Reviews of MERUSAKA Nusa Dua 5 stars

Breakfast buffet was hectic with so many people.

Beautiful resort, lovely friendly staff. Gorgeous beach

Beautiful staff could not be more polite and helpful. Very spacious, lots of different areas to sit and relax

Nothing I would definitely visit again

Excellent hotel everything is well organised. Breakfast is amazingly yummy. We spent most of out time in the hotel since it's very relaxing The food options in the restaurant were amazing and halal. Near the Bali collection where you can do most of your shopping needs.

The food was great..staff great

Lack of a few items in the room like shower caps.

Large room and bathroom. Access to semi private pool. Friendly and helpful staff

Limited power points and no usb charge points in the room. The PowerPoints in the recessed area did not accommodate my international PowerPoint adapter which was not useful. The ladder to the pool had no grip and the metal ladder is very slippery. The coffee at breakfast is not very good.

Overall, this is a great hotel with some stunning features. The grounds and facilities are visually impressive, with beautiful pools and plenty of picture-worthy spots. The staff deserve special mention — everyone we encountered was polite, friendly, and extremely helpful, always acting swiftly on any request.

There are some areas that need attention if the property wants to truly deliver on its 5-star promise: Breakfast: The quality wasn’t quite up to 5-star standard. There was a lack of variety, especially when it came to fresh fruit options. Towels & Sunbeds: Pool towels often didn’t smell fresh, and there simply weren’t enough sunbeds for the number of guests. Cleanliness around pools: The walkways should be better maintained, as sand is often carried into the pool areas. Rooms: We stayed in a pool access room, which was nice, but the design lacked enough wardrobe/storage space for three people. Some amenities needed maintenance — the shower head and bedside lamp shades were broken, and the air conditioning didn’t perform as well as expected. Pool access & lighting: The pool ladder was broken, and not all the poolside lights worked, making it quite dark in the evening if you wanted a swim. Despite these issues, we enjoyed our stay. The hotel has excellent potential and with improvements in maintenance, facilities, and food quality, it could easily live up to a true 5-star standard.

Everything , this place was unreal , staff are just amazing. 5* service always ! Pools , beach , food was all 10/10 So close to Bali Collection too which we loved , Facilities available were brilliant

Nothing really ! Just wish people wouldn’t hold sunbeds all day and not use them but not the hotels fault !

Great facilities and location - everything we wanted for our first stop in Bali as we acclimatised from our UK journey. Good food, nice facilities and great location on the beach with lots of other bar and restaurant options near by

Nothing

Beautiful Pools and Ocean views.

Room disappointing, very small verandah with little view of anything bar a rooftop full of weeds of my neighbours room.Breakfast absolute chaos. Coffee machines run out of cups and milk. Staff bring cold tea when requesting a pot of tea. Orange juice watered down. Plastic glasses at tables near beach but wine at high end of costings. Rubber matting in shower that smelt. Large shower head not working. Chairs around pools have towels on them for all day but no-one is sitting on them. Foods disappointing and nothing hot.

Nice resort direct on the beach with nice staff, we stayed only one night

It is getting old for a 5 star hotel.

Location and facilities

They should take care of details. For example, there were not enough plug points in the room, shower head was not functioning properly etc etc.

Staff were excellent.

Nothing.

We had a fantastic 3-night stay at this hotel! The location is perfect, very convenient and safe. The hotel itself is beautiful, with several amazing swimming pools to enjoy. Breakfasts were excellent and surprisingly diverse—even including sushi. Highly recommend for a relaxing and enjoyable stay!

Really good selection of food for breakfast buffet. Resort beach location was nice. Easy walking paths along beachside. We had a poolside room which was right outside our sliding door. Great for a quick dip without having to leave room.

Few issues in room. Rose shower not working. Sliding door not locking. TV kept freezing.

Pool was clean and size was very nice. Kids enjoyed the water jumping diving. Breakfast was also nice. Rooms were spacious and clean and close to everything.

One one thing was sad but it is not with Merusaka is the sea which was dirty by plastic stuff.