Some areas appear a little worn out and not as well-maintained as shown in the photos. The location is quite remote, with no amenities or attractions within walking distance.

Staffs are friendly Quiet places to rest

Stayed in August 2025

Hotel can provide more shutterbas services to shopping mall

I like the cleanliness of the hotel especially the room. The staff are polite n helpful. They provide excellent customer services

Stayed in August 2025

My baby's mattress was a little too soft. Would be good for the hotel to invest in a more sturdy one. For the kids club, I wished the quality of the toys were better with more options. Other than that, it was good.

Breakfast was good. Staff were very friendly and helpful. Rooms were big and comfy.

Stayed in July 2025

None all was very good

Big and clean

Stayed in May 2025

food in cafee restaurant is not that good and expensive. Whereas Japanese, Thai and Chinese kitchen is great

very good service and friendly staff

Stayed in July 2025

The shuttle service only go to 1 station.

Overall hotel is good

Stayed in June 2025

Cleanliness of the room

The food and massage was really good!

Stayed in June 2025

Do not order taxis from front desk. Caught taxi everyday. Only last day I felt extremely ripped off. Double the price from outside taxi service! Otherwise everything else was perfect.

Breakfast was awesome. Plenty of variety. Very well cooked & presented. Breakfast staff were amazingly efficient especially how they catered & served large crowds of people. Very obliging to everyone. Wonderful massage at Tea Tree Spa. A great meal at Tepanaki.

Stayed in June 2025

Bathroom is with bathtub. Risk of fall for older folks.

Great location away from the bustling city

Stayed in June 2025

Slowly service at the cafe. No organised system on serving orders.

The rooms, the pool view, the design of the resort and the spa.

Stayed in June 2025

Nothing.

The staffs are very helpful. Front line staff (didn't get her name) go extra mile by accommodating to our request for early check in without any extra charge incurred.

Stayed in May 2025

Nothing

Buffet breakfast is good with many varieties. Pickup and drop off shuttle from ferry terminal make your travel comfortable especially with kids. Rooms are clean and spacious. Swimming pool caters different ages of people from toddlers to adults. Panda kids club is good and spa is excellent for relaxation.

Stayed in May 2025

Since it was a long weekend and with many guests, we needed to wait for some of the items (sliced fruits, dimsum) at the buffet breakfast to be topped up.

Booked a pick up at the ferry terminal for 810AM but there was nobody there for our arrival. Waited 15-20mins and tried to call the hotel whatsapp number but no answer so we just decided to book a cab thru Gojek. Upon arrival, I informed the staff and they apologized and arranged to refund my taxi fare. They also gave us a room as soon as it was ready - definitely an early check in. So I appreciate the quick recovery. Staff are always friendly and greet you anywhere you come across them. My friend and I enjoyed the KTV and booked the spa for three days in a row. The therapists were assigned to were all great!

Stayed in May 2025

Great spa and facilities, perfect for families. Location is quite far if you intend to head out to explore.

Stayed in March 2025

Staff are super as always

Stayed in March 2025

Only there a couple of days at a push would say needs painting

Always nice and clear check in girls are super to deal with. Food was very good

Stayed in March 2025

The room

The room but balcony dangerous for kids

Stayed in March 2025

Try upgrading the tv like providing netflix

Calm and Quiet

Stayed in March 2025

Staff are very friendly and accommodating. Great value for money. About 15mins from Sekupang terminal. They have enough facilities to keep guests entertained (games room, ktv, pool, tennis, spa, kids club). Wide buffet breakfast selection and they also have ala carte option. The spa treatment selection is also good. The therapists are great. We had a very relaxing experience in the sessions we booked. One thing it will make it better is if they opened earlier than 11am. Otherwise, we had a lovely weekend stay.

Stayed in March 2025

No shops or malls nearby.. need to travel out about 35mins to grand mall batam.. but got shuttle bus..

The service was tip top.. Food were nice.. Nice view.. Good breakfast spread..

Stayed in March 2025

Public toilets and changing facilities are a bit neglected. Service very good but staff don’t clear

Great pool

Stayed in February 2025

Location little bit far from.batam.centre

Good facilities

Stayed in January 2025

Good place

Stayed in January 2025

It is too far from town. Shuttle provided is very limited to guest. Only 1 time a day from hotel to a mall in the city. No other shuttle to any other location. Should provide more frequent since hotel location is too far in.

The hotel is clean. Room service and housekeeping are fast

Stayed in January 2025