing.
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience during your recent stay with us. It's wonderful that you found our location convenient for visiting local landmarks and that the direct connection to the mall was a highlight of your visit. We're also glad to hear that you enjoyed your room on the 15th floor, appreciating its cleanliness, spaciousness, and the view of the roundabout and fountain. We're especially pleased that you enjoyed our breakfast and found our staff to be friendly and attentive. Providing excellent service and a comfortable experience is our top priority, and your kind words are a great encouragement to our team. We truly appreciate your high recommendation and look forward to welcoming you back the next time your travels bring you to the area. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience during your recent stay with us. It's wonderful that you found our location convenient for visit… Show more