thankyou for the free room upgrade! all the staff were nice & friendly, room & toilet was very clean. thank you for accomodating the birthday surprise! the in house spa was also great, really a great time staying there (the bed & pillow was the only reason we didn't want to go back because it was sooooooooo comfortable) we will definitely come back again!

Stayed in August 2025

Nil

Good location, clean room, friendly staff

Stayed in August 2025

Nil

Very Convenient if want to walk to shopping

Stayed in August 2025

Nil

Convenient

Stayed in August 2025

Reported a water leak and got fixed within an hour. Everything else was good.

Friendly staff, continental breakfast was excellent and complementary.

Stayed in August 2025

The pillows were very smelly, the pillow cases and bed sheets did not smell clean, it smelled very stale and there were stains. I do wonder if it was changed cos it really did not smell fresh at all. it was very hard to sleep and my hair smelled so bad. probably time to throw away pillows. The mattress was comfortable though. The toilet sadly didn't look clean. there was a bathtub and they gave an anti slip mat which was really mouldy which you have to use in the bath tub, so bathtub looks gross. Probably not a good idea to have a bathtub with shower cos it was so hard to climb in and out. Toilet didn't dry especially when it flooded the floor. on the second day, the tap didn't work and we couldn't use the shower, only the tap from the bath tub. We didn't ask for help, so we just survived. minor point which isn't the fault of the hotel: the way to Nagoya mall from the hotel includes a stretch of stairs that is definitely harder for old people to climb/go down.

Location is fantastic cos on the left, it's a short walk away from thamrin city where all the food courts are, and on the right hand side, it's where Nagoya shopping mall is and there is a whole stretch of shops like lim kok tong, massage parlours, al habaib, the lapis shops, everything is there. the other areas like 168 food court, warkop, cafes are a short walk from the hotel's main road which you can easily see from by grab. Easy to grab food here and get grab also. There's another grab pick up point near thamrin also. Very quiet area and easy to get to places from here cos it's only 10mins from harbourbay and about 20mins to batam centre, 25min to one batam mall. The hotel itself is nice and spacious and the staff are very nice, one of them tried to arrange for us to check in by 1.30pm which was really nice of her. There is a smart TV and slippers provided, so that's great.

Stayed in August 2025

NA

Location is good with nagoya hill shopping centre... Breakfast is excellent ! Great value .

Stayed in July 2025

Only 1 hand towel provided instead of 2. Shower and shampoo came in small disposable tubes, which are inadequate and also not environmentally friendly. Hotel undergoing renovation, hence can be noisy at times.

Clean and spacious room. Professional staff.

Stayed in July 2025

Can't smoke in room.

Location, room cleanliness and amenities

Stayed in July 2025

Nil

Breakfast is always great. Rooms are spacious. Location super near Nagoya hill mall. Not my first and not my second either. Always book for this hotel if I'm coming to Batam. Staff friendly

Stayed in July 2025

During breakfast, staff needs to prepare all usage items especially the coffee machine which was not ready for use

Location, quiet and away from human traffic

Stayed in June 2025

Nothing

Cozy & Nice Price reasonable

Stayed in June 2025

Not being able to have earlier check in.

To have more shampoo and shower gel and amenities as we were a couple

Stayed in June 2025

Slow in clearing tables during breakfasts.

It makes you feel relaxed and comfortable.

Stayed in June 2025

NA

Everything. Beautiful hotel, courteous and friendly staff, great breakfast and spacious room. Very clean hotel. Would love to come back here again. Easy to go Nagoya shopping mall and spas in and around hotel area. Many carpark space if you were to drive there. Lots of restaurants and cafes nearby.

Stayed in June 2025

No minimart for easy access in buying little2 items late at night.

Came Back after last Covid hit.... i-Hotel hit our standards. Clean & Well-Maintained. Management did great in maintaining the quality of i-Hotel despites the many2 NEW HOTELS emerges eversince Covid. Good Job!

Stayed in May 2025

I don't like the room lighting. So dull to me. Overall I love to stay here if come over again.

The location is 5 mins walk to nagoya mall.

Stayed in May 2025

The bed is very comfortable!

Stayed in May 2025

Staff polite

Clean

Stayed in April 2025

Nil

We were upgraded to studio room. Spacious. Clean and comfortable. Location was very near to Nagoya hills especially heading to our favourite shop Al Habaib by Hijrah selling middle east products. Breakfast choice is amazing. Thank you

Stayed in April 2025

Everything is good..Nagoya mall just behind. I bring my mom along she using pushchair its not incovenience using stair to go up and down..

Stayed in April 2025

Wasn't my first time here, but first time here with my kids and husband. I Hotel never disappoints. Truly appreciate all the help and extra mile from the service staff during an unfortunate incident, which required us to get to get to the hospital late at night. Their service was top-notch and left a lasting impression for us. Prior to booking, we had also requested a birthday set up, which the hotel did not disappoint. The food was good, the service was remarkable and the facilities were clean. All you ever need for a good stay. Will definitely be back.

Stayed in April 2025

The breakfast spread can be extended, not a lot of choices.

My husband and I celebrated our 1st anniversary in Batam and the staff were kind enough to upgrade our room + leave a cake in the room. The staff is efficient and friendly. The hotel is also fairly close to harbour bay ferry terminal. Special shout out to Ferdi for being so hospitable. Thank you for making our stay so enjoyable.

Stayed in March 2025

No

I like all in the hotel

Stayed in April 2025