Restaurant staff very slow to take orders. Restaurant food expensive and not great.

hotel service was good

Stayed in August 2025

Nothing

The staff are so so nice

Stayed in August 2025

Staff were all incredible, even express delivery of one of our bags to the airport when we left it on the shuttle

Stayed in August 2025

There was a variety of food but there was no arabic food despite the presence of a huge number of arabic guests. The spa was expensive and not include with the total cost of booking. The beach was public and not a part of the hotel. No microwave inside the room.

Great location Friendly staff

Stayed in August 2025

We really enjoyed this hotel, especially for a 1–2 night stay. The grounds are well-maintained, and there is a beach nearby. The hotel has an excellent restaurant with very low prices and a free children’s menu — that was a huge plus! There’s also a small café with ice cream and coffee, and the coffee was truly incredibly delicious! The only downside, which is not related to the hotel itself, is the extremely persistent and pushy beach vendors nearby. It was just awful! I would not recommend leaving the hotel grounds at all. Nowhere else in the world have I encountered such annoyingly intrusive vendors as there.

Stayed in August 2025

We liked absolutely everything. The staff is just great. Special thanks to Maikel, it is because of him that we are thinking of returning to this hotel again next year. We would also like to mention Indri from the Envy restaurant. Thanks to all the hotel staff for a wonderful holiday.

Stayed in August 2025

The only little thing - is the beach, not clean enough to enjoy fully!

We ended up staying at the Holiday Inn Resort quite unexpectedly — the day before our planned trip, Hilton Bali cancelled our booking without any explanation, which left us extremely disappointed and scrambling for a last-minute alternative. Thankfully, Holiday Inn Resort had availability, and from the moment we arrived, we realized it was a blessing in disguise. Every day during our stay, I found myself grateful that our plans had changed, because the Holiday Inn Resort was absolutely wonderful. The staff were exceptional, warm, helpful, and genuinely attentive in a way that made us feel truly cared for. The service, atmosphere, and overall experience far exceeded our expectations, turning what began as a stressful situation into one of the happiest holidays we’ve had. We left with nothing but positive feelings and unforgettable memories. I would wholeheartedly recommend Holiday Inn Resort to anyone looking for comfort, excellent service, and a genuinely welcoming environment.

Stayed in August 2025

The egg orders for breakfast take very long time, better do it yourself. Pool has some old part that need to be replaced. Like stools at the swimming bar.

Very nice pool and location. Good restaurant and excellent breakfast. Very nice grounds.

Stayed in August 2025

The food wasn’t 100%. Could do better.

Proximity to where we needed to go. The facilities and the bathrooms were amazing. Staff generally friendly.

Stayed in July 2025

Housekeeping service was far below expectations. Rooms are not cleaned unless you insist, and even then, the cleaning is superficial and does not match the price or the hotel's star rating. The hotel is very old. While basic maintenance is in place, the overall experience inside the room feels completely outdated — as if you’ve stepped back into 2011. From the old-style manual switches for the housekeeping sign, to the lights that make squeaky noises, to the outdated electronics, the room lacks any sense of modern comfort. One of the strangest parts of the stay was the presence of a PlayStation 4 in the room. I haven’t seen this device in hotels since 2023, especially with newer versions widely available. Worse, it wasn’t connected to the internet and had no games installed — making it entirely useless. It felt more like a decorative item than a feature meant to enhance the guest experience. Most concerning was the behavior of a front desk staff member named Yudis. Despite paying a premium for a family stay for four people, his attitude was noticeably cold and dismissive. I genuinely felt unwelcome — as if I didn’t belong in the hotel. It seemed, unfortunately, that he was more comfortable dealing with a specific type of guest and wasn’t prepared to treat guests with darker skin with the same level of respect. This kind of behavior is unacceptable in any hospitality setting and reflects a serious lack of professionalism.

One of the highlights of our stay was the outstanding hospitality provided by the staff, especially around the pool area. Both the supervisors and the team handling food orders at the pool restaurant were incredibly professional, friendly, and attentive. The breakfast team also stood out with their warmth, efficiency, and attention to detail — they truly enhanced our mornings. I must also mention the Kids Club, which was a wonderful experience for our children. The staff there were exceptional in how they engaged with the kids, creating a fun, safe, and positive environment. What impressed me even more was the creative and educational activities they organized. On one of the days, they brought in animals and a dedicated entertainment team near the pool area — it was such a thoughtful and enriching experience for the children. We truly appreciated the effort and attention to detail.

Stayed in July 2025

Breakfast and dinner

Pool and gardens

Stayed in August 2025

During check-in they forgot to offer us welcome drinks. They resolved this immediately and continued to call the room to ask us if there was anything they could do further. Outstanding. The beach could do with some some lounges.

Outstanding staff, the customer service was impeccable. At breakfast, there is a small feedback sheet, what more can they do. I had suggested baked beans. The next morning, during breakfast staff approached us and asked “would you like us to bring you baked beans? Now that’s what I call personalised service. WoW

Stayed in August 2025

Only thing is my wife found a floss that wasn't picked up when cleaning in the shower area and that was it. Otherwise it is amazing. Also Mattress is soft which affects my back.

The staff extremely helpful and well mannered. The rooms spacious and the price is well set. Location is great. Check in they made an exception to allow us in at 1200 hrs and check out at 2 pm as they kept our bags safe while we continued swimming and booked for free a shower in the SPA room at 4 pm for us. We stayed their and had our lovely free shuttle ride to the airport that only takes 15 minutes not that it is far just due to traffic. Amazing experience.

Stayed in August 2025

Food at the restaurant wasn’t good.

Very nice and convenient.

Stayed in July 2025

The food and beer at pool was very expensive, lots of kids and families at the pool which is not what I want on holiday.

The room was very comfortable, the location is great.

Stayed in July 2025

Nothing

Prefect

Stayed in July 2025

Lots of young children, but it is a family resort

Great ambience and facilities

Stayed in July 2025

Great location near airport and staff who went above and beyond to be accomodating! Lovely location on the beach and easy walking to other places. Loved it! Beautiful pool area. Great more affordable resort option for a family.

Stayed in July 2025

Nothing, it was all perfect

The whole complex was full of activities and fun for kids They had ping-pong, swimming pool, toys in the swimming pool, kids club my daughter didn’t want to come out of there, football polo billiard table, foosball game room. The kids were so comfortable there they would ask the nice staff to get them anything they want. They have bikes there you could not have asked for more. My kids really had fun along with us.

Stayed in July 2025

Room was small compared to others we stayed in

Great location a little less busy then some other areas Good access for the surfer

Stayed in July 2025

The function on the grass area one night.

Pool and food

Stayed in July 2025

Nothing.

Beautiful and peaceful resort at the quiet end of Kuta. Lovely, immaculate gardens. Staff were so friendly. We had every meal there (family of 6) and not one meal disappointed. Kids had fun in the swimming pool and playing soccer the sports coach was awesome. Husband enjoyed catching boat out to waves. Very clean rooms and didn't have the Bali smell like a lot of other resorts we've stayed at. We'll be back next year :)

Stayed in July 2025

Everything was great

Loved the staff They made everything amazing Nothing too much trouble

Stayed in June 2025

Our first room was 3353 was perfect/ We moved to 2222 which had many mosquitoes.

The organised breakfast buffet:’ The extremely comfortable beds The spa The live singing and the extra restaurant under the lights.

Stayed in July 2025