Reviews of Idoop Hotel by Prasanthi 3 stars
Jalan Swaramahardika No. 883, 83121 Mataram, Indonesia
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, bedsheets where clean and the AC was working perfect. Room had a connection door to the other room (we booked 2 rooms next to each other).
Bathroom door was fully covered in black mould dots, tile joints are dirty and shower is full of limescale. Parts of the room floor came loose and the overall feeling was not clean.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewAc good, bed comfortable
No hot water, sink dirty, they provide coffee, tea, etc but no mineral water in the room, some lights not working.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewNothing
Dirty, loud, there was mold in the room, it says is a no smoke hotel but my room smelled like an ashtray, the sheets looked dirty as well as the towels. There is no bar at the restaurant and the food selection was very small, for being such a big hotel that’s annoying.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewI don't know
AC not working
Dear Mr Lalu Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to say thank you for choosing IDOOP Hotel during Your stay in Mataram City, and the next we do our apologize for your inconvenience regarding these things, we continue to improve service to our guests. We hope to welcome you back to Idoop with your family and business partners in the future. Best Regard ABD.BASIR Asst.RDM
Dear Mr Lalu Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to say thank you for choosing IDOOP Hotel during Your stay in Mataram City, and the next we do our apologize for your inconvenience reg… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNothing for holidays
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewthey need to laundry the curtain
Dear Mr. Muliadi Warmest Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. Next, we apologize for your inconvenience regarding this matter. We will continue to improve our service to our guests. We hope to welcome you back to Idoop with your family and business partners in the future. Best regards ABD. BASIR Asst RDM
Dear Mr. Muliadi Warmest Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. Next, we apologize for your inconvenience … Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewBed was comfortable
Outdated building Small room Needs renovation Dead fishes in the tank Limited parking No view from window (concrete staircase) Glad we didn't take breakfast included Asked us to pay extra when we wanted to borrow a plate from the hotels restaurant to have some food we bought.
Dear Mr. Mick Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel during Your stay in Mataram City, next we do our apologize for your inconvenience regarding these things, we continue to improve to improve service to guests our guests. We hope to welcome you back to Idoop with your family and business partners in the future. Best Regard ABD.BASIR Asst.RDM
Dear Mr. Mick Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel during Your stay in Mataram City, next we do our apologize for your inconvenience regarding t… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewOK on a budget
It ok single male traveler or couple on people budget. Room facilities and utilities are showing age and rejuvenation is needed. Staff lovely and polite.
Dear Mr. Darren Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. Next, we apologize for your inconvenience regarding this matter. We will continue to improve our service to our guests. We hope to welcome you back to IDoop with your family and business partners in the future. Best regards ABD. BASIR Asst RDM
Dear Mr. Darren Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. Next, we apologize for your inconvenience regar… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewGood, a little old
Dear Mr. Farizal Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. this review will help us to build our reputation. We will continue to improve our service to our guests. We hope to welcome you back to IDoop with your family and business partners in the future. Best regards ABD. BASIR Asst RDM
Dear Mr. Farizal Warm Greetings from IDOOP Hotel Mataram Truly Indonesian Hospitality Firstly, we would like to thank you for choosing IDOOP Hotel as your place to stay while in Mataram City. this review will help us to build our reputat… Show more
Reviewed: 16 December 2024 · Stayed in November 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 October 2024 · Stayed in September 2024
Verified reviewThe room.is spacious, very clean, bed is comfy
The TV is small and breakfast need to be revised to meet international standards
Dear Mr, Misbahulmunir , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review, and the second line well be our concern improvement. We continue to grow and develop to provide even better services in the future, We hope that we can serve you and your family at IDOOP Hotel Mataram. Best Regard Abd.basir Asst. RDM
Dear Mr, Misbahulmunir , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review, and the second line well … Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewLocation
Room is old and really need some renovation. Theres a hole in the sheets and the bathroom door. The shower drain is clogged and the water is only warm not hot.
Reviewed: 2 October 2024 · Stayed in September 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewWe like brakfast and service
Clenar need to undestend paki or najis the clean toilate with hand towel and after touch the badsheets we dont like in islam not good clean toilet with brush not with hand towel and need to undestend how to payas or najis .There is a need to understand what is pure and what is not pure.
Dear Mr. Pathan Yusufkhan , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. About point No.2 we do our apologize for your inconvenience but dont worry we have jet shower/hand shower on request. We continue to grow and develop to provide even better services in the future, We hope that we can serve you and your family at IDOOP Hotel Mataram. Best Regard Abd.basir RDC
Dear Mr. Pathan Yusufkhan , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. About point No.2 we do… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewThe staff were kind and polite
Hopefully can clean the room better and I think the hotel room need maintenance
Dear Ms. Paulina , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. We continue to grow and develop to provide even better services in the future, We hope that we can serve you and your family at IDOOP Hotel Mataram. Best Regard Abd.basir RDC
Dear Ms. Paulina , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. We continue to grow and develop… Show more
Reviewed: 7 July 2024 · Stayed in June 2024
Verified reviewIt was clean, the staff spoke good English
The shower was a bit old school
Dear Mr, Megan Juni , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. We continue to grow and develop to provide even better services in the future, We hope that we can serve you and your family at IDOOP Hotel Mataram. Best Regard Abd.basir RDC
Dear Mr, Megan Juni , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram, and thank you for fisrt line of your Review. We continue to grow and deve… Show more
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewI went out all day I come at night when I get in to my bed There’s mould on my bed sheets, and I have to change room, all the sheets are dirty.
Nothing
Dear Ms Astin , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram. Second, we do our apologize for your inconvenience. We ensure that will not happen in the future. We continue to grow and develop to provide even better services in the future, we hope that we can serve you and your family at IDOOP Hotel Mataram. Best Regard Abd.basir RDC
Dear Ms Astin , Warmest Greeting From IDOOP Hotel Mataram Truly Indonesian Hospitality First, thank you for choosing IDOOP Hotel during your stay in Mataram. Second, we do our apologize for your inconvenience. We ensure that will not hap… Show more