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Reviews of Holiday Inn Resort Bintan Lagoi Beach by IHG 4 stars

Jalan Gurindam Dua Belas Kavling B3, Lagoi Bay, Kawasan Pariwisata Lagoi, Telok Sebong Bintan Kepri , 29155 Lagoi, Indonesia

#7 of 19 hotels in Lagoi

Guests' Choice

Review score

Based on 42 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.6

  • Location

    9.2

  • Facilities

    9.4

  • Staff

    9.5

  • Value for money

    8.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 5 August 2025

    9.0
    Great hotel, great location, good service
    • Leisure trip
    • Family with young children
    • Standard King Room with Pond View
    • Stayed 4 nights
    • Submitted via mobile

    No secured wifi yet, but they working on it More restaurants to chose from

    New and clean Very good breakfast

    Stayed in August 2025

  • Reviewed: 28 July 2025

    9.0
    My family enjoyed it and kids asking to be back soon
    • Leisure trip
    • Family with young children
    • Standard King Room with Pond View
    • Stayed 2 nights

    Breakfast service needs improvement – I had to place my coffee order twice, and even then it arrived incorrectly. Staff seemed inattentive and not responsive to guest requests. Outdoor kids' water playground was disappointing – The water was clearly unclean, with visible residue and murkiness. It’s a great setup for toddlers, but due to hygiene concerns, I didn’t feel comfortable letting my 3-year-old play there for long.

    The resort has great facilities for families — the gym is well equipped, and the kids club is a big plus. The bedroom is spacious and comfortable, making it ideal for those traveling with young children. best thing is that kids eat for free in the restuarant which I appreciate a lot especially when my kids eat super little, getting them a full meal doesnt make sense but the free meals for kids are very thoughtful.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Pond View
    • Stayed 2 nights
    • Submitted via mobile

    It's very expensive for the few nights we were there. I was also disappointed that the intercontinental seafood dinner the second night was not as good as the first night's Indonesian fare. Quite a marked difference in the quality of the food.

    Our child has food allergies. The staff were so accommodating to ensure that special meals were prepared for her. We really appreciated that. We were also able to walk over to Indigo next door to have lunch. The Indonesian food overall was delicious. Children had a wonderful time exploring the beach.

    Stayed in June 2025

  • Reviewed: 26 July 2025

    8.0
    We had a comfortable and enjoyable stay at the hotel. Big thanks to Dimas and team, always ready to assist and quick to
    • Leisure trip
    • Family with young children
    • Standard King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is near to ferry terminal and offers a free shuttle service.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Short stay with a child
    • Leisure trip
    • Family with young children
    • Standard King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    Bought half board. The dinner was a bit lacklustre in taste although they tried to give a good variety. Breakfast was slightly better.

    Place is very new. Went for 2 days on weekdays, not crowded and very relaxing. Staff were extremely nice and helpful.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Non.

    Everything! Went for a family holiday trip. Every staff member was friendly and never failed to greet us . The room was clean. The facilities were awesome. Food was good. The beach was 5mins walk away. Will love to be back someday.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    Overall it is fun and kids friendly
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    The only disappointing part is that when we entered the room there was finished can left by the previous occupants that was not cleared

    It is new and kids friendly

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Awesome stay with IHG!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Lack of restaurant in terms of food choices. Would have been great if there is more variety and restaurants we could try and eat within the hotel!

    Swimming pool, kids club and room is nice and clean! The staff were all extremely good and welcoming!

    Stayed in June 2025

  • Reviewed: 20 June 2025

    10
    Perfect Peaceful Gateaway!
    • Leisure trip
    • Family with young children
    • Standard King Room with Pond View
    • Stayed 4 nights
    • Submitted via mobile

    Everything was perfect!

    Very beautiful resort! Had alot of amenities and very kids friendly. Food was good too in all restaurants and staff was exceptional! Room service iw 24hrs!

    Stayed in June 2025

  • Reviewed: 12 June 2025

    10
    Great vacation for the kids
    • Leisure trip
    • Family with young children
    • One-Bedroom Kids Theme Suite
    • Stayed 2 nights
    • Submitted via mobile

    Could improve food quality at the buffet restaurant.

    Comfortable beds, selection of soft and firm pillows. Spacious rooms, breakfast and dinner inclusive.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    comfortable and enjoyable, with everything I needed for a pleasant experience.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Pond View
    • Stayed 2 nights

    toiletries can improve

    all the staff really friendly and helpful.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    10
    Excellent staff and amenities
    • Leisure trip
    • Family with young children
    • Standard King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The property was huge with plenty of facilities to keep both adults and children occupied. The staff were so friendly all the time and service was top notch.

    Stayed in June 2025

  • Reviewed: 6 June 2025

    8.0
    Great facilities, safety aspect and kids club staff should be improved
    • Leisure trip
    • Family with young children
    • King Suite - Pool Access
    • Stayed 2 nights

    The kids club needs more attentive staff, especially for kids who are alone and parents have dropped them off there. I noticed the staff were chatting among themselves at the front desk and did not bother to check on the kids in the rooms. Also, you should have lifeguards stationed at the pools as there are many kids swimming. You should also have designated cycling paths and remind cyclists to observe slow speeds as I noticed some parents cycling around corners at top speed, with many small kids running around, this is an accident waiting to happen

    Good was great, kids buffet was pathetic to be honest. So kids eat for free, but the selection for the kids is lousy

    Stayed in June 2025

  • Reviewed: 30 May 2025

    9.0
    Great Hotel for Family
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    We didn’t stay longer.

    The amenities, location and staff!

    Stayed in May 2025

  • Reviewed: 30 May 2025

    9.0
    New and nice hotel
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    Dinner buffet could done better.

    Breakfast very good, however, the dinner buffet is not so good. There are limited choices in dinner buffet. We also ordered the grilled chicken for kid meal, the chicken is so hard and dry.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    10
    fantastic resort with super friendly staff
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite Pool View
    • Stayed 3 nights
    • Submitted via mobile

    during peak season it could get a bit crowded at the buffet

    we loved everything about our stay. the staff is fantastic especially at the pool bars. big shout out to Junaidi! we loved his cocktails! the pools and landscaping are amazing. we felt like in paradise. the kids playgrounds (indoor and outdoor) were very clean and well designed

    Stayed in May 2025

  • Reviewed: 16 May 2025

    10
    A sanctuary
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The property was lovely and very new !

    Stayed in May 2025

  • Reviewed: 7 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room with Pond View
    • Stayed 1 night
    • Submitted via mobile

    Some flies inside indoor restaurant

    All staff are nice wif nice n helpful

    Stayed in May 2025

  • Reviewed: 19 April 2025

    8.0
    Good and the staff made it.
    • Leisure trip
    • Couple
    • Standard King Room with Pond View
    • Stayed 2 nights
    • Submitted via mobile

    The evening meal offering was a buffet and a little limited, rather noisy and crowded.

    The reception not only on arrival were excellent and professional. Top marks to Numu for her assistance and charm. Being able to use the sister, Indigo, facilities was a bonus. The spa personnel were also very good.

    Stayed in April 2025

  • Reviewed: 31 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Very good hospitality, staff were able to remember you by name. All staff we met were polite and smiley.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    The facilities were limited. E.g: No Pool/Snooker/Billiards Table, No English Premier League Football.

    The place was spacious and clean.

    Stayed in March 2025

  • Reviewed: 24 February 2025

    9.0
    Great experience but need to wait till everything is in place
    • Leisure trip
    • Family with young children
    • Standard King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    The only thing which needs strong improvement is the dining area. There is only 1 restaurant available and the food selection is very minimal and unfortunately also totally overpriced. On the other hand they provide a free shuttle service at any time to the nearby food stalls and shops.

    Beautiful resort with spacious room and a huge swimming pool. Staff is the very best I have ever experienced. So helpful and polite. Everything is new and the entertainment includes Netflix as well. WiFi is great too. Beach is great with the softest sand I have ever seen.

    Stayed in February 2025

  • Reviewed: 28 July 2025

    5.0
    Good hotel with ok facilities but staff and service needs improvement
    • Leisure trip
    • Family with young children
    • Two-Bedroom Family Suite with Pool Access
    • Stayed 2 nights

    staff couldnt understand basic english. Each request had to be repeated many times before it was actioned. On one such occassion of ordering a birthday cake, the request had to be placed atleast 3-4 times

    Location was good. it was near lagoi beach.

    Stayed in July 2025

  • Reviewed: 21 May 2025

    7.0
    New facilities and beautiful room but food options are very limited
    • Leisure trip
    • Family with young children
    • Standard King Room with Pond View
    • Stayed 3 nights
    • Submitted via mobile

    The location banned grabfood so the only food we could eat around the vicinity was from the resort or hotel indigo and other than breakfast the hotel doesn't serve good food If it is kids friendly the resort should supply stools or something in the room for kids to reach the sink

    The staff was friendly and attentive. Especially Eki at breakfast

    Stayed in May 2025

Showing 1 – 25

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